Software Development Technical Support

CHANDRA SEKHAR DASARI

Email: ***********************@*****.***

Phone: 469-***-****

PROFESSIONAL SUMMARY:

Around 12+ years of IT experience in various stages of Software Development Life Cycle with 9+ years of experience in designing, developing, and implementing end-to-end solutions on the Force.com platform. Proven expertise in delivering complex CRM solutions across Sales, Service, and Experience Clouds, with a focus on scalability, integrations, and user adoption. 9months as a Java developer,2 years of experience as Technical Support Engineer.

Expertise in Object Oriented Programming using Java and J2EE related technologies.

Expert in design and development of applications using JAVA/J2EE technologies like Servlets, JSP, JMS, JDBC, JSF, Struts, EJB, Hibernate, Spring, Web Services, Java Beans, RMI and XML.

Experience with Salesforce platform Sales Cloud / Service Cloud, Force.com. Administration/Configuration, Apex, Force.com APIs, data loads.

Designed scalable service architecture for Salesforce B2B Commerce Cloud, ensuring high availability and performance across global markets, supporting thousands of transactions daily.

Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.

Experience in building re-usable Lightning web components and using Lightning Framework.

Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.

Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.

Implemented Salesforce Lightning Web Components for small set of users within the organization.

Worked on both lightning frameworks Aura and LWC is a new programming model to develop salesforce lightning comp.

Created Custom objects for Quote and Quote lines and captured quote information for CPQ

Worked with client-side developers and business analysts in developing configuration models in the CPQ workflow.

Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.

Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.

Involved in end-to-end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.

Customization of Apttus product by using Salesforce features like triggers, VF pages.

Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.

Experience with Git and GitHub.

Skilled in understanding and implementing the new salesforce Lightning Experience.

Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.

Experience in Salesforce.com product suite including Salesforce 1, Sales Cloud, Service Cloud and the App Exchange.

Experience in App Exchange release management packaging applications.

Used the Lightning Aura framework to build the components when upgrading legacy customer portal to Community for Clients.

Worked on consolidation of all existing Workflow rules in the Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.

Good with software development fundamentals like data structures, OOPS, RDBMS, and design patterns

Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.

Good experience in GUI development using Visual Studio code.

Experience in command-line interface (CLI) environment in salesforce.com.

Good Experience in version controls GIT, Bit Bucket.

Strong SAFeAgile Methodology, Scrum Framework Experience.

TECHNICAL SKILLS:

Salesforce Technologies

SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Workflow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages

Apex, C/C++, Java, HTML, XML, CSS, AJAX.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

EDUCATION:

Master of science in Information Technology Management (MSITM)from DBU-2021-2022

Master of Business Administration (HR & Marketing) from AU-2016

Bachelor’s in Electrical & Electronic Engineering from JNTUK – 2011

CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified Platform Developer-1

Salesforce Certified Platform Developer-2

Salesforce Certified Sales Cloud Consultant

Salesforce Certified AI Associate

Salesforce Certified AI Specialist

PROFESSIONAL EXPERIENCE

Client: State of Ohio (Remote), TX, US Oct 2024 to Current

Role: Sr. Salesforce Developer

Responsibilities:

Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.

Implemented API-led connectivity to streamline data exchange between Salesforce and external systems using MuleSoft.

Developed and configured MuleSoft applications to handle data transformations, orchestrations, and real-time data integration.

Designed and implemented Screen Flows and Scheduled Flows to automate user interactions and background processes.

Developed custom objects, formula fields, roll-up summary fields, field dependencies, and complex relationships using Lookup, Master-Detail, and Junction objects.

Proficient with Salesforce REST/SOAP APIs for real-time and scheduled integrations with third-party platforms.

Implemented Salesforce Data Cloud (Hyper force) for large-scale data ingestion, harmonization, and analytics use cases.

Built ETL pipelines using tools like Data Loader, MuleSoft, and Informatica, supporting high-volume data transformations and ingestion into Salesforce.

Designed normalized and scalable data models on Salesforce with alignment to data warehousing principles.

Integrated Salesforce with relational (SQL Server, Oracle) and NoSQL databases (MongoDB, DynamoDB) to support cross-platform data flow.

Conducted API testing using Postman and load testing using JMeter, ensuring optimal performance under scale.

Worked with Salesforce Einstein and Agent force to optimize workflows and improve customer insights using AI-driven tools.

Automated CI/CD pipelines in Copado, using Git for version control and deployment automation.

Collaborated with BI teams to enable data visualization in Tableau and Power BI, aligning Salesforce data models with analytics dashboards.

Mentored junior developers, led technical design sessions, and enforced Salesforce best practices across multiple projects.

Client: Amazon (Remote), TX, US Jul 2023 to Sep 2024

Role: Sr. Salesforce Lightning Developer

Responsibilities:

Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message, and Creating Task.

Built Lightning components and customized Salesforce UI to enhance user experience and responsiveness.

Configured declarative tools such as Validation Rules, Formula Fields, Workflow Rules, and Approval Processes to enforce business logic and automation.

Integrated Salesforce with third-party systems using Salesforce REST APIs, enabling seamless lead and order data flow.

Created custom data models in Salesforce aligned with Amazon’s retail and vendor data architecture, improving scalability and reporting.

Collaborated with data engineering teams to develop data transformation pipelines using MuleSoft and Informatica, ensuring accurate and clean data ingestion.

Developed and optimized SOQL queries and Apex triggers to support high-volume data operations.

Supported Salesforce ETL processes with tools like Data Loader and Workbench, enabling data migration and deduplication.

Conducted API development and testing using Postman, supporting automated integrations with Amazon's internal services.

Built dashboards and custom reports in Salesforce and supported export pipelines to Power BI for advanced analytics.

Participated in code reviews, sprint planning, and DevOps processes, contributing to continuous delivery and agile success.

Client: Charter Communication (Remote), TX, US Jun 2022 to Jun2023

Role: Specialized Salesforce Developer

Responsibilities:

Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.

Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.

Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.

Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components with salesforce CPQ.

Led the migration of legacy billing data into Salesforce Billing, ensuring data accuracy and consistency, and integrated Salesforce CPQ and Billing with external ERP and financial systems.

Managed the integration of Salesforce CPQ with Salesforce Billing, ensuring seamless transition from quote to cash, including automated invoice generation, payment processing, and revenue recognition.

Successfully led the end-to-end implementation of Salesforce CPQ, including configuration of products, pricing rules, discount schedules, and quote templates, resulting in a streamlined quoting process and reduced time to close deals.

Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.

Architected and implemented Salesforce B2B Commerce solutions, including customizations and integrations, to enhance e-commerce capabilities for enterprise clients, driving improved customer engagement and sales outcomes.

Developed and optimized enterprise integration solutions (EAI/B2B) using J2EE, MuleSoft, and Salesforce B2B Commerce Cloud.

Designed and developed MuleSoft ESB solutions integrating Salesforce with third-party applications using RAML, REST, and SOAP APIs.

Implemented responsive web design principles using HTML5, CSS3, and Bootstrap to ensure seamless user experiences across desktop and mobile devices.

Developed detailed integration test plans and scripts, identifying test cases, defining expected outcomes, and documenting test results to verify the accurate and efficient integration of Salesforce with other business systems.

Implemented API-led connectivity using MuleSoft, enabling modular integration architecture that supports reusability and accelerates project delivery.

Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing, and exporting.

Conducted smoke testing for Salesforce releases and updates to verify the stability and basic functionality of key features and integrations before proceeding with detailed testing phases.

Implemented Salesforce security best practices, including role-based access control, data encryption, and OAuth protocols, aligning with RRC security guidelines

Having extensive experience with different methodologies SAFeAgile, RAD, Rational unified process and Waterfall.

Interacted with Customers in requirements gathering, brainstorming sessions, preparing, Business Requirement Documents (BRD), Solution Design Document (SDD)Technical Solution Design (TSD) for Salesforce.com implementations.

Client: JLL, Irving, TX, USA Aug 2021 to May 2022

Role: Salesforce Engineer

Responsibilities:

Worked on the Lightning platform using Lightning components, Lightning connects, Lightning App Builder and Lightning Design System.

Worked on the Develop salesforce.com web services leveraging REST JSON and SOAP.

Worked on the Unit and Regression testing.

Worked on Lightning flow for financial service cloud package.

Worked on Lightning components and added Design Parameters from Lightning Design System (LDS) Customized Lightning components were built using Java script on client side and Apex on server side.

Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions

Worked closely with UX/UI designers to understand their vision and translate it into user-friendly web application designs.

Participated in design reviews and discussions to provide technical insights and feasibility assessments.

LWC is the Salesforce implementation of a new breed of lightweight frameworks built on web standard, which leverages custom element, modules, shadow DOM, decorators, templates, and other new language constructs available in ECMA7

Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.

Worked on financial service cloud and customer support. Configured email to case, web to case, live agent.

Designed and developed apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in application.

Set up monitoring and alerting for MuleSoft integrations using Anypoint Monitoring and CloudHub, proactively identifying and resolving integration issues.

Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

Created and customized Record types, page layouts, list views managed Role hierarchies and Profiles.

Developed Reports, Dashboards, and processes to continuously monitor data quality and integrity.

Collaborated with development and QA teams to manage and resolve critical production issues, facilitating quick turnaround times for bug fixes and enhancements in Salesforce.

Client: Silver Cloud -- Hyderabad, India June 2019 to Jul 2021

Role: Salesforce Developer

Responsibilities:

Worked with user group for Requirement gathering throughout Planning and Implementation.

Worked on various salesforce objects like Accounts, Opportunities, Products and Reports.

Created profiles and implemented Object level, Field level and Record level security.

Created Custom labels and used them in validation rules to parameterize validation rules.

Created record types and page layouts and assigned page layouts to record types.

Created custom report types and generated report using report types.

Developed various custom objects, tabs, components, visual force pages and controllers.

Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to visual pages.

Created Visual force Mail templates and Automated Email Process to send installation instructions to new and existing customers.

Integrated web services by generating necessary stubs from WSDL files for extracting data from other systems.

Created workflow rules and defined related tasks, Time triggered tasks, email alerts, field updates to implement business logic.

Maintained thorough documentation for LWCs, including technical specifications and code comments, to aid in future development and troubleshooting.

Client: PubMatic-Pune, Maharashtra, India Oct 2016 to May 2019

Role: Salesforce Developer

Responsibilities:

Interacted with various business team members to gather the requirements and document them in a test-driven and formal QA Development environment that included development, staging, and production deployment cycles.

Designed and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements

Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization.

Developed and configured various Custom Reports, Report Folders and Dashboards for different user profiles based on the need in the organization.

Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Client: Computer Science Corporation Pvt Ltd -- Noida, India Oct 2013 to June 2014

Role: Java Developer

Responsibilities:

Actively participated and mentoring in requirements gathering, analysis, design, and development and testing phases.

Worked one-on-one with client to develop layout, color scheme for the website and implemented it into a final interface design with the HTML/CSS & JavaScript using Dreamweaver.

Developed CSS style sheets to give gradient effects. Developed page layouts, navigation, and icons. Applied industry best practices and standards when project requirements were lagging.

Built web services on server side using PHP scripting and SQL queries for data transfer between client and server sides to define uniform interface with JSON.

Client: Unisoft Global Services Pvt. Ltd -- Bangalore, India Nov 2011 to Sep 2013

Role: Senior Technical Support Engineer

Responsibilities:

Administration, Installation, Configuration and Maintenance of Windows 2003 Standard and Enterprise servers.

Configured and administered Active Directory for user. Administering and creating users, groups and profiles printer configurations and configuring message servers like MS-Exchange 2000 under 2000 Environment.

Implemented and manage centralized Antivirus protection for Domain Controller, Exchange server, File servers, and desktops using Norton Antivirus Corporate Edition.

Configured and administered Active Directory for users on security and distribution lists.

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