Program Manager Project Management

Profile Summary

Influential and results-driven Project and Program Manager, with a proven track record of success leading complex projects from inception to completion. Recognized as a unifying and highly adaptable leader, with a strong foundation of project management credentials and business skill well suited to managing teams and requirements. Effective in driving improvement to people, process and technology to bring new momentum to project delivery. Equipped with the skills, knowledge and expertise necessary to ensure a comprehensive program is delivered in a timely, cost-optimal and well-aligned manner.

Core Skills and Competencies

Program Management

Project Management

Cross-Functional Collaboration

Strategic Decision Making

SDLC & Agile

Communication & Consensus-Building

Agile & Waterfall Methodologies

Requirements Management

Lean Continuous Improvement

Project Integrations

Change Management

Project Implementation

IT Service Management

Test Planning & QA

Data Analysis

Areas of Proven Performance

Project & Program Management: Retain 15+ years of proven expertise leading the software development life-cycle for internal and external clients in multimillion-dollar corporations and technology start-ups. As a certified PMP, excel in driving comprehensive programs under Agile and Waterfall methodologies.

Strategic Planning & Roadmap Development: Interpret client requirements to develop an effective project charter which ensures the timely, cost-optimal and client-aligned completion of project deliverables. Execute on the development and update of project plans, schedule and estimates.

Team Building & Leadership: Acquire, onboard and manage cross-functional personnel involved in project delivery, with authority over defining the size and composition of the team. Often hold a leadership role over Agile elements of the project life-cycle, while staying connected to the team from inception to completion.

Project Execution: Carry out project plans in a manner which achieves ambitious milestones while adapting to change requests. Monitor and control project delivery to identify and mitigate risk, establish forecasts, manage cost and ultimately deliver on the final project successfully.

Budget Management: Exercise sound judgment in the allocation and monitoring of budgetary resources in project delivery. Maintain a continuous pulse on the financial condition of the project through team-wide communication, and consistently deliver on projects at or under budget.

Requirements Management: Excel after 10+ years as a Lead Business Analyst, in the acquisition, documentation and management of business and technical requirements, workflow diagrams, use case specifications and business rule repositories.

Testing & Quality Control: Develop test plans and pre-UAT testing to mitigate and resolve technical or requirements-related issues which could compromise the product.

Projects Managed: Software development, Web development, Mobile App development, Network configuration, Software Implementation and Database Management.

Lean Continuous Improvement: Exercise skills and knowledge reflective of a Lean Six Sigma Black Belt to discover and capitalize on opportunities to optimize cost, efficiency, quality, and workflow.

Professional Experience

Technical Program Manager (TPM)

ADP – Atlanta, GA Nov 2021 - Present

Responsible for leading the planning, execution, and delivery of complex technical projects within organization. Work closely with cross-functional teams, including engineering, product management, design, and other stakeholders, to ensure that projects are completed on time, within scope, and to the highest quality standards.

Develop and maintain comprehensive project plans, including schedules, budgets, resource allocation, and risk management strategies.

Coordinate and facilitate communication between cross-functional teams to ensure alignment on project goals, priorities, and timelines.

Identify and track key project milestones, dependencies, and risks, and proactively address issues that may impact project delivery.

Drive the execution of projects by providing clear direction, removing obstacles, and fostering collaboration among team members.

Drive the execution of projects by providing clear direction, removing obstacles, and fostering collaboration among team members.

Monitor project progress and performance metrics, and provide regular updates to stakeholders on project status, risks, and mitigation plans.

Lead post-project reviews to identify lessons learned and best practices for future projects.

Contribute to the continuous improvement of project management processes and tools within the organization.

Senior Project Manager/Program Manager Jun 2019 – July 2020

Kendall Supply – Atlanta, GA

Provide day to day solutions and served as centralized contact person for customers, vendors, and internal teams ensuring projects completed within budget and targeted schedules. Managed implementations of different projects including net new launches, conversions with customer data, core conversions etc.

Facilitate joint application development and testing activities that involve upstream and/or downstream parties and have cross-functional dependencies.

Direct and oversee completion of enterprise integration projects, providing technical and analytical guidance to program and project teams.

Develop scop statements and manage scope, including schedules, resources and work plans.

Review and escalate technical development related issues and risks that impact overall project execution and success.

Prioritize tech ops resources for project-dependent work.

Report status of projects to senior leadership

Prioritize tech ops resources for project-dependent work.

Report status of projects to senior leadership

Senior Project Manager Sep 2016 – June 2019

Sensus – Atlanta, GA

For this specialized software vendor catering to the utilities sector, managed software integration and onboarding projects to support clients in their adoption of Sensus Analytics and Flexnet proprietary software.

Open to Buy ($350K, team of 35): Spearheaded a project to increase corporations’ open to buy (an inventory management metric). Held responsibility over defining acceptance criteria, organization of interdepartmental activity and production of test scenarios. Successfully delivered on project goals, with corporations gaining the ability to increase their open to buy limits.

Create roadmaps, specifications, and reports to implement a centralized identity management solution for network connected devices.

Create clear use case scenarios, stakeholder documentation and policy validation for the multi-factor authentication (MFA) enforcement and secret storage.

Research each problem space to craft clear requirements delivering on the business expectations as well as continually improve our solutions allowing engineers to easily build, execute and test.

Execute comprehensive plans by working across groups to prioritize deliverables, manage risks, react quickly to challenges, report regular status, evaluate deliverable completion, define quality success criteria, and iterate on solution development.

Lead Business Analyst / Project Manager (Contract) Oct 2014 – Sep 2016

Delta Air Lines (via Hollstadt) – Atlanta, GA

Delivered on numerous projects for the Cargo team of this international airline, under a total program focused on a technology transition from hand-held devices to a tablet-based network for air and ground crews.

Managed the implementation of new ERP system (NetSuite,) and upgrading others (Microsoft Dynamics 365, Xero ) as needed.

Balanced responsibilities across requirements management, QA testing and program management to meet milestones for conversion from a legacy system to the new network, with success in setting and driving project roadmaps from inception onward.

Assess project risks and potential organization/project implications, recommend risk mitigations, and establish contingency plans.

Manage work and inputs from multiple stake holders, interfacing and communicating regularly to identify in changes in business requirements.

Lead Business Analyst / Project Manager (Contract) Dec 2005 – Oct 2014

American Express (via TCS and Syntel) – Phoenix, AZ

Throughout upward progression during contracts with these global payments company, grew from early customer service responsibility to become a Lead Business Analyst behind numerous business and technical projects. Earned a formal project management mandate, delivering on as many as 30 distinct projects including the following highlights:

Release Management System ($150K, team of 20): Executed on the successful enhancement of the release management

system, instrumental in tracking all inbound and outbound files processes. Generated all requirements documentation, and monitored the project from inception to completion under a hybrid Agile and Waterfall methodology of delivery.

Database Upgrade ($900K, team of 10): Executed on the conversion of historical statistical data from a legacy system to a new database. Achieved results through management of requirements, planning of schedules and budgets, and frequent communication across all affected departments.

Formal Education

MBA in Information Systems Management Jun 2006

ITT Technical School

BS in Finance / Marketing Aug 2000

Florida State University

Certifications

Project Management Professional (PMP)

Scrum / Agile / SAFE Certified

Lean Six Sigma Black Belt

ITIL V3 Foundations

Microsoft Office Specialist (MOS) 10,13

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