Customer Service Support

Kristian Sweezer

Alpharetta, GA ️ ****.*******@*****.*** 678-***-****

Professional Summary

Dedicated customer service and account management professional with over 10 years of experience in high-volume customer support, fraud detection, and data analysis. Adept at handling inbound and outbound customer inquiries, processing account applications, and ensuring compliance with company policies. Proven ability to work in fast-paced, remote call center environments, resolving customer issues efficiently. Skilled in Microsoft Excel, CRM software, and case management systems. Seeking an Account Manager, Customer Support, or New Accounts role.

Professional Experience

Customer Service Manager

Interior Homescapes Atlanta, GA

June 2022 – January 2024

● Handled over 75+ customer inquiries daily via phone and email, providing expert assistance and problem resolution.

● Processed customer orders and transactions, ensuring accuracy and compliance with company policies.

● Investigated account discrepancies and flagged potential fraudulent transactions for further review.

● Assisted in administrative support and team coordination, ensuring smooth operational workflows.

Account Representative

WORLDPAC Atlanta, GA

January 2019 – March 2020

● Managed new and existing client accounts, ensuring seamless coordination of orders and deliveries.

● Provided real-time customer support via phone, resolving account setup issues and troubleshooting order problems.

● Documented case interactions in CRM software, ensuring an organized record of all customer transactions.

● Used Excel and internal databases to track order histories, improving response efficiency.

Remote Customer Service Representative (Call Center Experience) Work while Remote

February 2020 – August 2021

● Handled 100+ customer inquiries daily via chat, email, and ticketing systems, resolving account-related issues.

● Provided technical troubleshooting and escalated complex cases to the appropriate departments.

● Processed customer requests, ensuring data accuracy and compliance with policies.

● Maintained high customer satisfaction ratings, meeting service quality metrics in a remote call center environment.

Customer Service Representative

Yelp Lawrenceville, GA (Hybrid)

March 2016 – April 2019

● Assisted business owners with account setup, advertising services, and platform navigation.

● Educated customers on Yelp features, troubleshooting steps, and best practices.

● Exceeded weekly call resolution targets, maintaining high customer satisfaction ratings.

● Handled 75+ customer inquiries daily, resolving account discrepancies and providing technical support.

Marketing Assistant

Diamond in the Rough Snellville, GA

May 2012 – August 2014

● Assisted in campaign execution and community engagement initiatives.

● Managed administrative tasks, ensuring efficient coordination of marketing efforts. Skills & Qualifications

High-Volume Customer Support – Call center experience handling 100+ daily customer inquiries via phone, email, and chat.

Fraud Detection & Account Processing – Experience in identifying discrepancies and ensuring policy compliance.

Technical & Analytical Skills – Proficient in Excel, CRM tools, ticketing systems, and data management software.

Remote Work Experience – Successfully worked in virtual teams across multiple time zones.

Multitasking & Problem-Solving – Ability to analyze customer concerns, resolve issues efficiently, and maintain detailed case records.

Adaptability & Relocation – Open to remote work with a willingness to relocate for future opportunities.

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