Project Manager Management
Resume:
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*.*******@*******.***
Danny Raffoul
Profile
Strategic and detail-oriented Project Manager with outstanding organizational, time management, planning, and problem-solving skills. Skilled at scheduling tasks, monitoring project progress, preparing cost estimates, and allocating project resources to team members. A fast and eager learner, who is detail-oriented and can easily adapt to changing project requirements to quickly meet business goals. Met all project deadlines within a 2-year span and successfully closed out 100+ projects.
Key Strengths
•Excellent communication and ability to build & nurture relationships with stakeholders
•Proven performance in working in teams and achieving results
•Ability to work from own initiative and within a team environment
•Solid communications skills (verbal, active listening, written, meeting management, presentation)
•Strong negotiation skills and technique
•Experience in managing multi-disciplinary projects in complex environments
•Self-motivated and driven to achieve professional success
•Ability to manage workload and time according to set deadlines
•Ability to analyze, understand, evaluate, and interpret data
•Results oriented and with the ability to challenge the status quo
•Ability to manage competing priorities and make judgements in complex situations
•Experience working with Salesforce and Financial Force
Education
Master’s in Applied Communications Fall 2019
• Cleveland State University
Bachelor of Science: Business Management Spring 2013
• Lebanese American University
Experience
Project Manager at MRI Software, Ohio
November 2023 – August 2024
•Managed project initiation, project charter, project plans, and coordinated schedules and resources within the application, OpenAir.
•Led end to end management for different scopes such as software version upgrades, consulting, and cloud migration initiatives, successfully migrating clients to cloud based solutions.
•Managed budgets ranging from $5,000 to $500,00
Project Manager at Hyland Software, Ohio
July 2020 – April 2023
•Managed project initiation, project charter, project plans, and coordinated schedules and resources within Financial Force
•Managed different types of projects and scopes such as OnDemand, Upgrades and general consulting projects.
•Ensured projects were delivered on time, on budget, safely and to the required quality and contractual requirements
•Managed budgets ranging from $5,000 to $500,000
•Managed scope, risks and opportunities and maximized project outcomes
•Detailed planning and scheduling of resources and team members
•Financial management, forecasting and accurate reporting of project performance
•Ensured customer satisfaction and stakeholder management by building and maintaining strong relationships at all levels
•Successfully managed Agile teams such as Cloud/Networking Teams, Infrastructure Analysts, Database Engineers, Product Owners, Solution Consultants, and Integration Architects, in a results-driven environment
•Provided leadership and guidance for the integration and delivery of services
•Allocated project resources for efficient execution of project deliverables
•Liaised with stakeholders to resolve information or project requests
•Actively resolved conflicts and acted as first level of escalation.
Support Specialist at Cleveland Metropolitan School District, Ohio
February 2015 – March 2020
•Managed and supported central office student information systems and data which contained personnel, facilities, and business for the purpose of keeping systems current, operational, and efficient.
•Maintained the usability of all SIS by planning district controls and assisted the administrations in each building.
•Collaborated with a variety of internal and external parties like district personnel, programmers, analysts, database administrators and end users, for the purpose of providing and/or receiving information and ensuring project success.
•Provided technical leadership and training to staff for the purpose of developing skills for district staff and administrators.
•Supported and troubleshot Student Information System for the purpose of managing large amounts of information in an efficient and accurate manner.
•Assisted with the set-up, collection, and processing of student assessment data and accounts for the purpose of providing an efficient system and communicating up to date information.
•Responded to inquiries from a variety of sources like staff, administrators, school site personnel, outside vendors and service providers, for the purpose of providing technical assistance, advice, and support.
•Created user documentation & video tutorials for processes utilized by school personnel needed daily.
•Experience with state reporting (EMIS)
Plant Operations Supervisor at Philadelphia Private School, Dubai, UAE
August 2013 – July 2015
•Experience in recruiting environment
•Developed a performance management system
•Collaborated and lead regular meetings with director and principals
•Established effective business and interview negotiations
•Collected and analyzed campus data for purchasing and budgeting purposes
•Created schedules for non-educational staff members
•Managed and maintained building inventory and cost control for materials used internally and externally
•Organized project development for campus infrastructure
Computer Skills
Windows, Word, Excel, and PowerPoint
Languages
Native English and Arabic speaker
References
Available upon request
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