Information Technology Help Desk

Larry Panetta

*****@*******.** 313-***-**** Macomb Township, MI

SUMMARY Strategic and innovative IT leader with 15+ years of experience leading multiple teams across large geographic footprints and experience in various IT technologies including networking & telecommunications, security, virtualization, help desk, data centers, disaster recovery, SaaS, CRM, ERP, migrations, data & analytics, vendor management and budgeting. Proven success in leading large-scale projects and implementing SaaS cloud migrations to enhance organizational efficiency. WORK EXPERIENCE McNaughton-McKay Electric Madison Heights, MI Corporate Director, Pricing & Data Administration Mar 2020 - Jan 2024

• Leading four different teams of 30 individuals across multiple states that drive customer pricing & rebates, national accounts pricing, vendor pricing, master data, data governance, pricing optimization and data analytics.

• Implemented Stibo master data management (MDM) system utilizing four sources of data that is used to enriched content to eStore systems and allow updating of ERP system.

• Developed analytic models using Alteryx data analytics platform to improve market level pricing options for sales team and customer while adding margin dollars to the bottom line. Rolled out pricing models across 65 branch locations that encompassed 120 different vendors. Net result was $13 million dollars in additional gross margin from 2021 to 2022.

• Led development and implementation of a Project Management Office (PMO) within the Shared Services team.

• Led efforts to evaluate and implement AI platforms to help customers with product configurations and customer service to teams in import orders more efficiently.

• Responsible for day-to-day management of budget and management of $300 million in rebates.

Motivity Technologies, subsidiary of McNaughton-McKay Electric

Madison Heights, MI

Director, Operations and Information Technology Sep 2017 - Mar 2020

• Tasked with another manager to create start-up IIoT network services company from scratch. Overall, was involved in all aspects of creation & implementation of company, operations, sales, project management, marketing, IT, legal, HR, finances.

• Defined Operating & Shared Service agreement to utilize parent company resources

• Created IT infrastructure from scratch that was completely SaaS based utilizing Microsoft Office365, Azure Active Directory, Intune for PC management, OneDrive

& SharePoint for network storage, Teams, RingCentral, Zoho CRM, Infor ERP, Cisco Webex video collaboration, Advanced Threat Protection, DNS, VPN, multi-factor authentication, backup & disaster recovery.

• Led relationship creation & contract negotiations for partnerships and vendors.

• Responsible for day-to-day management of budget.

• Defined and implemented safety program which allowed for ISNetworld certification.

McNaughton-McKay Electric Madison Heights, MI

Corporate Director, Information Technology Jan 2014 - Sep 2017

• Responsible for a team of IT professionals spread across the enterprise (24 physical locations, $700m in annual sales) that manage the corporate ERP system

(Infor SX.enterprise), IP Telephony System (Cisco), network infrastructure (Cisco, CenturyLink, AT&T), server farm (physical & virtual), reporting & development

(SharePoint & SQL Server), help desk, and data centers (primary & disaster recovery). Also management of budget for projects and facilities, along with strategic direction of IT, and current IT market trends.

• Various technologies include: Microsoft Office365, Outlook, DFS, Lync, System Center Operations Manager, VMWare ESXi cluster, Direct Access, VMWare, HP iSCSI SAN, HP EVA SAN, HP 3Par SAN, CRM, SQL Server SSIS, SQL Server SSRS, SQL Server SSAS, Power BI, HR performance software, primary data center, disaster recovery data center, broadband internet initiatives, WAN/LAN Cisco switches & routers & vpn, CenturyLink MPLS, Infor SX.enterprise, Infor ION, SharePoint 2010, SharePoint 2013 online, OneDrive, Cisco IPTel phone. Corporate Manager, MIS Jan 2011 - Jan 2014

• Responsible for a team of IT professionals spread across the enterprise that manage the corporate ERP system (Infor SX.enterprise), IP Telephony System

(Cisco), network infrastructure (Cisco, Century Link), server farm (physical & virtual), reporting & development (SharePoint & SQL Server), help desk, and data centers (primary & disaster recovery). Also, management of budget for projects and facilities, along with strategic direction of MIS, and current IT market trends.

• Various projects included: conversion of Novell GroupWise email to MS Outlook, Novell file systems to MS file systems, MS Lync, MS System Center Configuration Manager, MS System Center Operations Manager, Hyper-V cluster upgrade, HP iSCSI SAN upgrade, CRM pilot, HR performance software, disaster recovery activities such as BGP, redundant Cisco switches, MS Direct Access (vpn), Infor SX.enterprise upgrade, Infor ION, Business Intelligence upgrade to SharePoint 2010

& SQL Server 2008 R2, Cisco phone system upgrade (2013), SAN upgrade (2013). Corporate Manager, Product Information & Pricing Jan 2008 - Jan 2011

• Responsibilities included re-organizing the various regional pricing & rebates teams into one corporate team by creating consistency and workflow solutions. Analyzed and adjust the pricing strategies and matrixes across the organization to increase profitability.

• Rolled out a price optimization process for customer matrix pricing across the enterprise that targeted top 20 suppliers. Net result was an added $3.5 million dollars in gross margin.

• Managed a team that developed various tools and reports for account managers, operation managers, sales management, and executive management for business planning development and review. Developed a tool/process that analyzed customer agreements which allowed an account manager to use price optimization techniques to gain additional margin while still providing competitive pricing to customer.

EDUCATION Wayne State University

Bachelor of Computer Science

Detroit, MI

SKILLS Senior Leadership • IT & Operations • Supply Chain Experience • E-Commerce

• Strategic Planning & Risk Management • Supplier & Vendor Management • Leadership, Mentoring, Team Building Skills • ERP, CRM, MDM, Data & Analytics • Continuous Improvement Strategies • Systems Integration & Merger-Acquisitions • Culture & Change Management • Azure Active Directory • Office365 • cybersecurity expertise • vendor management • change management • Strategic planning • project management • budgeting and cost control • team building • Virtualization • SaaS • AI

• cloud computing

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