On-Site Technical Support

KIERAN MARTIN O'SULLIVAN

Valley Stream New York 516-***-**** ********@*****.***

Skills

Network installation

RF Optimization

Equipment configuration

Fiber and Wireless Technologies

Troubleshooting

Site Surveys

Compliance & Safety

Technical Documentation

Experience

Field Telecom Engineer 10/2024 to Current

Biz Tech Fusion Contractor

Installed, configured, and maintained telecommunications equipment, improving network uptime by 30%.

Conducted site surveys and network assessments, leading to a 20% faster deployment of telecom solutions.

Diagnosed and resolved network issues, reducing downtime by 25%, and enhancing service reliability.

Managed the installation of fiber optic and copper cabling, supporting over 500 users across multiple locations.

NEC/UCASS On-site Engineer 03/2022 to 04/2024

VCP Telecom Contractor

Diagnosed and resolved 95% of technical issues within 24 hours, minimizing downtime, and improving system reliability.

Conducted system upgrades and patches, reducing security vulnerabilities by 30%, and enhancing overall network performance.

Provided technical training and support to over 50 end-users, improving adoption rates, and reducing service requests by 40%.

Managed VoIP infrastructure, optimizing call routing, and reducing dropped calls by 25%.

Developed and implemented troubleshooting procedures that improved issue resolution time by 35%.

NEC On-site Senior Engineer 06/2020 to 02/2022

James J. Peters VAMC

Managed and maintained NEC communication systems, ensuring 99% uptime for critical hospital operations, including emergency response and patient care coordination.

Led troubleshooting and repair efforts for VoIP and PBX systems, reducing service downtime by 30% and enhancing communication reliability across departments.

Conducted system upgrades, firmware updates, and security patches, strengthening network resilience and reducing cybersecurity vulnerabilities by 40%.

Provided hands-on technical support to over 500 end-users, resolving 95% of reported issues on first contact and improving overall user satisfaction.

Telecom Technician 03/2020 to 06/2020

Bazon - Cox & Associates

Engineered, installed, and maintained high-performance telecommunications networks, ensuring 99.9% system uptime for mission-critical operations.

Diagnosed and eliminated network failures, executing advanced troubleshooting to cut downtime by 40%, and enhance system stability.

Designed and implemented fiber optic and copper cable infrastructures, completing projects 20% ahead of schedule, while adhering to industry standards.

Optimized telecom hardware and software configurations, increasing signal strength by 25%, and improving call clarity across multiple locations.

Advanced Service Technician 04/2019 to 03/2020

Global Telecom Supply

Diagnosed and repaired telecom hardware and network systems, completing over 150 service calls monthly, with a 95% resolution rate.

Installed and configured enterprise-level VoIP systems, reducing downtime by 30% through optimized setup procedures.

Conducted system performance tests and troubleshooting, cutting client-reported issues by 40% through proactive maintenance.

Managed inventory and procurement for replacement parts, lowering equipment costs by 20% through strategic vendor negotiations.

Onsite Lead Technician 11/2017 to 04/2019

Prosphere - Tek Inc.

Supervised a team of technicians, overseeing the deployment, maintenance, and troubleshooting of IT systems for over 500 end users across multiple locations, ensuring seamless operations and minimizing service disruptions.

Installed, configured, and repaired networking hardware, servers, and workstations, reducing system downtime by 30%, and improving overall network efficiency.

Conducted preventative maintenance, system updates, and patch management, leading to a 25% increase in system reliability, and reducing critical failures.

Provided comprehensive technical support and training to employees, achieving a 90% first-call resolution rate, and improving user productivity.

Onsite Lead Technician 07/2016 to 10/2017

Skycom Communications

Supervised 15+ technicians to ensure timely installation, maintenance, and troubleshooting of communication systems.

Conducted over 250 site assessments annually to evaluate system performance and recommend improvements.

Installed and configured fiber optic and copper cabling across commercial and residential sites, reducing downtime by 30%.

Diagnosed and repaired network issues, restoring functionality within an average of 2 hours per case.

Installation/Sales 04/2014 to 02/2016

RF Technologies

Developed customized RF solutions for clients, optimizing performance and reducing interference issues by 50%.

Provided post-installation support, resolving 90% of service requests within 24 hours.

Analyzed market trends and competitor offerings, contributing to a 15% increase in sales strategy effectiveness.

Maintained compliance with industry regulations, ensuring 100% adherence to safety and operational standards.

Telecom Manager 04/2012 to 04/2014

Doshi Diagnostic Imaging Services

Managed and optimized telecommunications infrastructure, supporting operations across 15 locations, improving system efficiency by 30%.

Led the implementation of three new communication systems, reducing downtime by 25%, and enhancing call routing efficiency.

Negotiated vendor contracts, achieving a 20% reduction in telecom costs, while maintaining service quality.

Oversaw network security measures, preventing 10 potential security breaches, and ensuring compliance with industry regulations.

Owner 05/2006 to 04/2012

Preferred Telecom & Security

Managed daily operations, overseeing sales, installation, and maintenance of telecom and security systems, leading to a 25% increase in revenue over two years.

Supervised a team of 10 technicians and administrative staff, improving service response times by 30% through optimized scheduling and resource allocation.

Developed and executed strategic growth plans, expanding the client base by 40% and securing contracts with 15 new businesses.

Implemented cost-saving measures, reducing operational expenses by 15% without compromising service quality.

Project Manager 09/2002 to 05/2006

Syncom Networks Inc.

Led multiple IT infrastructure projects, delivering 95% of them on time and within budget by optimizing workflows and resource allocation.

Managed cross-functional teams of up to 15 members, improving project efficiency by 30% through streamlined communication and task delegation.

Reduced project delivery timelines by 20% by implementing Agile methodologies, and automating key reporting processes.

Oversaw budgets exceeding $2 million, cutting costs by 15% through strategic vendor negotiations, and risk mitigation strategies.

Onsite Lead Technician 03/2001 to 08/2002

Exp@nets Communications

Installed, configured, and maintained telecommunications systems, improving system uptime by 30%.

Diagnosed and resolved network issues, reducing downtime by 25% through proactive troubleshooting.

Led a team of five technicians, ensuring timely completion of projects, and improving team efficiency by 20%.

Conducted site surveys and equipment inspections, identifying and addressing potential failures before escalation.

I.T. Intern 01/2001 to 03/2001

National Football League

Assisted in troubleshooting and resolving over 50 technical support tickets weekly, improving system efficiency.

Configured and maintained 25+ workstations for staff, ensuring seamless operations during game days.

Conducted network performance analysis, reducing downtime by 30% through proactive monitoring.

Supported software and hardware installations for 100+ employees, enhancing productivity.

Remote Engineer 09/1997 to 01/2001

GTE Communications

Managed network infrastructure, supporting 500+ clients to ensure 99.9% uptime, and seamless connectivity.

Diagnosed and resolved network outages, reducing downtime by 30% through proactive monitoring and maintenance.

Configured and optimized routers, switches, and firewalls, enhancing system security and performance.

Led troubleshooting efforts for VoIP systems, improving call quality, and reducing dropped calls by 25%.

Customer Service Technician 06/1995 to 08/1997

NEC/BCS East Communications

Installed, configured, and maintained telecommunications equipment, supporting over 500 clients to ensure seamless communication.

Diagnosed and resolved 90% of technical issues on first contact, reducing downtime, and increasing customer satisfaction.

Performed system upgrades and preventative maintenance, extending equipment lifespan by 30%, and minimizing service disruptions.

Provided technical support and troubleshooting for voice and data systems, reducing escalations by 80% through efficient problem-solving.

Field Technician 06/1990 to 06/1995

Syncom Networks Inc.

Performed troubleshooting and repairs on telecommunications equipment, resolving 95% of issues on the first visit.

Installed and terminated fiber optic and copper cabling, enhancing network performance and reliability.

Tested and calibrated network hardware, ensuring compliance with industry standards, and reducing failure rates by 20%.

Provided technical support and training to end users, improving operational efficiency by 20%.

Education

College Attended, No Degree Attained: Telecommunications 05/1991

NY Technology

College Attended, No Degree Attained: Engineering 05/1985

Farmingdale University

College Attended, No Degree Attained: Business Administration 05/1983

Nassau Community College

Hands On experience and Certifications

Avaya Partner

Partner RLS 6.0 Voicemail

Avaya Legend

Avaya Definity

Avaya IP office

Avaya Arura

NEC 2400

NEC 2000

NEC Elite 98

NEC AD64 Voicemail

NEC 9300

NEC 8500

NEC UM4730 Voicemail

NEC ACD Call Worx

NEC GNAV PRO

NEC 9500

NEC 9500 Virtual

Spectra-Link Phones

NEC UM8700 Voicemail

UCASS-CISCO

CISCO CM

CISCO VOICEMAIL

Nortel Option 11-81C

Meridian Mail

Nor star

CS1000

Call Pilot Voicemail

Panasonic TD50,100,200

Panasonic TDE 100,200

Panasonic Voicemail 4 port.

References

Oscar Mei, 917-***-****, *****.***@**.***, My IT Supervisor at Bronx VA

Gary Guagliardi, 484-***-****, *****@**************.***, My friend and colleague 30 years

Michael Cammarata, 631-***-****, ****.****@*****.***, My colleague to.

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