Systems Analyst Business

Princee Diyora

Philadelphia, PA 937-***-**** ***************@*****.***

Summary

Results-driven Business Systems Analyst with experience in process automation, data governance, and system optimization. Skilled in Azure DevOps, ServiceNow, and DocuSign with a proven track record of improving operational efficiency and reducing turnaround time. Seeking opportunities to leverage analytical and technical expertise to drive business impact.

Experience

Caterpillar Financial Business Systems Analyst Aug 2022 – July 2023

• Collaborated with cross-functional teams (business, IT, finance) to define system requirements, translate business needs into technical solutions, and optimize workflow automation.

• Managed the full software development lifecycle (SDLC) for product features, ensuring timely requirements gathering, testing, and deployment in an Agile environment.

• Led requirements documentation using Azure DevOps, creating and prioritizing user stories, epics, and backlogs, ensuring seamless developer-business alignment.

• Designed and implemented workflow automation solutions, reducing turnaround time by 15% and enhancing cross- functional collaboration.

• Developed and led UAT testing strategies, achieving a 95% bug-free deployment rate while ensuring system stability and performance optimization.

• Partnered with global teams to assess process inefficiencies, design optimized solutions, and implement automation, increasing operational efficiency by 20%. Temple University Customer Service Staff Jan 2024 – Dec 2024

• Provided support for 6,000+ students, managing calls, emails, and in-person inquiries.

• Utilized StarRez, MyHousing Portal, Genesys, and Helix to process housing requests and troubleshoot issues.

• Identified workflow inefficiencies and recommended process enhancements for service improvement. Education

Temple University, Master of Science 2024

Major: Business Analytics

Temple University, Bachelor of Business Administration 2022 Double Major: Finance and Risk Management

Skills & abilities

• Data Analytics & Business Intelligence: SQL, Python, R, Predictive Analytics, ETL

• Business & Systems Analysis: Process Automation, Requirements Gathering, Workflow Optimization, UAT Testing, Change Management

• Project & Agile Methodologies: Agile (Scrum, SAFe), SDLC, DevOps, Jira, CI/CD, Risk Management

• Technical Tools & Platforms: Azure DevOps, ServiceNow, Tableau, Power BI, DocuSign, ALM, StarRez, Genesys, Helix

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