Customer Service Unit Director

Meisha Harding

MULTI UNIT DIRECTOR

Smyrna, GA 770-***-**** **************@*****.***

Objective

Results-driven Unit Director with over 20 years of extensive experience in restaurant operations management, focusing on leadership, food cost control, customer service excellence, sales growth, profit and loss oversight, and compliance with health inspections. Proven record of accomplishment of driving operational efficiency while enhancing the guest experience.

Experience

Bojangles, Multi unit director

Unit Director

2014 – Present

- Spearhead the operations of a busy Bojangles location, overseeing a team of 75-100 employees and fostering an inclusive and productive workplace.

- Achieved an impressive increase in annual revenue by developing and implementing strategic marketing campaigns and improving menu offerings based on customer trends.

- Streamlined inventory processes and enhanced food cost management practices, leading to a reduction in food costs and increased gross margins.

- Established rigorous training programs that improved employee performance and reduced turnover rate, cultivating a high-performance team dedicated to exceptional service.

- Conduct thorough health and safety audits, achieving scores in the top percentile during inspections by enforcing strict compliance with HACCP and local health regulations.

Developed and executed customer service training programs that articulated the brand's value proposition, resulting in a measurable uptick in repeat business and customer loyalty.

- Conducted regular evaluations of staff performance, implementing initiatives that supported high morale and engagement while exceeding corporate customer service standards.

- Actively took part in local marketing initiatives that increased brand awareness and solidified the restaurant's reputation within the community through targeted promotions and engagement.

Shake Shack, Team Leader

2010 – 2014

- Oversaw day-to-day operations, ensuring an exceptional dining experience for guests.

- Trained and developed team members, enhancing productivity, and creating a collaborative work environment.

- Contributed to a [specific percentage] increase in sales through effective customer engagement and upselling strategies.

Arby’s, Assistant, Manager

2004 – 2010

- Assisted the unit manager in daily operations, focusing on customer service and quality assurance.

- Played a key role in achieving sales targets and managing profit and loss statements.

- Conducted staff training sessions on customer service best practices and operational procedures.

- Implemented customer feedback initiatives that resulted in improved satisfaction scores.

Education

Georgia Highland College, BA 2025

Logistics and supply chain management

Georgia Southwestern State University, BA 2016

Business Administration

Chattahoochee Technical College, AD

Business/Hospitality/Human Resources

Skills & abilities

Leadership and Team Development

- Food Cost Control and Inventory Management

- Sales Strategies and Profit Maximization

- Customer Service Excellence

- Profit and Loss Management

- Health and Safety Compliance

-Profit and Loss Analysis and Financial Reporting

- Strict Health and Safety Compliance Management

Certificates

Serve safe, NYC food handlers certificate

CPR, Safety certified, Microsoft, Haccp

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