Misty Patterson
Gastonia, NC *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Service Specialist
Caromont-Gastonia, NC
December 2023 to Present
• Check in patients at the front desk
• Answer multi line telephone
• Obtain any missing registration information
• Enter and update health insurance information
• Collect copays
• Answer patients questions and concerns
• Create telephone encounters for physicians and administrators
• Maintain lobby/waiting area
• Use Epic software daily
• Verify insurance via Onesource and other insurance websites Interconnections Specialist
Top Tier Solar Solutions-North Carolina
November 2022 to October 2023
Processed applications for customers interested in Net metering/ Distributed Energy for installation of solar panels.
Daily communication with a variety of utility companies Daily communication with customers providing updates and responding to customer inquiry’s and concerns
Trained new hires and supervised on basic job duties and protocol Payroll Specialist
Piedmont Airlines-Middletown, PA
February 2019 to April 2020
• High volumes of data entry
• Answered multi-line phone
• Processed request for pay history for employees
• Employment Verifications
• Processed and maintained employees time clock and hours worked for payroll processing
• Maintained employees attendance records and manually entered into record keeping system Payroll Coordinator
Bronx Jewish Community Council-New York, NY
March 2017 to July 2018
• Process and calculate weekly time sheets for three various entities
• Process employee hours via ADP Workforce and Pay Pro
• Process weekly service reports/maintain electronic records for Fiscal year.
• Maintain accurate records for active employees
• Provide assistance with general office task
Administrative Assistant (Temporary Assignment)
The Bachrach Group, LTD-New York, NY
July 2016 to September 2016
* Sorted and distributed mail and other information within the office.
* Answering phones, taking memos, and maintaining P/O files.
* Responsible for sending and receiving correspondence, greeting clients
* Followed-up on outstanding Invoices and Payments and Assisted Program Director with clerical projects Medical Records Specialist/ Personal Assistant
Empire Stat Group, LLC-New York, NY
February 2014 to October 2015
* Process Medical Records Requests from Attorney's, SSID, and Health Insurance Providers.
* Process Affidavits, Addendums to IME Reports for all doctors on a daily basis
* Preparation of Medical Records for Claimants upcoming IME Appointments
* Responsible for Peer Due Date Reports and organization of reports Medical Records Clerk
All Med Medical & Rehabilitation of New York-Bronx, NY March 2011 to January 2013
Processed Medical Records Requests from Attorney's, SSID, and Health Insurance Providers.
* Creation, Maintenance Use and Deposition of Medical Records
* Assisted Front desk Receptionist w/ Confirming Appointments
* Obtaining Patients Disability Degree C-4 Reports For Court Request Medical Administrative Assistant
Eastside Medical Center-Bronx, NY
June 2010 to September 2010
* Organized and updated patients records within HIPAA guidelines
* Assisted the receptionist by answering multiple telephone lines, directed calls and recorded messages
* Scheduled appointments for General Practitioner
Bookkeeper/Collections Supervisor
Madison Security Group, Inc-Bronx, NY
January 2003 to April 2008
* Supervised the daily activities of data entry clerks, including recommendations for hiring, performance evaluations, training, work allocation and termination.
* Maintained the quality of data entered into a computerized network to ensure error-free data.
* Reviewed all data entries performed by all data entry clerks to assure accuracy. Education
Associate of Occupational Studies Degree in Healthcare Office Administration The College for Excellence - Brooklyn, NY
October 2008 to September 2010
High school diploma or GED
Skills
• 55 wpm (10+ years)
• Claims (3 years)
• Medical Records (6 years)
• Office Administration (10+ years)
• ADP
• Adp Payroll
• Payroll Tax
• Records Management
• Medical Billing
• ICD-10
• HIPAA
• Medical Scheduling
• Accounts Receivable
• Phone triage
• Customer service
• Data collection
• Windows
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Health information management
• Medical office experience
• Analysis skills
• Data entry
• Epic
• Microsoft Powerpoint
• EMR systems
• Microsoft Outlook
• Medical records
• HIPAA
• Medical terminology
• ICD-10
• Clerical experience
• Records management
• ICD coding
• Front desk
• Order entry
• Project management
• English
• Accounting software
• Accounts payable
• Typing
• Office experience
• Management
• Accounting
• QuickBooks
• Customer service
• Communication skills
• Microsoft Office
• Grammar Experience
• Adobe Acrobat
Certifications and Licenses
Medical Billing Certification
Driver's License
Additional Information
SKILLS AND QUALIFICATIONS:
• Medical Manager 10.0 and Medi-Soft and Appointment Software
• Insurance Claims Processing, ICD-10CM and CPT Coding
• Skilled in Medical Terminology
• Ability to perform medical/ office administration
• MS Office for Windows 2007/XP, Word, Excel, Access and PowerPoint
• Strong oral and written communication skills
• Medical Records Management
• OSHA, HIPAA, CPR, and First Aid Certified
• Type 45 wpm
Dear Human Resources,
I am currently looking for a dynamic position,where I can utilize my expertise and experience in providing professional quality service. I would like to explore the possibility of joining your team. I am looking to obtain a position within a growth-orientated facility, which will allow me to both further utilize my skills and acquire new abilities as well. While working for a number of companies, I have developed a thorough understanding of the importance of being a leader as much as a team player. With more than 8 years of professional experience and 2 years managerial experience, I am confident that I can be a valuable asset to your organization.
In addition, I have been involved in a variety of projects that have allowed me to utilize hands-on leadership, interpersonal and organizational skills. I am both dedicated and self-motivated and I enjoy the challenge and responsibility of any given assignment. I have enclosed a copy of my resume, which outlines my qualifications relating to the position. I look forward to discussing with you further either via telephone pre-screening or by email about how my professional experiences and credentials can contribute to your facility needs. Thank you in advance for reviewing and considering my application. Sincerely,
Misty Patterson