Customer Service Case Management

*** *** ***. * *****, ND *****

701-***-**** ***********@*****.***

CHRISTIAN O. CONNELLY

SELF MOTIVATED & DEDICATED EXCELLENT COMMUNICATION SKILLS ORGANIZED

EDUCATION:

Bachelor of Arts Business Administration & Communications, May 1997

Concordia College, Moorhead, Minnesota

Masters Coursework – Management – 10 credits, 2012

Colorado State University, Fort Collins, Colorado

CERTIFICATIONS & CONTINUING EDUCATION:

NACUFS Leadership Institute at Nestle Inc. in Solon OH – completed

Foodservice Management Institute at Rich’s Product Corp.in Buffalo NY which focused on budgeting and marketing – completed

Customer Service Institute at the Ritz Carlton St. Louis, Missouri - completed

SKILLS and QUALIFICATIONS:

Over 25 years of management experience, with over 20 years Executive Level Management leading teams from 10 – 300

Passionate about providing mentorship to employees with the sole intent of helping them grow and succeed

Years of welcoming, mentoring, and fostering employees across the globe

Proficient at goal setting and evaluating employee performance

Ability to analyze and forecast perceived financial needs utilizing market trends and perceived value

Employ analytics for the purpose of maintaining budgets over $1,000,000

Goal setting with one-, five-, and ten-year projections to create a successful business environment

Consistently led pilot programs driven to improve the customer experience

Cultivate relationships with employees to allow for employee growth

Analyzing pain points and areas of opportunity both for business growth and employee opportunities

Lead sustainability projects, which allowed for improved profitability

Actively listening to feedback from stakeholders

Collaboration, implementation, and supervision of multi-level quality control programs

Skilled in process and workflow management

Adept at organizational agility and change management

Extensive experience and training in budgeting, cost controls, payroll, and cash handling procedures

Experience with multiple remodels, new construction, and equipment purchase

Maintain composure and positive attitude when problem solving

Excellent communication skills both oral and written

WORK EXPERIENCE

Fargo Housing Authority-Property Manager/Case Management

Fargo, ND August 2022-Seotember 2023

Case management of tenets for low income and voucher housing programs

Property Management for a 100 unit complex, customer service, billing and computer services.

Concordia College—Associate Director of Dining Services

Moorhead, MN February 2018 – April 2022

Managed all human resource activities for the department including hiring, on-boarding, progressive discipline, scheduling, evaluations, and separations when necessary

Responsible for all retail operations within the department including a c-store, coffee shop, fast casual restaurant, and concessions including scheduling, budgets, and maintaining high standards in all areas

Oversaw the Student Manager program

Member of the campus Benefits Committee

Highly involved in the all-you-care-to -eat facility

Colorado State University— General Manager

Fort Collins, CO 2002 – February 2018

Involved in all aspects of running a high volume, multi-venue operation that served up to 5,000 meals per day which also has a retail outlet, coffee shop, and catering with yearly total revenue of over $12,000,000 and supervised up to 50 full-time employees and 225 part-time employees.

Built relationships with multiple outside vendors and suppliers to ensure competitive pricing, prompt delivery and service, quality products, training and scheduled follow-up training, and sampling.

Helped to implement and supervise a variety of programs involving sustainability, and others such as “Eat Well” which provides students and other customers with tips to build a healthier meal.

Responsible for the planning and implementation of menus, special events, and developing relationships with customers through committees and through daily contact to affect change.

Involved in summer conference coordination and assumed the role of liaison between Residential Dining, summer catering and CSU summer conference groups.

REFERENCES: Available upon request

Contact this candidate