Customer Service Technical Support

Sherri Hume

706-***-**** *************@*****.*** Hartwell GA

SUMMARY

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

SKILLS

Scheduling

Account updating

Complaint resolution

Technical support

High-energy attitude

Service upselling

Email management

Call center procedures

Adaptive team player

Conflict resolution

EXPERIENCE

Customer Service Representative, Datalot, September 2022-Current Hartwell, Georgia

Developed strong customer relationships to encourage repeat business. Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Used approved scripts to de-escalate angry customers during telephone interactions. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Customer Service Manager/Small Business Co Owner, The Penny Saver, March 2005-May 2015 Hartwell, GA

Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.

Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.

Maintained accurate records of customers' interactions with the company in order to provide better future services.

Resolved customer inquiries and complaints requiring management-level escalation. Sales Manager/Small Business Co-Owner, The penny Saver, February 1998-March 2005 Hartwell, Georgia

Developed and implemented sales strategies to increase market share. Maintained accurate records of all transactions between customers and company representatives.

Implemented process changes to streamline sales department workflow. Established relationships with key clients, while maintaining existing customer base. Provided technical support for customers when needed, answering questions about product features and capabilities.

EDUCATION AND TRAINING

High School Diploma

Hart County High School

Contact this candidate