Customer Service Call Center
Resume:
KENDAL YAWN
Call Center Customer Service Representative
************@*****.***
I have over 25 years of experience as a customer service call center representative and receptionist, I am a highly skilled and meticulous representative with a superb customer satisfaction record and a successful multitasker able to address multiple company tasks with the highest degree of professionalism and accuracy. Administrative Assistant 02/2025 Present
The Grand Enterprises
7502 Monarch Mills Way - Columbia, MD 21075
.
. Prepare contracts and or documents, filing, data entry, copy, and scanning.
. Handle inbound and outbound calls while assisting individual agents.
. Phone operator.
. Coordinate with managers for any office events.
. Manage expired and or canceled transactions on a paperless platform.
. Process outgoing shipments or mailings.
Call Center Customer Service Representative
Automated Health Systems
Department of Human Resources
6514 Meadowridge Rd- Elkridge MD 21075
09/2024 -02/2025
. Handled inbound and outbound calls regarding government benefits.
.Consulted with clients on each case what was needed and by what date.
. Performed data entry while gathering information.
. Explained and helped clients understand their case statuses. Call Center Customer Service Representative/ Scheduler Maryland Endocrine
10710 Charter Drive- Columbia MD 21046
06/2023 -09/2024
. Scheduled patients for endocrinologist appointments, handled cancelations, as well as necessary reschedules.
. Responsible for the refills, lab slips, and Insurance verifications.
. Conducted health screenings to identify health issues.
. Performed data entry while gathering information. Document Specialist(Randstad Temp Agency)
Iron Mountain
7605 Dorsey Run RD - Jessup, Maryland 20794
. Sorted and prepared hard copy records for scanning and digital data entry.
.Completed internal documentation and tracking.
01/2023 -06/2023
Call Center Customer Service Agent
Dynamics & Associates, Inc (Randstad Temp Agency)
East Redwood St 600
Baltimore, Maryland 21202
05/2022 -01/2023
. Handled a high volume of inbound and outbound calls efficiently.
. Performed data entry while gathering information.
. Consulted with different doctors about how they run their practices. Call Center Customer Service Agent
United Healthcare Group (Pharmacy Department)
Elkridge, Maryland 21075
06/2019 -05/2022
. Handled a high volume of inbound and outbound calls regarding pharmacy matters for the elderly.
. Verification and renewal of insurance. Also responsible for providing guidance with insurance matters and or needs.
. Performed data entry while gathering information. Front Desk Receptionist
Magellan Health Services
6950 Columbia Gateway Drive
Columbia, Maryland 21046
02/2017 -06/2019.
. Helped guide and educate customers about the fundamentals and benefits of consumer-driven healthcare.
. Responded to customer service inquiries, and issues.
. Researched complex issues across multiple databases and worked with support resources to resolve customer issues.
.
Branch Receptionist
Long and Foster Real Estate
Baltimore National Pike
04/2015 - 02/2017
. Prepared contracts and documents for individual agents.
. Scheduled appointments, managed calls, and directed visitors to appropriate personnel, ensuring smooth office operations.
. Processed and distributed incoming and outgoing mail, packages, deliveries, and faxes
. Answered inquiries in person over the phone and via email.
. Ensured information accuracy and that all supporting documentation was provided.
. Ordered and distributed office supplies within fixed office budget parameters.
. Facilitated the purchase and transfer of ownership by liaising between property owners and prospective buyers.
.Worked closely with clients to facilitate the appropriate loans, inspections, and credit reports, and negotiated purchase contracts and lease agreements to establish the maximum value for the client.
APG INC
10632 Little Patuxent Parkway
Columbia, Maryland 21044
12/2013 -04/2015
. Handled a high volume of inbound and outbound calls regarding tax credits.
. Performed data entry while gathering updated information. Mail Room Clerk/ Dealership Receptionist
Antwerpen Toyota/Nissan
Clarksville Maryland 21029
06/2011 -12/2013
. Cashier.
. Phone operator.
. filing, faxing, scanning.
. Data entry
. Electronic record keeping.
. Tags and titles.
Certified Nursing Assistant (CNA)
Lorien Nursing and Rehabilitation Center
6440 Cedar Lane
Columbia, Maryland 21045
05/1999 -09/2010
. Assisted each resident to maintain the highest level of performance and independence while also with personal care and daily living activities.
. Observed residents and reported any changes in physical and emotional conditions such as changes in attitude, reaction, appetite, and everyday health and well-being.
. Assisted with daily hygiene routine which included shampooing of the hair,showering fingernail and foot care, outside appointments, and medication administration.
.Performed vitals each day and reported.
Education
High School Diploma
Howard High School - Ellicott City MD
08/1989 -05/1992
Skills
Customer Service
Customer Care
Call Center
Certified Nursing Assistant
Microsoft Office (Word / Excel / Power/Point)
Document Control
Clinical Documentation
Medical Terminology
Medical Scheduling
Certifications / Licenses
CNA 1999 - 2010
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