National Account Customer Service

ANDREA WILSON

262-***-**** **********@*****.***

PROFESSIONAL SUMMARY

15+ years of experience in contract management and project management. Dedicated professional with extensive training in examining contract documents for accuracy. AREAS OF EXPERTISE

Customer Service Microsoft Office Suite Accounting

Finance Works Independently & Collaborates with Others Contract Management Report processing PROFESSIONAL EXPERIENCE

Johnson Controls, Inc Service Support Coordinator 2021 – 2025 Process and coordinate National Account customers’ requests Review daily On-Hold Report for service requests that require attention Answering incoming calls from external National Account customer Support the National Account team with any tasks as necessary Manage and create weekly schedules to follow up with my assigned clients Reviewing customer contracts for accuracy

AirGas, an Air Liquide Company Strategic Accounts Rollout Coordinator 2018 – 2021 Prepare supplemental reports, and complete ad hoc requests based on market segment customer base Review documentation related to the Customer (Rollout) process to include-Executive Contract Review

(ECR), ECR LITE, Lost Rent Revenue (LRR) and Credit Review Requests (CRR) Working in multiple databases to provide details on sales activities, cylinder balances, fill rates and other specific activities related to market and/or commodity Northwestern Mutual Service Rep II 2016- 2018

Responsible for the data entry of the insurance application from the start through the decision process, ensuring accuracy and quality assurance

Requesting policy values from replacing insurance companies Running illustrations and preparing all disclosure statements for agents Tracing and updating all medical requirements necessary to reach a decision on the policy Johnson Controls, Inc Inter-company Coordinator 2006- 2016 Processed monthly journal entries to allocate payments to specific intercompany accounts Reviewed and released all contract bookings for true intercompany business Prepared monthly financial reporting packages for senior management Created reports and schedules detailing the research results of financial inquiries for management E D U CA T I O N

Milwaukee Area Technical College (MATC)- Milwaukee, WI Associates in Criminal Justice

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