Support Specialist Services
Resume:
Michelle Smith
OXON HILL MD **745
********.******@*****.***
PROFESSIONAL EXPERIENCE
SAWDEY SOLUTIONS September 2022-May 2023
Financial Support Specialist – US Coast Guard
Document in year NAVSYSCOM reimbursable funds distribution to SFLC, C5ISC, and ALC for sustainment of NT/NO ordnance, electronics, and avionics.
Assist in preparation of Planning Objectives Memorandum (POM) 5-year planning budget needs for USCG NT/NO Program in coordination with C5ISC and SFLC; providing vital NT/NO equipment sustainment funding needs for Department of Defense’s (DoD’s) Planning, Programming, and Budget Execution System (PPBES).
Coordinates FSMS task code funding distribution to SFLC and C5ISC Centers of Excellence (COE) to facilitate execution of support services for USCG and Navy Defense Readiness goals and objectives.
Creates Procurement Request in FSMS as directed by CG-453.
Assist financial planning, budgeting, and funds management for the execution of NT/NO combat systems program to meet USCG and Navy defense readiness goals and objectives.
Validates the NT/NO funding requirements, work schedules, statements of work, and task planning sheet documents for support services.
Participates in meetings, conferences, program reviews, and working groups with managers of other projects and programs to coordinate development activities, budgets, and financial plan to ensure effective project integration within the Coast Guard.
Assist with incoming NAVSYSCOM O&MN budget authority transfer to the Coast Guard’s Reimbursable Program during the fiscal year to ensure the funds are accepted and entered into the Coast Guard’s general ledger.
Assists in the development and review of resource proposals for future funds.
Assist with proposal development, if necessary.
Perform other duties, as assigned.
ERP Pull funding documents and emailed them to the budget analyst.
SAIC, Washington Navy Yard, DC June 2022-August 2022
Financial Analyst
Develop budgets and disseminate information to performing organizations as a part of NAVSEA’s Engineering Support Services Team.
Use PowerPoint and Excel data to present financial analysis, task schedule progress and plans to Senior Program leadership.
Utilize NEP to track task workflow, developing Task Planning Statement and amended, as needed.
Assist in creation of Phasing plan development, Defense Planning, Programming and Budgeting Execution.
Analyze and report project expenditures, analyze and report schedule progress, identify and report program shortfalls and overages, identify potential risks and help develop financial mitigation strategies, and develop financial re-plans.
Efforts support the planning, tracking and managing the installation and subsequent testing of combat systems.
Specialize in collecting and organizing financial and engineering data associated with the program.
Utilize NEP to track task work flow, developing Task Planning Statement and amended, as needed.
Assist in creation of Phasing plan development, Defense Planning, Programming and Budgeting Execution.
ASM Research, Tennessee Unemployment/Thrift Savings Plan (contract)
February 2020-May 2022
Customer Service Specialist, Telework
Supports customer to submit and process transactions.
Assists customer with identifying and resolving processing issues and website access inquires.
Supports inbound calling, outbound calling, email, web chat and outreach to customers.
Data entry, logs cases or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases logged in a web-based agent desktop application.
Meet Quality Assurance Requirements and other key performance metrics.
Ability to successfully adapt and perform during times of high call volume.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Department of Navy, Washington DC January 1984-November 2019
Financial Analyst
40 hours per week; Financial Management Analyst; GS-0501-12; APC Coordinator Last Promoted 08/2013; Temporary Employee No; Temporary Promotion No; Naval District Washington 1411 Parson Ave S.E., Bldg 101, WNY, Washington, D.C. 20374; Cynthia Booth 301-***-**** or 202-***-**** may contact supervisor, Yes.*
Typical duties and responsibilities included but were not necessarily limited to:
* Government Purchase Cardholder, including the Convenience Check Program for the Regional Financial Department.
* Training Coordinator to manage the department's Independent Development Plans (IDP).
* Create Power Point presentations/briefs for the SE Region Comptroller.
* Budget Official Representation Funds (ORF) and Latina American (LATAM) funds for collateral equipment; other contractual services rendered;
* Reviewed and analyzed functions in the formulation, justification, presentation, and execution of department's budget, Operations, reimbursable accounts.
* Monitored, maintained, and gathered funding information for upper echelons of management;
* Maintained financial databases to ensure real time reports;
* Monitored expenditures;
* Performed cost analysis of funding documents and procurement actions;
* Gathered information for unfunded issues to create budgets;
* Utilized supply regulations and contracting procedures to detect processing errors;
* Prepared, analyzed, and interpreted financial statements;
* Reviewed and processed funding documents, accounting records, and other records.
03/2000 to 06/2016; 40 hours per week; Financial Management Analyst; GS-0501-12; Last Promoted 08/2013; Temporary Employee No; Temporary Promotion No; Naval District Washington 1411 Parson Ave S.E., Bldg 101, WNY, Washington, D.C. 20374; Wanda Griggs 202-***-**** may contact supervisor, Yes.*
Provided interpretive and analytical advice internal/external customers on
financial transactions and program execution for status of funds and the
propriety of obligations.
Daily trained CNIC's Regional and CNIC HQ, Norfolk (N826) Financial
Analyst/Managers and Technicians to perform funds control management,
accounting functions and approved standardized accounting processes.
Researched and applied knowledge of Federal government financial
management principles, concepts, regulations and practices, analytical
methods and techniques including principles of appropriation law.
Made well-informed, effective and timely decisions, even when data are
limited or solutions produce unpleasant consequences; perceives the impact
and implications of decisions.
Prepared and briefed data necessary for senior leadership to make
executive decisions.
Ensured all reports were updated to reflect deviations/changes against
current and all prior year (PY) appropriations.
Informed supervisors and head leadership of controls received for Region's
deviation from phasing plans, inadequate cash situations and
excess/unissued cash available through annotation on the Daily Critical Balance (CRITBAL) report.
* Ensured Command Financial Management System (CFMS), Standard Accounting, Budgeting and Reporting System (SABRS), Standard Accounting and Reporting System- Field Level (STARS-FL), Program/Budget Information System (PBIS) and Program Budget and Accounting System (PBAS) are aligned to Funding Authorization Documents (FADs)/Resource Realignment Documents
Serving as the Agency Program Coordinator and Travel Card Administrator for the respective programs at the U. S. Naval Station, Guantanamo Bay, Cuba. I am independently responsible for the management, oversight, and day-to-day operation of the programs.
General responsibilities for the purchase card program with CITIBANK include but are not necessarily limited to:
* Establish and maintain the Internal Operation Procedures for the respective programs and ensure compliance with local and higher echelon instructions, NAVSUP regulations, policy, and procedures;
* Serve as the command's focal point of contact or liaison to Citibank and upper echelons of management on financial and supply matters relating to the program;
* Appoint Approving Officials and delegate authority to cardholders (setting appropriate spending limits within the authority delegated to the command);
* Act as liaison between CITIBANK and the Defense Finance Accounting Service for discrepant payment issues;
* Utilize automated programs such as Standard Accounting and Reporting System (STARS-FL) and the CitiDirect Management System to monitor the execution from obligation to expenditure of all approved program purchase card transactions within the installation command.
* Utilize STARS-FL and the CitiDirect Card Management Systems for interpretations and clarifications of financial statements, accounting reports, and trends;
* Coordinate with the financial department to perform reviews and analytical functions in the formulation, justifications, presentation and execution of the installation budget and external commands' budgets to identify and balance among program elements to eliminate duplicate coverage and aid in projecting future requirements.
* Work with staff and contractors conducting cost estimates/analysis for merchandise and services to implement financial program requirements for budget packages that describe and justify the final funded work.
* Ensure purchase requests are properly reallocated and obligated in a timely manner to support of our program objectives.
* Collect and analyze organizational financial data and information and developing statistical and narrative data to justify data changes;
* Ensure resolution and reconciliation of transaction disputes;
* Prepare and present management briefings for process improvement;
* Conduct program reviews and provide training to program participants.
General responsibilities for the travel card program with the Bank of America include but are not necessarily limited to:
* Utilize the bank's Electronic Account Government Ledger System (EAGLS) to monitor account usage;
* Utilize EAGLS to review and validate cardholder access upon dismissal, retirement and separation;
* Perform maintenance of accounts; and
* Ensure compliance with appropriate acquisition and financial policy and procedures;
* Utilize EAGLS to obtain electronic reports such as the cardholder Account Listing Report.
* (RRNs); authorizations/adjustments are accurately recorded and duly noted on CRITBAL reports and reconciled for end of month reporting for DDRS.
* Upon receipt of FADs, communicated with CNIC HQ Program Directors (PD) and budget department to ensure new phasing plans were developed and balanced according to controls provided on a quarterly basis.
* Provided statistics and metrics for monthly reporting and prepares monthly status reports on PY funds management by Region for appropriations.
* Prepared end-of-month close-out journal vouchers into the Defense Departmental Reporting System (DDRS) to balance the official accounting system funding authorizations to the CNIC's official FADs/RRNs;
* Performed financial analysis for control management and make recommendations to higher management in support of funding UPWARD Obligation, Unauthorized Commitments (UACs), un-billable, price adjustments, any other documentation.
EDUCATION: Phoenix University: Associate Degree: Health Administration 02/2016: H.D. Woodson Senior High School graduate: 1988, FM Certification in Budget and Accounting
PROFESSIONAL TRAINING:
-Defense Planning, Programming, Budgeting and Execution (PPBE) -August 2019
-Strategic Planning in Federal Agencies - June 2017
-Budget Justification: Effective Preparation and Submission -June 2017
-DON Practical Comptroller Course (PCC) - October 2016
-Leadership and Management Skills for Non-Managers -March 2016
-Fiscal Law Training Course - April 2014
-Lean Six Sigma Green Belt Training -August 2010
-Business Writing, Grammar Skills -February 2010
-Standard Accounting and Reporting System, Field Level (STARS-FL),QMF -February 2010
-ASMC, Enhanced Defense Financial Management (EDFM) -December 2009
-Budget Execution - December 2009
-Program/Budget Information System (PBIS), v2.3 -February 2009
-Federal Appropriation Law - May 2008
-Briefing Techniques - June 2007
-RAPID Automated Purchase Card System -June 2006
-Budget Execution - April 2004
-Working within A Multi-generational Workforce -April 2004
-Fish (Team Building) -April 2004
-Reimbursable Operations -March 2004
-Dr. Stephen Covey - 7 Habits -March 2004
-Appropriations Law Update -July 2002
-Principles of Federal Appropriation Law -February 2000
-Introduction to Federal Budgeting -January 2000
-Joint Travel Regulations -May 1999
-Automated Travel Order System -April 1999
-FASTDATA Funds Administrator -1999
-Query Management (DFAS) -1998
-Fast Data Funds Administrator -October 1997
-Standard Accounting and Reporting System, Field Level(STARS-FL)-February 1995
-Flowcharting -March 1994
-Intro to Navy Industrial Accounting for the Defense Business Operations Fund -November 1993
-Data Handling for Budget & Accounting Technicians (43DR) -July 1992
-Introduction to Voucher Examining - February 1990
-Data Base Managers for Microcomputers - Dbase III Plus -June 1989
PROFESSIONAL LICENSES AND CERTIFICATES:
-DoD Financial Management Level II Certification (DFMCP) -June 2016
PERFORMANCE RATINGS, AWARDS, HONORS, AND RECOGNITIONS:
-Performance Award - Jul 2018; Jan 2017; Sept 2015,2014,2013,2012,2011,2010
-Two (2) Meritorious Unit Commendation Navy - Dec 2009.
-Group Time off Award - Feb 2009.
-Group Award - Sep 2008.
-Special Act Award - May 2006, Oct 2002, Sept 2000, Jul 2000
-Performance Award - Sept 2004, Dec 2003, Jun 2001, Jun 1999
OTHER INFORMATION:
Typing Speed: 50 wpm
Through the years and through various jobs and positions in my career path, I have acquired the ability to manage and supervise both the work and subordinate personnel. I have become accustomed to accepting and delegating responsibility. I have become a specialist at working with people of all ethnic and cultural backgrounds and I have acquired proven skills and abilities for effective public service. I am a self-motivated, self-starting individual with plans and ambitions designed to provide the vehicle for an even more successful career as a team leader and management official.
References: Ruth Campfield 202-***-**** (Co-Worker), Portia K Hernandez 804-***-****, Cindy Hilton 240-***-****, Glenda Jones 757-***-****
Contact this candidate