Data Entry Customer Service

Rachel Braxton

DETROIT, MI ***** H: 313-***-**** C: 313-***-**** **********@*****.***

Professional Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Skills

Claims Processing

Eligibility Review

Intake Assessment

Application Assessments

Records Management

Progress Reporting

Records Maintenance

Data Entry

Critical Thinking Skills

Research and Analysis

Multi-Line Phone Systems

Patient Scheduling

Insurance Verification

Scheduling Appointments

Group and Individual Instruction

Work History

Government Intake Specialist, 03/2020 - 12/2023

Arab-American Chaldean Council – Detroit, MI

Completed intake assessment forms and filed clients' charts.

Answered phone calls and provided new clients with required paperwork to initiate service.

Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.

Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.

Maintained accurate, up-to-date client records for reliable reference and communications.

Facilitated client access to supportive services such as housing and job placement.

Assessed clients' needs and determined eligibility for intake services.

Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

Built relationships with community agencies for timely service referrals.

Supported office staff and operational requirements with administrative tasks.

Entered referrals into appropriate system based on type of referral obtained.

Enhanced office productivity by handling high volume of callers per day.

Organized paperwork such as charts and reports for office and patient needs.

CSR/Merchandise Associate, 03/2017 - 03/2020

Lowe's Home Centers, LLC – 19340 Vernier

Responded to customer requests for products, services, and company information.

Answered customer telephone calls promptly to avoid on-hold wait times.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions courteously and professionally.

Processed customer service orders promptly to increase customer satisfaction.

Implemented and developed customer service training processes.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Trained new personnel regarding company operations, policies and services.

Updated pricing and signage to complete product displays and educate customers.

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Answered customer questions regarding store merchandise, department information, and pricing.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Created attractive displays to promote items.

Operated cardboard balers, forklifts and trash compactors safely.

Built end caps and aisle displays to highlight products and support latest promotions.

Used pallet jacks to move and position merchandise.

Completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

No Degree: Medical Administrative Assistant, 04/2015

Everest Institute- Detroit, Michigan - Detroit, MI

Dean's List [Semester and Year] 11/14

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