Customer Service Loan Specialist
Resume:
TANA
HESTER
**********@*********.***
Fountain Valley, California
92708
Bold Profile
Talented Customer Service Lending Representative
with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 20 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over [Number] years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
USA Direct Mortgage, Inc. - Mortgage Loan Officer
17291 Irvine Blvd, Tustin Ca. 92780 • 10/2023 - Current LoanDepot - Licensed Lending Officer
Tustin, CA • 01/2020 - 04/2023
WORK HISTORY
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
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Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
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Work Closely with my Realtors getting buyers Pre-Approved to go home shopping.
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Developed and maintained relationships with customers, lenders and other third parties.
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Evaluated loan requests and documents to verify accuracy and completeness.
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Processed loan applications and monitored progress from start to finish.
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Assisted customers with completing loan applications and other paperwork.
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• Monitored pipelines to track and log status of loans. Explained very technical financial information to applicants in easy to understand language.
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Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
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Analyzed potential risks and evaluated loan products to identify suitable options for customers.
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Approved loan applications based on customer creditworthiness and provided detailed financial advice.
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Proactively identified solutions for customers experiencing credit issues.
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Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
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SKILLS
• Real Estate Lending
• Client Relationship Development
• Property Evaluation
• Commercial Lending
• Bank Product Marketing
Performance Assessment and
Improvement
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• Complete Loan Applications
• Financial History Reviews
• Analytical and Critical Thinking
Orange Coast College
Costa Mesa, CA
High School Diploma
High School Graduate with some
business college classes.
EDUCATION
Bank Of America - Lending Specialist
Yorba Linda, CA • 12/2008 - 01/2020
Negotiated loan terms and conditions with customers to secure best deal.
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Identified opportunities to cross-sell and upsell loan products to customers.
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• Assessed loan portfolios for compliance with underwriting policies. Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
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• Compiled closing packages for drafting and presentation accuracy. Established plans and payoffs for customers' loans, prioritizing control of overall costs.
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Researched and updated industry knowledge on changing legislation and regulations.
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Supervised loan personnel and motivated to maintain customer service and performance standards.
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• Helped college students obtain financial aid through loan programs. Explained very technical financial information to applicants in easy to understand language.
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Processed loan applications and monitored progress from start to finish.
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Developed and maintained relationships with customers, lenders and other third parties.
•
Assisted customers with completing loan applications and other paperwork.
•
• Monitored pipelines to track and log status of loans. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
•
Evaluated loan requests and documents to verify accuracy and completeness.
•
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
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