Customer Support Representative

Nicole Britt

**** ***** ***** **** ** Crawfordsville, IN 47933 765-***-**** ********.**@*****.*** PROFESSIONAL PROFILE

Well-rounded professional backed by valuable leadership and healthcare experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

High Academic Honors Recognition / Dean's List / Member of Alpha Beta Kappa Honor Society.

Lead by example and set high standards for performance.

Prioritize and manage workload to meet deadlines.

Effectively apply critical thinking to solve unanticipated issues.

Pay close attention to detail for accurate and compliant documentation.

Professional Software – Google Drive.

Communication Platforms – Zoom, Skype, MS Teams.

Microsoft Office Applications – MS Word, MS PowerPoint, MS Outlook Type 25 WPM. KEY QUALIFICATIONS

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Managed Care (HMO PPO and POS) Workers Compensation Electronic Health Records (EHR) Electronic Medical Records (EMR) Medical Office Procedures Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2024 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate WORK EXPERIENCE

Full Time Homemaker – Crawfordsville, IN 06/2017 – Present Homemaker

Ensure household duties are completed in a timely manner and manage household budget.

Coordinate medical care, meals, and social activities.

Remain deadline-oriented and reliable while adjusting priorities and managing time wisely. Private Duty Care – Crawfordsville, IN 01/2017 – 06/2023 Home Health Aide

Provided companionship, delivered personalized care, and helped clients manage bills and payments.

Took vital signs, administered and monitored medication, and transported clients to doctor appointments and errands.

Scheduled doctor appointments, assisted with activities of daily living, kept household clean and organized, and prepared and served meals.

Documented patient activities and condition and promoted an environment of care.

Respected and safeguarded client privacy.

RR Donnelley Lakeside Press – Crawfordsville, IN 10/2007 – 01/2016 Team Lead / Pressroom Utility / Package Handler

Promoted to Team Lead in 2009 and then promoted to Pressroom Utility in 2014.

Supervised 8-15 team members, trained new hires, and worked effectively in a deadline-driven environment.

Loaded materials and products onto package processing equipment.

Paid close attention to detail to ensure compliance to standards of packaged products.

Documented product, packaging, and order information on specified forms and records. Nicole Britt, Cont.

VOLUNTEER EXPERIENCE

Freedom Baptist Church – Crawfordsville, IN 2009 – Present Volunteer

Assist with youth group and go to field trips and outings.

Maintain positive attitude and act with respect while performing duties. American Red Cross – Crawfordsville, IN 2016 – 2016 Volunteer

Assisted the community with clean-up after a tornado.

Shared knowledge of appropriate resources with community members.

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