Customer Service Sales Manager
Resume:
Lakisha Hill
Motivated and eager
Baltimore, MD
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Hard working individual with sales management experience and excellent customer service skills in search of a position with a company that will provide the experience needed to express my natural ability to offer a helping hand.
Work Experience
FedEx Package Handler
FedEx Ground - Sparrows Point, MD
November 2020 to Present
Scan
Unload
Load
Separate packages to go outbound
Massage Therapist/Volunteer
Dr. Miller/Private Practice - Baltimore, MD
October 2013 to Present
In order to gain additional experience in my chosen field, my services as a Chair Massage Therapist were rendered to a Chiropractor that caters to professional athletes and focuses on "Body Wellness". Deli Manager
Giant food mart - Baltimore, MD
June 2015 to October 2020
Within 3 months of working promoted
Awards in customer service
Scheduling
Managing department
Making orders
Stocking product
Understanding how my business worked to keep profit up and margins down Customer Service Representative/Sales Manager
The Hook Up - Baltimore, MD
February 2005 to May 2012
My duties included greeting customers as they entered the store, delegating and assisting with tasks for 8 employees, training all incoming sales team members and performing opening and closing store procedures such as counting cash tills and preparing daily deposits; in addition to addressing and promptly resolving all customer requests, questions and complaints.
• Consistently hit and exceeded sales goals by 20%.
• Planned and led training sessions to promote sales team professional development and sales goal reinforcement.
• Promoted to Sales Manager in a year.
Cashier/Deli Clerk
Super Fresh - Baltimore, MD
February 1999 to April 2011
My duties included greeting all patrons in my department, determining customers' needs by asking relevant questions and listening attentively to responses, training new hires, assisting on the sales floor as needed, following merchandising guidelines to present visually appealing displays, preparing hot/ cold food for lunch bar and maintaining inventory by making sure supplies and materials remained fully stocked all while maintaining a clean and organized work area.
• Within 2 months of being hired I was recognized as "Employee of the Month" and two additional consecutive months following.
Education
Baltimore School of Massage - Linthicum, MD
2013
High School Diploma
Harbor City Learning Center - Baltimore, MD
1996
Skills
• Trigger Point Therapy
• Sales Management
• Phone Etiquette
• Management
• Supervising experience
• Cash handling
• Merchandising
• Warehouse Experience
• Food Preparation
Additional Information
SKILLS
Bodywork: Swedish, Russian Sports Massage, Structural Bodywork, Cranial Sacral, Deep Tissue, Hydrotherapy, Acupressure, Reflexology, Shiatsu, Trigger Point, Sports Massage Administrative: Strong organizational and Leadership skills, Excellent written & verbal communication skills, Extremely team/ goal oriented, Compassionate touch, Top seller, Effective managerial techniques, Subtle and effective sales skills, Excellent phone etiquette.
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