Scrum Master Program Management

SNEHAL M. AJMERA

*******@*****.***

312-***-**** Cell

Summary

● Highly motivated and result oriented professional with SaFe and PMP Certification, 20+ years in IT and 18+ years of experience in Agile Project/Program Management

● Strong technical skills combined with strong interpersonal and communication skills.

● Exceptional collaborator, able to bridge company and client interests.

● Highly organized and accurate; strong analytical and presentation abilities.

● Hands-on experience in implementing products using Agile Methodology with daily Scrums, Scrums of Scrums, Iterations (Sprints) – Planning, Review, Retrospection, Scrum Product Backlog, User Stories as Chief Scrum Master and worked closely with Scrum Masters, Product Owners, Scrum Teams, Customers and other Stakeholders.

● Lead multiple global agile scrum teams to manage and facilitate daily scrum, sprint planning, sprint demo, retrospective meetings and proactively resolve blocking issues as required.

● Collaborate with the product owner, proactively manage the backlog of stories, tasks, and defects.

● Manage, document, and track development team progress and metrics; ensure milestones are reached and deadlines are met throughout the project lifecycle.

● Build strong relationships with stakeholders, application users, product managers, product owners, software engineers, and other team members.

● Leverage analytics, strategy, and critical thinking to deliver projects balancing the 7 synergistic constraints of scope, costs, time, risks, benefits, quality, and customer satisfaction.

● Ability to draw out business needs by working close with Senior Management to clearly define scope, ROI, and success criteria.

● Hands-on experience with Program Management (PMO Office) with areas including project integration management, program scope, time, cost, quality, human resource, communications, budget planning, cost-benefit analysis, financial reporting and risk management.

● Responsibilities include leading the team, Coordination, System Requirements Collection, Architecture, Analysis, Design, Development, Build Releases, Maintenance, Enhancement and Product Support in a variety of technological platforms including Java, .Net and Microsoft.

● Expert in the PMO office based on PMBOK (Project Management Book of Knowledge).

● Very good working experience in projects building new AI/ML IT systems, Networks, Enterprise level Infrastructure, implementing IT Security and Privacy requirements, compliances, SAP, Remote PC technologies, Service Now (SPM), reporting tools, Rule Engine and business enhancement.

● Excellent experience in management, coordination and development of the IT Products and Programs software development life cycle (SDLC) and Data Warehousing projects using Waterfall, Agile (Scrum) and RUP methodologies

● Extensive experience in projects incorporating Data Warehousing which includes database design and development including ETL, EBS, Abinitio, Redshift, S3 datalake, Oracle, Sybase, SQL Server, DB2, Python, Azure, AWS, Cloud technology migration, MS Access, and MYSQL.

Professional Experiences:

Senior Agile Program Manager, UnitedHealth Group (UHG) Jan ‘24 - Current

Summary:

Results-driven Sr. Agile Program Manager with experience leading multi-million dollar agile scrum programs, leveraging AI, ML, and cloud technologies to drive business outcomes. Proven track record of optimizing user experience through prompt engineering and ensuring ethical AI decision-making through fairness and bias reporting and driving feedback improvements. Key Achievements:

· Spearheaded benefit management portal upgrades with AI and ML functionalities using:

- Google Vertex and Vespa for AI and ML capabilities

- Microsoft Azure and GCP for cloud computing

- Kafka for event streaming

- Mongo DB for NoSQL database management

- Kubernetes for container orchestration

- Gen AI co-pilot for AI-driven development

· Implemented prompt engineering for user experience optimization, enhancing engagement and satisfaction

· Developed and integrated fairness and bias reporting, ensuring AI-driven decisions meet ethical standards

· Designed and implemented feedback improvements with intent summary, enhancing user feedback loop

· Successfully managed agile scrum program using:

- MS suite for project management

- Rally for agile project planning

- Sharepoint for collaboration and documentation

· Coordinated deployments across test, stage, and production environments

· Utilized GitHub and Pull Requests for streamlined version control and code review Responsibilities:

· Program management and oversight of benefit management portal upgrades

· Technology leadership and strategy for AI and ML integrations

· Agile methodology implementation and scaling

· Cross-functional team leadership and collaboration

· Budget management and cost optimization

· User experience optimization through prompt engineering

· Fairness and bias reporting, ensuring ethical AI decision-making

· Feedback improvements with intent summary, enhancing user feedback loop Impact:

· Delivered high-impact portal upgrades with AI and ML capabilities, enhancing user experience and business outcomes

· Improved program efficiency and reduced costs through agile methodologies and technology optimization

· Achieved significant enhancements in user engagement and satisfaction through prompt engineering

· Ensured ethical AI decision-making through fairness and bias reporting, maintaining trust and transparency

· Enhanced user feedback loop through feedback improvements with intent summary, driving continuous improvement

Citi Bank (Remote)

Jun ‘21-Jan ‘24

Sr. IT Program Manager

● For Citibank as Sr. IT Program manager, I managed multi million dollars global agile scrum Projects for funding, growth, upgrades and acquisitions journeys using JIRA, Confluence, Sharepoint, migration to the Cloud Technologies, MS Project, MS Office Suite in Agile Methodology.

● Managing enterprise level software engineering delivery and network infrastructure projects

($10M+)

● Managing large user migrations to PEGA & cloud services with AI/ML of 100K+ users

● Budget Management, Resource Management, Release Planning, User Stories, Backlog Management, Sizing & Estimation, Continuous Integration, Continuous Development

(CI/CD)

● Transitioned the scrum team to a higher level of maturity at a sustainable pace. T-Mobile (Remote)

Aug ‘20- Jun ‘21

Sr. IT Program Manager

● As Sr. IT program manager/Agile Coach, I managed multiple multi million dollars migrations to cloud technologies for global agile scrum Projects for IOT Package Products, IOT Dialpads

& CFAM network and infrastructure deliveries using JIRA, Confluence, Sharepoint, MS Project, MS Office Suite in Agile Methodology.

● Agile Lead driving and managing 5-6 Engineering scrum agile teams for software and infrastructure deliveries..

● Managed project schedule alignment by establishing inter-dependencies and links between different project schedules with various scrum masters using Microsoft Project Pro Server.

● Created daily, weekly, monthly & quarterly reports with sophisticated PowerPoint presentations

● Produced resource usage, org charts and project flow diagrams in MS Visio and Tableau reports.

● Created various gantt and piecharts using Microsoft Project Pro Server.

● Conducted all Agile ceremony meetings, daily stand-ups, Grooming, Planning, Retrospective.

● Release Planning, User Stories, Backlog Management, Sizing & Estimation, Continuous Integration.

● Transitioned the scrum team to a higher level of maturity at a sustainable pace. BCBS FEPOC (VA OPW)

Jan‘20 – Aug‘20

Sr. IT Program Manager/Agile coach

● For CCAE, Configurable Claims Adjudicated System, managed $20M Projects using JIRA, Confluence, Sharepoint, MS Office Suite in Agile Methodology.

● Agile Lead driving and managing 5-6 Engineering scrum agile teams for network and infrastructure technical delivery.

● Conduct all Agile ceremony meetings, daily stand-ups, Grooming, Planning, Retrospective

● Release Planning, User Stories, Backlog Management, Sizing & Estimation, Continuous Integration

● Transitioned the scrum team to a higher level of maturity at a sustainable pace.

● Jira reporting, Advanced Roadmaps, custom dashboards via Jira, ALM Structure, Smart Sheet, and Qotilabs Rich Filters.

● Tracks of implementation involved delivery in Java-Pega-Mainframe Deliveries, Bigdata- Abinitio- RDM data delivery, Kafka based data security, apps security, infrastructure security monitoring, Business Activity Monitoring, Reverse Engineering teams, Solution Design, Application Design Runways, B2B intake and output portal integration gateways.

● Implements products using Agile Methodology with daily Scrums, Scrums of Scrums, Iterations (Sprints) – Planning, Review, Retrospection, Scrum Product Backlog, User Stories with RTE and worked closely with, Product Owners, Scrum Teams, Customers and other Stakeholders.

● Responsibilities includes leading the team, Coordination, System Requirements Collection, Architecture, Analysis, Design, Development, Build Releases, Maintenance, Enhancement and Product Support in variety of technological platforms including Sharepoint, Java, Pega, Mainframe conversion, Bigdata, Kafka and Microsoft.

● Involved with procurement of 1. Cloudera Kafka technologies, 2. RedHat Linux Technologies, 3. Tomcat Servers 4. IBM GTM/ Launchers 5. AWS Azure Cloud Python Abinitio Redshift S3 Datalake

● Involved with upgrades to Cloud technologies and Linux upgrades. Anthem BCBS (VA OPW)

Jun ‘13 – Jan’20

Sr. IT Project Manager/ Agile Trainer

● Managed Medicare and Medicaid State Mandate Projects using JIRA, Confluence, Sharepoint, MS Office Suite in Agile Methodology.

o Implemented products using Agile Methodology with daily Scrums, Scrums of Scrums, Iterations (Sprints) – Planning, Review, Retrospection, Scrum Product Backlog, User Stories as Chief Scrum Master and worked closely with Scrum Masters, Product Owners, Scrum Teams, Customers and other Stakeholders. o Manage and facilitate daily scrum, sprint planning, sprint demo, retrospective meetings and proactively resolve blocking issues as required. o Proactively manage the backlog of stories, tasks, and defects. o Assist in quarterly planning and roadmap across various functional areas o Manage, document, and track development team progress and metrics; ensure milestones are reached and deadlines are met throughout the project lifecycle o Build strong relationships with stakeholders, application users, product managers, product owners, software engineers, and infrastructure team members o Jira and Confluence project admin SME for Cisco’s Contact Center - dashboards and reporting, Jira automation, Agile charts: burn up, down, version reports, cumulative flow. Jira Advanced Roadmaps (formerly Jira Portfolio). o Responsibilities include leading the team, Coordination, System Requirements Collection, Architecture, Analysis, Design, Development, Build Releases, Maintenance, Enhancement and Product Support in a variety of technological platforms including Sharepoint, Java and Microsoft. o For State, worked on budget forecasting in planview. o Data Management Implementation.

o SPS Product was required because EPDS V2 data model was non-extensible without performance loss due to delays in normalizing and staging of the data and data overwrite issues from different provider data systems.

SPS was scheduled to roll out in multiple waves, and delivered in Agile product increments – one or more markets (WV,SC,MA etc.) in each wave, to complete all migrations to SPS.

SPS Product was focusing on provide following functionality to all regions and markets by providing single platform to 9 provider data systems such as GA PDM, CS 90, ACES, FACETS, CPMF, EPDSr6, EPDS, SSB, WMS, GBD:

● One enterprise-wide Provider ID

● One standardized-but-customizable, data-entry UI.

● One data store provider and transaction information.

● One synchronized data source and data target.

● One extensible data model.

● One queuing and workflow system to sort and prioritize provider data updates.

o For PCIM Division,

o Managed implementation of thousands of DIMS/RIMS (Request information management for data warehouse, home grown system on SQL server and portal) for Edward data warehouse (80-100 tickets/month), data integrity including the maintenance & production support, working with Cognizant, Deloitte (testing) and IBM (dev) as external vendors for triage (BA/SA), development and testing. o Regdesk AI enabled RIMs supported various business areas such as client CII, BI, Actuarial, Eva, Edward, EGD, PC2 (Patient centre care), Finance - GL, RHI, DX, Medicaid, Cost of Care (COC), STAR Membership and Infomart through Lean IT System and sharepoint portal server.

Environment: AI based RIMS, JIRA, X-RAY, Confluence, MS Office Suite, MSPS, Share point 2013/2016, Plan View, Portfolio Management, PMO, Scorecards, Process Improvement, Financial Reporting, Cost Benefit Analysis, Think Tank (Innovative Ideas), Dashboard/Score Board, Team Track, Budget Planning and Variance Management, Resource Management, Executive status reporting, Program Management with areas including project integration management, project scope, time, cost, quality, procurement, human resource, communications, risk management. NASCO – Atlanta, GA

September 2012 – March 2013

Sr. IT/Business Project Manager (ICD-10 Program)

● IT Executive Directions Based Management For Product Development Group – ICD10 Program.

● Managed direct reports including Technical PM, Plan Readiness PM, NASCO Products PM, Quality Control PM, SMEs for ICD10 Program Support.

● Worked For NASCO's Product Development Group for the IT implementation of ICD 10 projects that run on IBM platforms to process claims for the Blue Cross and Blue Shield Plans and Blue Cross Blue Shield Association.

● Performed Business Project Management, Executive Sponsor Support, BEU Liaison, Account Executive Liaison, Implementation Oversight, Business Requirements Management Oversight, Business Rep. For NPS & Products, Workgroup Organization, Management & Support, Pilot Plan Management & Support, Workgroup Coordination and Communications, Workgroup Document Management on sharepoint.

● Excelled in Plan Responsibilities/Readiness, Issues Escalation/Resolution, PM - Scope, Change Control, etc.

● Worked closely with the testers in order to have successful completion of the Unit testing, Integrated testing, User Acceptance Testing (UAT), and Performance testing. Environment: NPS, ICD-10, ICD-9, SOA, J2EE, MQ, DB2, UNIX, IBM MainFrame Platforms, PlanView, ClearQuest, RUP, MS Project, MS Office, SharePoint 2010 Portal Server (NShare), MS Visio, Dashboard/Score Board, Team Track, WIKI, Plan Communication, Executive Status Reporting, Off-Shore Technical Team Management(IBM) and PMO.

BCBS, FEP - Washington, DC

December 2009 – September 2012

Sr. Technical Manager (Federal Employee Program)

FEP Thin Enhancement/HIPPA 4010/HIPAA 5010/ICD10/FEP Thin Operational Reports Building

(JASPER Replacement) / Stimulus Bill: Privacy and Security Requirements, FFP Long Term Product Portfolio, FEP Strategy Cost and Quality of Care and FEP Product Strategy Responsibilities:

● The work involves managing one or more projects in the IT environment (mainframe, infrastructure, Web/Java) using MS Office 2000 tool set – MS Word, MS Excel, MS Project and MS Visio, comprising 25-30 full and part time IT professionals in a matrix organization. The projects include full life cycle software development (requirements analysis, design, development, testing, and implementation).

● Hands-on scrum agile lead managing multiple software development teams

● Manage and facilitate daily scrum, sprint planning, sprint demo, retrospective meetings and proactively resolve blocking issues as required

● Collaborate with product owner and proactively manage the backlog of stories, tasks, and defects

● Manage, document, and track development team progress and metrics; ensure milestones are reached and deadlines are met throughout the project lifecycle

● Adhered and follow the PMO defined Project Management Life Cycle (PMLC) processes.

● Supported and assisted SQA (Software Quality Assurance) activities and processes.

● Created and maintained various project artifacts on sharepoint servers, including but not limited to:

a) Project Charter/Initiation Document

b) Project Plan including subsidiary plans for managing requirements, change, testing, communication, implementation, risk, issues etc.

c) Project Schedule in MS Project

d) Resource Allocation Model and resource Estimate e) Risk and Issue Logs

f) Worked on the RFP process with the legal and procurement department of the SBP and Carefirst

g) Facilitated requirements gathering, extensive research with Gartner and outside of Gartner for the vendor and solution recommendation.

h) Worked closely with the testers in order to have successful completion of the Unit testing, Integrated testing, User Acceptance Testing (UAT), and Performance testing.

● Worked cooperatively on integrated team of FEP/OC/SBP staff to successfully address any associated risks and issues.

● Conducted, facilitated and participated in various FEP/OC/SBP meetings regarding the coordination of project activities and deliverables

● Managed scope, schedule, budget and quality for the assigned projects.

● Ensured that all project milestones are met and deliverables are created with highest quality.

● Monitored and controlled resource utilization per the approved budget.

● Prepared monthly financial variance report (actual vs. budget) and provided forecast through the end of the project.

● Ensured effective communication within and outside of the project team.

● Reported status to PMO and Business Directors on a regular basis.

● Wrote various status reports.

● Prepared and reported statuses to Sr. Management and other Project Stakeholders.

● ‘Owned’ the assigned projects and be on top of all projects activities, issues, risks, deliverables, milestones and dependencies.

● Other Project/Program Management deliverables and tasks as assigned Environment: Agile, RUP, SOA, J2EE, MQ, DB2, UNIX, HIPAA 4010/5010, Extensive Reporting Tools, EDI Transactions 834/835/837/270/271/276/277, HITECH, PHI, Privacy and Security Requirements, PMO, Peoplesoft, Clarity, MS Project, SharePoint 2010 Portal Server, 2007 MS Visio, Dashboard/Score Board, Team Track, WIKI, Dashboard, Remedy, Budget Variance Management, Resource Management, Executive status reporting, and MS Office. Freddie Mac – Mclean, VA July 2009 – December 2009 Sr. IT Project Manager

Remediate major Audit issues related to Baseline Security Configuration (BSC) of 22 platforms such as Operating Systems, Middleware, Network, TAM (Tivoli Access Managers) and Databases. Responsibilities:

● The goal of the project was to develop and implement baseline security configuration changes and self assessment capabilities for outstanding BSC requirements.

● For those requirements that could not be implemented or be build self assessment capabilities, developed Management Action Plans.

● BSC requirements were defined by IS (information Security) Governance and signed off by the Platform Owners. Platform owners implement/enforce the BSCs. Platform owners must ensure sustainability with periodic self assessment.

● Project was managed by Project Managers from TS (Technology Services) PMO (Project Management Office).

● Developed and managed project plans for several of the assigned Platforms in scope for audits remediation.

● Responsible for scope, schedule, budget and quality of project.

● Managed project issues and risks. Tracking, managing, and reporting project progress.

● Responsible for day-to-day planning, management and control of the assigned project work.

● Managed the successful completion of project objectives.

● Managed the project team, resources, supporting processes, contractors and vendors.

● Worked with the Project Sponsor and Business Lead to negotiate any occurrence of change

● Managed and supported management actions and issues resolution. Environment: PMO, RUP, Clarity, MS Project, SharePoint Portal Server, 2007 MS Visio, Dashboard/Score Board, Team Track, WIKI, Dashboard, Remedy, Budget Variance Management, Resource Management, Executive status reporting, and MS Office. CareFirst Blue Cross Blue Shield – Owing Mills, MD January 2009 – July 2009

Sr. IT Project/Program Manager

Responsibilities:

● Managed the IT delivery of two major corporate-wide projects with a large team for the Integration Competency Center.

● Successfully managed budgets, project scheduling, task coordination and resource allocation.

● Built relationships and successfully interacted with multiple departments in the organization.

● Became the “go to” person that Senior Management could rely on to complete adhoc and urgent requests ahead of deadlines.

● In a fast-paced dynamic environment, juggled the many demands the position required.

● Continuously kept management abreast of risks and issues in a timely manner.

● Consistently exceeded expectations by taking initiative to complete tasks that were not a part of day-to-day duties.

Environment: PMO, Clarity, MS Project, Tibco Business Connect – BC, Tibco Business Event – BE, Active Matrix BAM – Business Access Management, Amber point, MQ Series, Oracle, EBS, Remedy, Resource Management, RUP, Clear Quest, SharePoint portal server, 2003 MS Visio, and MS Office.

CMS - MAPD, Nat’l Institute of Health - Owing Mills, MD May 2008 – May 2009

Technical Project Manager (Outsourcing Model)

Responsibilities:

● Lead a team of directly reporting 30 engineers (Developers, Business Analysts, testers, CM, RM, DBAs, and Customers) in developing custom, multi-tiered Internet software systems for Managed care / healthcare and Medi-Cal at CMS.

● One of five scrum masters responsible for 2-3 technology teams

● Perform daily standups

● Handle all scrum agile ceremony meetings

● Manage all sprint planning meetings

● Manage Grooming sessions with product owners

● Perform retrospective and lead efforts to resolve top items to improve efficiency

● Manage and provide reports on sprint velocity

● Ensure timely delivery of projects

● Taking responsibility for project quality and timeliness.

● Estimating effort for projects that range in duration from a few weeks to several months.

● During the Design Phase, my duties include helping customers gather requirements, identifying the appropriate hardware stack, recommending third party software products, designing all components of the J2EE applications, and designing the complementary database schema.

● During the Implementation Phase, my duties include assigning coding modules to appropriate team members. Overseeing their progress and doing the code reviews.

● During the Quality Assurance and Production Push phases, my duties include reviewing the software test plan, explaining requirements to the QA team, assigning bugs to team members, and eventually working the Operations Team to push the application into the production environment.

● Advising company executives on key enterprise technology decisions.

● 24 hour Application Production support

Environment: MS Project, 508 Compliance, Change management, JAVA, J2EE, MQ Series, Oracle 10g, EBS, Web sphere, Remedy, RUP, Clear Quest, SharePoint portal server 2003 MS Visio, and MS Office.

Fannie Mae - Herndon, VA July 2006 – April 2008

Program Manager/Sr. Project Manager

Responsibilities:

● Managed multiple projects including Single Family, Multiple Family, Acquisitions/ Contracting/Pricing, and Loan Delivery.

● Managed simultaneous large scale releases for the HCD application including EBMS, MSFMS and FRCO (recourse patch file creation for GA/GO) report security balances on the monthly basis.

● Managed MS Project schedule, milestones, critical path deliverables for the analysis, development, data warehousing, quality control and release/roll-out for the various releases.

● Lead a team of 30 engineers (Developers, Business Analysts, testers, CM, RM, DBAs, Customers) in developing custom, multi-tiered Internet software systems

● Responsible for estimating resources required, ensuring project quality and meeting deadlines

● During the Design Phase responsibilities included ensuring clear, complete requirements, identifying the appropriate hardware stack, recommending third party software products, designing all components of the J2EE applications, and designing the complementary database schema.

● During the Implementation Phase, duties included assigning coding modules to appropriate team members, overseeing progress, and leading code reviews.

● During the Quality Assurance and Production Push phases, duties were to review the software test plan, explain requirements to the QA team, assign bugs to team members, and work with Operations to get the application into the production environment.

● Established web application release management for the production environment.

● Maintained the project charters, scopes, issues log, risk logs and monitored/analyzed the risks associated with the IT development life cycle of the releases. Maintained the production readiness (GO/NO GO) for each release.

● Managed the whole Remedy Control/Change control process for each release and maintained the Sarbans Oxley (SOX)/ELSIF compliance. Followed all the ELSIF framework processes like PRA (Preliminary Risk Assessment) and PRR (Production readiness review) for each release.

● Worked with Change review board (CRB), implementation groups, production support groups, Functional Change Coordinators (FCC), Corporate Change Coordinators (CCC) and Change Advisory Board (CAB) for the change control as per the Fannie Mae Standards and operational Service Level Agreements (SLAs).

● Worked with business sponsors, IT sponsors and other stakeholders for all the ELSIF and SOX requirements. Worked closely with the production support teams for the whole release management from the scheduling, coordination and SOX prospective.

● Performed research, developed documentation and delivered Power Point presentation which ultimately won a new door-handle contract.

● Worked with multiple application Directors/Managers and several Business Units. Led meetings with Managers and Directors/VPs to control changes introduced to production. Environment: MS Project, Java J2EE, S/Ox Change management, S/Ox Access Management, Remedy, RUP, ClearQuest, SharePoint portal server 2003, IBM Mainframe, DB2, ETL (Ab Initio), BO Reports, MS Visio, and MS Office.

Capital One - Richmond, VA October 2005 – June 2006 Sr. Project/Release Manager

The Helix program involved migration of all credit data from UNISYS to TSYS for the file and database archiving systems and involved batch interfaces between existing systems and DDE portion of the Capital One Hub.. Capital One is a matrix organization with various vertical and horizontal platforms. Interfaces is one of the horizontal platforms and work with verticals including card processing, contact center, account booking, card data warehousing, financial networks, ProphIT etc. Helix moved data through the DDE to/from Total Systems Inc. using the DDE for a landing zone to place and retrieve data files.

Responsibilities:

● Managed program level responsibilities for interfaces. Worked with all the project managers across all the verticals and horizontals for interface management.

● Maintained risk and issues for the interfaces. Analyzed the impacts for various risks and issues.

● Developed Risk reports, issues reports, status reports, budget reports, time sheet reports at program level for the PMO office.

● Reviewed and approved various design and construction packages and SRS packages from the third party vendor which was IBM.

● Managed various releases for all the different interfaces platforms. Worked as a sole release manager across the whole horizontal platform. Worked closely with business and technical team for successful releases across all the interfaces platforms.

● Worked with project factory teams and PCMAs for various code promotions across various environments. Maintained project plans, status reports, progress reports, defect reports, budget reports using MS Project.

● Worked closely with quality assurance team to develop the strategy plan for the integration testing across all the interfaces. Worked with all the interface owners on FTP details for the particular interface testing on various FNS- financial network servers.

● Worked on change controls with IBM and TSYS – numerous change controls were maintained by clear quest requests.

● Worked rigorously on release management, change control and defect management using Clear Quest. Worked on defect management – planned resources and release management to accommodate the number of defects.

Environment: MS Project Server, Blaze, MS Word, MS PowerPoint, MS Excel, RUP, Clear Quest, MS Project, Teradata, Quality Assurance, Quality Control, defect management, change control management, release management, Crystal Reports, ETL. BCBS Association - Washington, DC February 2005 – October 2005 Sr. Project Manager

The Fraud Information Management System (FIMS) automated the collection, storage, retrieval, and reporting of information pertaining to fraud investigations for OIG – SIU (Office of Inspector General

– Special Investigation Unit). It enabled real time reporting and provided better management of fraud cases as well as providing trending capabilities.

Responsibilities:

● Managed project implementation from quote to Production using MS Project

● Ensured deadlines, quality standards, and client expectations were met.

● Coordinated the team from engineering, quality, design, build

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