Customer Service Household Manager

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Katherine Ann Goehring

*** ********** **

Massillon, OH 44646

(Cell) 330-***-****

*************@******.***

Summary

A seasoned professional with over 10 years of experience in the banking and media industries, in addition to 19 years as a Household Manager. I have a desire to re-enter the job market utilizing my skills in supervision, customer service, proofing order requests, and submitting supply orders.

Professional Experience

Household Manager

Self, Massillon, Ohio February 2006 – Current

Managing household requirements, financials and scheduling for four children and an ailing parent. Customer service skills through phone calls and email for communicating with the school system for two children with adhd and medical providers for appointments and other criteria. Nine years spent being a care navigator for my parent who needed nutritional and grooming support, until their passing. Volunteered as a Cub Scouts Leader for Pack 912. Scheduled meetings, trips, planned crafts and other related items.

Media Buyer

Media Resources LTD, Canton, Ohio January 2003 - February 2006

Worked as a Media Buyer for a company that buys space in newspapers and other print format. Was responsible for talking to clients, IT departments, newspapers, magazines, people at various car brands like Chrysler, Dodge, Jeep and other clients. Matched tear sheets (copy of ad how it was run or printed) with the orders to make sure the ad was run correctly as it was ordered.

Sent to clients for proof. Made sure newspapers and such got the orders for when where and how to print the ads. Also looked over rate reports and checked that the rate negotiators did the math correctly. Supported clients on daily basis.

Manager Statement Rendition Dept/Clerk Check Clearings Dept

Standard Chartered Bank, New York New York, New York September 1994 - August 2002

Worked for American Express Bank LTD before being acquired by Standard Chartered where our clients were national and international banks. Helped prepare hundreds of client’s statements by matching checks to the statements and then putting in envelopes to be mailed.Had two people that I supervised in the Statement Rendition department. I dealt with clients directly thru phone and email. Also trained people to work in the Statement department so that iI could help in other department that I worked in (Check Clearings). At the same time, I was also working in the Check Clearing Dept encoding routing numbers on checks and making adjustments for mis-posted checks. Investigating missing and mis-posted checks I also changed addresses and contacts as needed on the statements. I dealt with national and international clients. I also ordered supplies for those two departments. I also took minutes at staff meetings. I would work in both departments as needed. I was also responsible for end of month reports in Statement Department.

Summer Intern

Standard Chartered Bank (American Express Bank Ltd), New York, New York May 1992 - June 1994

I worked as a summer intern before I got hired permanently. Worked for 2 summers taking out staples and rubber bands from regular checks and travelers checks and preparing them for encoding. I also helped open up mail (which was the checks and remittance letters) Once I graduated college I was hired full time.

Education

Brooklyn College, Brooklyn New York

June 1994 Bachelors Degree in Communications

Key Skills

In all of my work experience, I supported customers and sent emails or talked to them to solve problems. I also had access to confidential client databases in all my jobs. I worked hard and was loyal and dependable. I worked late and brought work home to finish as I had increasing responsibilities. I am willing to learn anything and would like a chance to prove it. I love to make phone calls and log what transpired. I have the drive and desire to learn any application or program remotely and be part of a team and also work independently.

References and Interests

Available upon request.

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