Clinical Manager Customer Experience

MICHELE TERRELL

C L I N I C A L M A N A G E R

P 561-***-**** E **********@*****.*** A 1008 Riverwood Lane, Jupiter, FL 33458 OBJECTIVE

To use the vast leadership, organizational and clinical skills that I have developed throughout my 25 years of experience in this field to obtain a Clinical Manager position within a company that values the importance of clinical outcomes, client and customer experience, as well as employee recognition and development.

KEY SYSTEM

KNOWLEDGE

IDX

TEND

AS400

ATHENA

ECLINICALS

NEXTGEN

EPIC

QUICKBOOKS

MICROSOFT WORD

EXCEL

POWER POINT

OUTLOOK

CHROME

WORK EXPERIENCE

02/2023-11/22/2024

Hospital for Special Surgery Florida – West Palm Beach, FL Clinical Manager

Management of all provider practices within HSS Florida, an Orthopaedic Group of 12 Specialized and Generalized Orthopaedic surgeons, as well as Non-Operative Providers.

Direct Supervision of 18 Medical Assistants & 6 Physician Assistants, including hiring, onboarding, scheduling and performance evaluations.

Physician Laison for 18 onsite Physicians, including managing clinical schedules, offsite schedules, surgical schedules and credentialing.

Performed ordering, receiving and inventory of all medical / office supplies and pharmaceuticals for full practice.

Initiation and execution of current policies, procedures and protocols for Florida clinical practice start up.

11/2010 - 8/2022

Palm Beach Orthopaedic Institute - Palm Beach Gardens, FL Practice Administrator: 5/2020 - 8/2022

Clinical Manager: 7/2016 - 5/2020

Medical Assistant: 7/2011 - 7/2016

Clinical Assistant: 11/2010 - 7/2011

Management of all departments within PBOI, an Orthopaedic Group of 16 Specialized and General Orthopaedic Surgeons.

Direct Supervision of approximately 43 employees, including Medical Assistants, Clinical Assistants and X-Ray Technicians. This included daily scheduling, time off requests and coverage, performance evaluations, interviewing, hiring and employee action plans.

Physician liaison for 16 physicians. This included their clinical calendars, ER call calendars, ER call attestations and cross coverage, PBOI after hour and weekend calls, policy change requests and updates, credentialing renewals and staffing.

Led departmental meetings with team leads and supervisors to keep updated on individual departments progress and compliance.

Training of all new hires within clinical staff and oversight of all new physician onboarding.

Management of all Workers Compensation Medication Dispensing for all physicians, including inventory and updated compliance for all 4 offices.

Responsible for keeping all staff and medical equipment updated and complaint under OSHA and state/federal regulations.

Inventory and ordering of medical supplies and injectables for all 4 locations. 12/2006 - 11/2010

Owner, M&T Administrative Associates – Palm Beach Gardens, FL Administrative Consultant

12/2003 - 12/2006

Massachusetts Eye and Ear Infirmary – Boston, MA

Administrative/Medical Staff Assistant

2/2002 - 10/2003

Columbia Presbyterian Medical Center – New York, NY Administrative Assistant

9/1994 - 1/2002

A.O. Fox Hospital – Oneonta, NY

Mental Health Technician & Administrative Assistant KEY SKILLS

Leadership

Organization

Time Management

Communication

Multi-Facility and Multi-

Department Scheduling

Promoting Employee

Development & Education

Facilitating Effective

Communication Across

Disciplines and

Departments

Establishing Effective

Systems for

Communication with

Outside Vendors,

Referral Sources and

Partners

Improving Client

Experience and

Satisfaction

REFERENCES

Available upon request.

Contact this candidate