Case Manager

KATRINA HOPKINS BOONE

407-***-**** *******@*****.***

Key Skills

Excellent Communication Team Player Problem Solving

Case Management Multi-Tasking Time Management

Dependable Positive Attitude Customer Service

Work Experience

MACEDONIA MISSIONARY BAPTIST CHURCH, FLORIDA

Receptionist/Office Assistant, August 2024 – November 2024 (Temporary)

Responsible for greeting individuals (visitors and church members) and to answer or direct their inquiries with courtesy.

Provides assistance to the Pastor, Administrator, church staff, ministries and church congregation with a working knowledge of the functions of the church.

Utilizes communication abilities through receiving, directing, and placing telephone calls.

Distributes incoming mail from post office and mail delivered to church address.

Performs a myriad of job-related functions including assisting with work overflow from administrative and executive staff, and other church ministries through use of Microsoft Word, Excel, Publisher, Microsoft Office Outlook and research skills.

PERSONAL LEAVE OF ABSENCE

2021 – 2024

Transitioned out of the workforce to handle personal issues that are now resolved. Ready and available for employment.

THE TOBY CENTER, FLORIDA

Regional Director (Remote), 2019 – 2020

•Monitored and served as liaison for child transfers as defined by custody or visitation agreements.

•Developed case notes and reviewed plans based on the assessment of the client’s behavior and needs.

•Maintained case history records and prepared reports.

N.E.E.D. CINS/FINS PROGRAM, FLORIDA

Case Manager (Hybrid) 2017-2018

•Provided short-term case management services for at-risk youth, ages 6-17.

•Completed client intake assessments and screened cases for eligibility and services. • Provided direct client services to address issues of truancy, absenteeism, and school suspensions with practical resolutions.

•Staffed court cases and made court presentations ensuring program complied with Department of Juvenile Justice and the Florida Network requirements.

ENGAGING SOLUTIONS, INDIANAPOLIS, IN

Outreach Specialist (Remote) 2016-2017

•Advocate for clients or patients to ensure clinical services are provided to achieve desired health outcomes.

•Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.

•Refer patient, client, or family to eligible community resources to assist in recovery. • Responsible for various HEDIS data submissions in a timely manner to ensure quality of the data meets the standard of various regulatory requirements.

•Conduct HEDIS medical records review and abstraction of supplemental data.

•Educate health plan members regarding benefits, services and incentives available.

HANDS ON CENTRAL FLORIDA

Internship 2015-2016

Case Management professional agency specializing in at-risk students and low-income families to provide services, housing referrals, counseling, and community partnerships.

STATE OF FLORIDA

Healthy Start Human Services Counselor III, 2003 – 2012

•Served as an Independent Outreach Counselor providing care coordination for pregnant women and infants identified as at risk.

•Conducted an assessment to determine the needs, strengths and concerns of client’s and their family.

•Provided demonstrations to expectant women in the proper methods to handle infants for bathing, feeding, and cleaning.

•Delivered parenting educational classes to the female Detention Center inmates.

•Coordinated educational support and counseled in the areas of child development, parental care, breastfeeding, and family planning.

STATE OF FLORIDA

Disease Intervention Specialist, 2001 – 2003

•Responsible for detecting, controlling, and preventing sexually transmitted infection in Orange County through counseling patients in the clinic and community.

•Interviewed individuals from a diverse population.

•Lead in the reduction of treatment in the community.

•Provided counseling to the community regarding the risk of infection. • Educated teens and high-risk adults on HIV/AIDS prevention.

•Maintained reporting of new and known HIV/AIDS in accordance with CDC reporting guidelines.

•Visited local jails and prisons to provide risk of STI (sexually transmitted infection) education, patient notification and ordered testing as needed.

Education

FLORIDA STATE UNIVERSITY, TALLAHASSEE, FLORIDA

Bachelor of Science in Business Management

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