Customer Service Care Coordinator

GARNET WRAY

Denver, CO ************@*****.*** 720-***-****

OBJECTIVE

Dedicated and motivated administrative professional seeking long-term employment. Offers exceptional customer service skills, strong work ethic, professional demeanor, and initiative. EXPERIENCE

Care Coordinator / Health Educator

Stride Community Health Center - Aurora, CO May 2017 - Aug 2023

- Assessed patient needs and provided coaching/support to manage care and improve social determinants of health.

- Delivered preventive health education and built strong patient relationships.

- Acted as a liaison connecting patients with internal and external resources. Office Manager / Billing Specialist

Mile High Medical Supply - Denver, CO Aug 2014 - Present (On Call, Part-Time)

- Prepared and submitted Medicaid/Medicare claims; ensured accurate coding for services and diagnoses.

- Maintained up-to-date patient records and handled billing and invoicing.

- Managed referrals and pre-authorizations.

Birth Registrar

University of Colorado Hospital - Denver, CO Sep 2003 - Jul 2014

- Created birth certificates following legal/state standards; abstracted medical data from records.

- Ensured compliance with JCAHO and other regulatory bodies.

- Delivered excellent internal and external customer service. EDUCATION

Mansfield Business School

SKILLS

Microsoft Office Suite Data Entry Epic Medical System Billing Systems Adobe 10-Key MS Outlook PowerPoint Telecommunication Strong Work Ethic Registration Processes

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