Customer Service Patient Care
Resume:
BRIDGETT SHIRLEY
Remote Healthcare Representative
**** ******* ***** **, *** 24, Dublin, GA 31021 478-***-**** ***************@*******.***
Dedicated and compassionate healthcare professional with over a decade of combined academic and hands-on experience in patient care, behavioral health, telehealth, and healthcare administration. Demonstrated expertise in EHR systems (Athena, Salesforce, Genesys, Five9), patient coordination, and HIPAA-compliant documentation. Skilled in de-escalation, crisis response, CPR, and behavioral analysis. Proven ability to thrive in remote roles, deliver top-tier customer service, and collaborate with medical providers to enhance patient outcomes. Committed to excellence in care and continuous improvement in healthcare operations.
EDUCATION
Bachelors in Healthcare Management March 2025
Georgia Military College, Milledgeville, United States
Coursework in Healthcare 2017–2018
Oconee Fall Line Technical College, Sandersville, United States
Science Coursework (Microbiology) 2014–2017
Middle Georgia State University, Macon, United States
KEY SKILLS
Patient care coordination
Blood draw
Telehealth services
EHR systems (Athena)
CPR and emergency response
Appointment scheduling
Medical Terminology
Documentation
Insurance verification
Customer service
HIPAA compliance
Behavioral analysis
Patient documentation
Provider collaboration
Microsoft Office proficiency
Call management
Triage skills
Patient outcome improvement
Key Performance Indicators
Salesforce
Maintain quality of patient records
Registered behavior therapy training
Proficient in AI
Experience in Marketing
WORK EXPERIENCE
Specialist Management Solutions/SCA Health 2024
Senior Patient Care Advocate
Manage United Healthcare members, scheduling surgery and radiology appointments.
Conduct conference calls, NPS, cold calls, and survey questions using Salesforce and Microsoft Teams.
Provide exceptional customer service and administrative support.
Collaborate with other team members to improve presentations to clients.
Community Health Systems 2023–2024
Remote Patient Coordinator
Managed 100+ calls daily, adhered to KPI’s, handled insurance verification, managed triage, submitted referrals, assisted with medication refills requests.
Scheduled appointments and maintained excellent customer service with Athena EHR.
Received consistent feedback and provided it as well.
Advanced Health and Rehab of Twiggs 2021–2022
Patient Care Coordinator
Collected and documented patient information, including goals and interventions.
Collaborated with providers and families regarding treatment and hospice care.
Scheduled appointments and assisted with behavior analysis.
Met with PCPs to discuss and review treatment plans.
Utilized medical terminology and demonstrated proficiency in Microsoft Office, Google Suite, and Windows.
Residence hall manager
Assess and document vital signs and urinary output
Medical Specialty Services 2019–2021
Travel Patient Assistant
Conducted telehealth appointments and documented patient outcomes.
Assisted with preventative care and treatment plans.
Performed mental health evaluations and responded to overdoses.
Provided de-escalation techniques and documented behaviors.
Administered CPR and assisted with medical procedures.
Lab procedures including blood draws and centrifugation.
Prison healthcare assistant.
Fairview Park Hospital 2018–2019
Emergency Room Technician
Provided healthcare services while adhering to HIPAA regulations.
Conducted telephone calls to patients and documented communications.
Educated patients and provided excellent customer service.
Used medical terminology and EHR to document and manage patient information.
Responded efficiently to overdose emergencies and work codes in an emergency room setting.
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