Software Development Case Management

aura

Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.

Good experience in using Visual Studio code.

Experience in command-line interface (CLI) environment in salesforce.com.

Good Experience in version controls GIT and using Sourcetree for deployment.

Strong Agile Methodology, Scrum Framework Experience.

TECHNICAL SKILLS

SFDC Technology

Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web services, Visualforce Pages, Visualforce Component and Controllers, AJAX, Workflow & Approvals, Dashboards, Lightning component Framework, Aura UI Framework, Analytic Snapshots, Case Management Automation, Custom Objects, Sandbox Refreshments, Deployments (Change sets), SOQL, Process Builder, Workflow Rules, Approval Process.

SFDC Tools

Apex Data Loader and Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production), Force.com Migration Tool

Languages

Apex, Core Java, Java Script, HTML, CSS, SOQL,

Operating systems

Windows, LINUX

Databases

Oracle 10g, Oracle 11g, SQL Server, DB2

Methodology

Agile, scrum, SDLC.

Integrating Tools

Apex Data Loader, Import Wizard, Data Export

WORK EXPERIENCE

Salesforce Developer

Candescent (NCR Terafina) June 2022 to present

Responsibilities

Experience on NCR Terafina (acquired by Candescent) implementation projects configuring, building customizations and integrations.

Participated in customer and partner interactions throughout the project for requirements and solutioning, integrations, sprint reviews, UAT fixes and management, live cutover and transition support.

Trained and guided freshly onboarded salesforce developers on doing configurations, customizations, integrations(MuleSoft, core FIS) on Terafina.

Strong business analysis and functional experience, including requirements gathering, creating solutions, and/or deploying solutions to end users.

Worked with different banks in Terafina – Sandy Spring Bank, PCB Bank, WSFS Bank.

Expertise in debug logs analysis using Apex Replay Debugger and understanding, finding complex scenario exceptions and fixing the code.

Salesforce Lightning Developer

Caterpillar, TN Aug 2020 to June 2022

Responsibilities

Developed several Apex Classes, Triggers, and Lightning Components.

Interacted with different business teams and developing teams to acquire the requirements and documentation of business and technology requirements

Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.

Worked in Agile methodology, attended daily scrum meetings, weekly grooming meetings and sprint review meetings.

Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.

Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work

Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.

Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.

Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Experience in configuring price quote (CPQ) with Apttus.

Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

Implemented customer community and creating users, giving access of custom pages in customer community.

Integrated Steelbrick and salesforce integration for automating quoting, contracting and billing process.

Implemented sales cloud using pardot.

Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects.

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

Implemented Salesforce web services REST API.

Integrated Salesforce data with external systems by writing Salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, REST/SOAP API, Field Service Lightning Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Salesforce Developer

Guideline, Texas Jan 2019 – July 2020

Responsibilities

Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning web Components for small set of users within the organization.

Created multiple Lightning web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better.

Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Replaced all the JavaScript buttons with Quick Actions or Lightning web Components in Lightning.

Involved on creating lightning Pages inside Lightning Community Builder.

I configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.

Created Community, Enabled Community Users, Profiles and Access

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Worked extensively in force.com sites with Customer community.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Made new feature enhancements on Service cloud console view and developed some Visual force components.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle.

Salesforce Developer

ADTALEM, Miami, Florida Sep 2017 to Dec 2018

Responsibilities

Worked with Business System Analyst to provided recommendation and designed the Best Solutions

for implementing new business ideas.

Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns,

Cases, solutions.

Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields,

and defined Field Dependencies for custom picklist fields.

Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS

Central Support.

Defined objects and Field Level Security for different profiles.

Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.

Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for

selected contacts or clients.

Created and maintained Reports and Dashboards to provide fast access to key business metrics.

Having experience on live support activities providing solutions to end users on Production environment

Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Created and configured Email templates which were used by PCS Central users for approval processes

and other field updates.

Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App,

Field-level Security, Permission Sets for client services and marketing.

Customized Chatter objects and tabs to view progress and discussion on business process.

Worked in different sandboxes for development and testing and involved in migrating the code to

production instance in installments using Change Set.

Configured Chatter to track emails from Outlook to Salesforce by following a user.

Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.

Responsible for weekly and monthly data export, updates, and backup for the organization.

Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Salesforce Administration.

Genentech, South San Francisco, CA July 2016 to Aug 2017

Responsibilities

Administered and supported CRM application for 500 users in marketing, customer service and sales.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Managed Auto response rules if customers approached beyond the business hours.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems. Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Developed Salesforce.com sites and customer portal for various organizational units and partners.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, SOQL, SOSL, Custom Objects, Custom Tabs, Windows.

Automation Test Engineer

Global Foundries, Hyderabad, India. Aug 2011 to Sep 2015

Responsibilities

Involvement in all the stages of Software Development Life Cycle (SDLC) like Requirements specifications review, Test documentation, Application testing and Defect reporting.

Participated in Requirement Specification Meetings (RSD) to understand the application's functional requirements to initialize the test scenarios, test flows and test procedures.

Created Java based scripts for Selenium WebDriver with TestNG as automation frame work. Implemented Page Object Model.

Extensively involved in writing and designing templates for the Test Plans and Test cases

Identified the Test Cases and documented them in Quality Center.

Prepared Test cases for positive and negative test scenarios as referred in the user stories keeping in mind.

Used SOAP UI tool to test SOA based architecture application to test SOAP services & REST API.

Converted QTP suite to Selenium Web Driver automation script using Java in Eclipse IDE

Scripted Tests and automated using Selenium IDE / Selenium Web Driver at OS level for User Interface (UI).

Good knowledge and expertise using web services using Soap UI and Ready API tools.

Performed end to end web services testing using soap UI and API testing using UFT 12

Used Hybrid/Data Driven Framework and extracted the data from external Excel files using Apache POI.

Performed Data driven testing using Selenium WebDriver which reads data from excel files.

Experience in develop Cucumber Behavior Driven Development (BDD) Framework from the scratch

Web development/services using HTML, DHTML, XHTML, XML, CSS, JavaScript, PHP, and AJAX. Exposure from schooling in Microsoft Programming Technologies including ASP.net, C# and basic .Net fundamentals.

Compared SQL results by writing SQL queries in Staging and Prod environments.

Configured the Test Cases to receive input Test Data Sets for the corresponding test cases using TestNG Data Provider Annotation.

Experienced in bug and defect tracking using tools like ALM Quality Center, Bugzilla, and JIRA.

Used JIRA to track bugs and maintained the flow of iterations.

Performed Regression testing using Selenium Web Driver, TestNG and Jenkins Continuous Integration.

Executed Batch files using Selenium.

Environment: Selenium IDE, Selenium Web Driver, TestNG, Java, Eclipse, Hybrid/Data Driven Framework, Cucumber, Linux, Oracle, SQL, JIRA, SVN, Maven, Ruby, Jenkins.

SHEEBA MEENIGA

*****************@*****.*** phone: +(1-224-***-****

https://www.linkedin.com/in/sheebameeniga

https://www.salesforce.com/trailblazer/smeenigajohn

PROFESSIONAL SUMMARY

Proficient on designing REST APIs integration architecture to provide the programming interface to interact with Force.com and External systems.

Experience on REST methods such as Put, Get, Post and Delete and using postman.

Experience in Financial Applications and installed packages

Expert at using Apex Replay Debugger to debug code and fix the complex code issues.

Experience working closely with clients and resolving customer issues on live Production calls.

Experience in modifying Visualforce pages to support the Lightning Experience and good understanding of lightning mode and its features.

Customized existing Visualforce to align with Salesforce new Lightning UI experience.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Events.

Created Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.

Created Apex for the lightning controller and helper methods to perform DML operations on the records.

Expert level skills in writing Apex Classes, Apex Triggers, Batch Process Wrapper Classes and VisualForce pages. Created Custom Controllers and Standard Controllers in Visual Force.

Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.

Having experience with partner WSDL, Enterprise WSDL and Metadata API

Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.

Experience in Force.com platform, Sales Cloud, Eclipse Force.com IDE, Custom App development & maintenance, Roles & Profiles, Security and Sharing, Approval process.

Knowledge in working with various deployment tools like Jenkins, Git and managing repositories efficiently.

SUMMARY

Around 10+ Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and followed Agile (SCRUM)&Waterfall Methodologies. Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.

6 Years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 4 Years as Automation Tester using Selenium and Java.

EDUCATION

Bachelor of Technology (CSE), Sri Venkateswara University

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform Developer 1

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