Claim Specialist, Customer Experience Specialist, Data Entry
Resume:
Andre B. Willis
Claim Associate
Contact
Decatur,GA 30032
*****.*.******@*****.***
Objective
To use my past experiences to obtain a career I can grow in. dvise leaders with performance concerns and employee retention.
Education
GED DeKalb Technical College: General Education Diploma
Currently obtaining Business marketing & Management Degree
Key Skills
Manage ambiguity
Excellent interpersonal communication and written skills
Strong influencing skills
Excellent listening skills as well as result driven
Microsoft Office – Teams, OneNote, PowerPoint and Excel
Leadership
Successfully lead teams to accomplish company goals and exceed customer expectations.
References
Available upon request.
Professional Experience
State Farm Mutual - Atlanta, GA 12/27/2022 – 08/23/2024: Claim Associate
Investigate, Evaluate, and manage calls to complete coverage analysis confirming or denying coverage.
Execute leading practices to efficiently manage calls and/or tasks
Obtain vehicle information for efficient claim resolution.
Receipt of claim updates and forward to insurers and agents.
Multi-tasking on work specifically related to the claim at hand during customer interactions
Minimize costly claims through detail investigation, implementing proper procedures and timely disposition
Appropriately update the pending file note to move each claim to resolution
Review performer, task assistant and pending for proactive claim resolution
Critical thinking while reviewing claims to determine liability
Strong written communication skills for notes left on claim
Comfortable working in a fast-paced environment
Ability to multitask on calls by sending emails, notifications, links, and noting claims
Strong attention to detail when investigating for liability on a claim
Utilize resources such as the auto policy, Standard Claim Processes (SCPs) and Jurisdictional References to ensure quality and accuracy
Delta Airlines - Atlanta, GA 05/17/2021-12/2022 Customer Experience Specialist
Set up and modified reservations resulting in customers satisfaction and de-escalation of issues
PSS/manual reissue training
Side by side with peers assisting with improving knowledge and skills as well as adapting to company changes
Assist peers with various issues with strong decision making and judgment skills
A part of Equal, Bold and We Care
Riveredge Behavioral Health - Macon, GA 08/21/2016- 07/11/2021 Assistant Lead
Ensured and assign residents daily activities as well as issue resolutions
Assisted in overseeing staff and assigning task per business needs
Contact this candidate