Qa Engineer Quality Assurance
Resume:
Lee Bassom
*** ****** ****** ****, ************ TX 78660
***.******@*****.***
SUMMARY
Over 25 years’ experience in software quality assurance and testing in a wide variety of environments both commercial and military. Testing functionality, compatibility, reliability, usability, installation, security and related test methodologies. Both black box and white box testing of client-server, network and database projects on Windows and Unix operating systems. Leadership roles in creation and execution of QA and testing processes, test strategies and plans, customer requirements, development and bug documentation and regression.
EXPERIENCE
Interactions 31 Hayward Street Suite E, Franklin, MA 02038, 866-***-****
June 2015 –
November 2024 Senior QA Engineer
Developed test plans, cases and scripts based on customer requirement documents.
Certified software releases through the application of functional, regression and performance tests.
Analyzed test results to ensure expected behavior or to diagnose unexpected behavior.
Documented all results, investigation and any associated problem tickets.
Communicated with the QA manager, developers and the customer to ensure the final system delivered the expected functionality.
Assisted with product support/customer service to analyze and verify any software defects to determine cause and resolution.
Interactions 31 Hayward Street Suite E, Franklin, MA 02038, 866-***-****
April 2013 –
June 2015 Intent Analyst
Perform real-time data entry by listening to customer voice clips and capturing the appropriate concept or data, and enter the information into innovative system.
Contract @ GE Energy 3814 Janet Way Ste 1, Austin, TX 78728
March 2012 –
November 2012 Test Technician
Developed test plans, cases and scripts based on customer requirement documents using QAComplete and Microsoft Team Server.
Certified software releases through the application of functional, regression and performance tests.
Analyzed test results to ensure expected behavior or to diagnose unexpected behavior.
Documented all results, investigation and any associated problem tickets in QAComplete and Microsoft Team Server.
Communicated with the QA manager, developers and the customer to ensure the final system delivered the expected functionality.
Assisted with product support/customer service to analyze and verify any software defects to determine cause and resolution.
Configured and installed hardware and software, both production systems and simulators, for the systems under test.
Dell Inc One Dell Way, Round Rock, TX 78682
September 2010 –
May 2011 Call Director
Assessed the appropriate technical group to transfer customers to using computer tools, internal to Dell, (i.e. call director tool, enterprise portal, and system information tool).
Trained and observed new hires on the correct and proper way to route a customer using the tools and resources provided.
BAE Systems Victory Point, Lyon Way, Frimley, Camberley, Surrey GU17 6EX, United Kingdom
June 1988 –
June 2007 Senior QA Engineer
Project: Bowman Command Management Systems for the UK MoD.
Developed test plans, cases and scripts based on customer requirement documents using Rational Rose’s DOORS system.
Certified software releases through the application of functional, regression and performance tests.
Analyzed test results to ensure expected behavior or to diagnose unexpected behavior.
Documented all results, investigation and any associated problem tickets in Microsoft Word and Access.
Communicated with the QA manager, developers and the customer to ensure the final system delivered the expected functionality.
Assisted with product support/customer service to analyze and verify any software defects to determine cause and resolution.
Project: Tornado Air Defense Variant Operational Flight Program for the UK RAF.
Developed and tested data models in the FORTRAN programming language to create input data and to simulate expected outputs for test harnesses built around a combination of actual military hardware, commercial hardware and software components.
Developed test plans, cases and scripts based on customer requirement documents for both manual and automated testing.
Documented all results, investigation and any associated problem tickets in Microsoft Word and Access.
Communicated with the QA manager, developers and the customer to ensure the final system delivered the expected functionality.
Assisted with product support/customer service to analyze and verify any software defects to determine cause and resolution.
Project: ADCIS (Air Defense Command Information System) for the UK MoD.
Developed test plans, cases and scripts based on customer requirements.
Developed client-server based simulation scenarios for the setup and deployment of air defense assets using a classroom based training facility.
Developed various deployment plans for use with a combination of military target hardware and commercial simulation systems.
Configured and installed hardware and software for the above referenced systems military and commercial systems.
Project: BATES (Battlefield Artillery Target Engagement System) for the UK MoD.
Developed test plans, cases and scripts based on customer requirements.
Developed various deployment plans for use with a combination of military target hardware and commercial simulation systems.
Use of military encryption technologies.
Project: STRATEX (Emergency services communications system)
Developed test plans, cases and scripts based on customer requirements.
Project: TELEVIEW
Designed, developed and tested new functionality and modifications to existing features programmed using PASCAL for the TELEVIEW system located in Singapore requiring the use of DEC Vaxstation and DEC Alpha remote services.
EDUCATION
May 1992 Associates Degree in Software Engineering
Farnborough College of Technology Farnborough, Hampshire, UK
May 1990 Associates Degree in Computer Studies
Farnborough College of Technology Farnborough, Hampshire, UK
SKILLS
Manual Testing
Blackbox and Whitebox testing
Programming Languages: Somewhat rusty knowledge of Visual Basic, FORTRAN, PASCAL and Java.
Operating Systems and Software
Other: Windows and Mac, FTP, Network, VPN, SQL.
Certifications
Professional References
Harsha Navaratna, Director of QA, Interactions, **********@*****.***
Leisa Howard-Baker, Senior Project Manager, Interactions, ********@*****.***
Matthew Dahl, Sr. Application Developer, Interactions, *********@*****.***
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