Administrative Assistant Service Representative
Resume:
Wendy L. Brown
**** *. ********* ******, ************, PA 19150
*************@*****.***
Objective:
Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority as a Patient Service Representative or an Administrative Assistant.
Experience:
Receptionist/Scheduler-CC MR 11/2022 - Present
Temple University Hospital
Scheduling appointments, managing reminder calls and coordinating patient flow via EPIC. Verifying patient demographics, insurances, preparing referrals and collecting co-payments. Answering calls, addressing patient inquiries and provide excellent customer service. Chart preparation, organizing patient documents and other administrative tasks. Ensuring compliance with facility policies, regulations and HIPAA guidelines.
Patient Interviewer 05/2017 – 11/2022
Temple University Hospital
Efficiently managing the initial patient encounter, ensuring accurate registration and insurance verification, collecting copayments, deductibles, and other financial information. Maintaining accurate and up-to-date patient records. Working effectively with other hospital staff, including nursing, doctors, and financial counselors. .
Intake Coordinator 02/2017 – 05/2017
Comhar Philadelphia, PA
Meet with families for completion of intake.Made home and community visits. Respond to/and follow-up on issues to insufficient responses.Collaborate with treatment team, school and family to assure continuity of careSchedule medical and evaluation appointments. Document all interactions, unusual incidents, routine activities as required by program.Input all information into database in timely manner.Attend all mandatory in-service trainings.
Administrative Assistant/Resident Coordinator 09/2008 - 6/2016
Lutheran Children and Family Service - Philadelphia, PA
Helped new residents check in and out and also verified insurance information (Medicaid, Medicare and Commercial). Handled daily duties including: phone calls, mail distributions, maintaining calendar, scheduling appointments, and coordinating meetings. Prepared complex documents such as; Composing. Proofreading, Researching, and compiling letters and special reports ordering office supplies, organized database for weekly and monthly reports. Performed registration duties.Made travel arrangements and processed reimbursement requests.
Answered routine and none-routine inquires and responding to minor problems and complaints. Maintained and organized office records and correspondence. Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Internet Explorer, Publisher and Outlook.
Education:
Associate Degree in Interdisciplinary Science
Kaplan University – 2011
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