Customer Service Make A
Resume:
MARIA GILDA C. MOUTRAY
Phone: 318-***-****
E-mail: ************@*****.***
Address: **** ***** ******, ******* ** 71112
SUMMARY
Career goal is to gain a position in which will make a difference, not only for the company but for personal growth as well.
SKILLS
●Adaptable
●Attention to detail
●Customer Service
●Customer Satisfaction-oriented
●Multi-tasking
●Organization
●Professionalism
●Reliable
●Scheduling
Time Management
WORK EXPERIENCE
Sales Lady Mattel’s Gift Galore Toys
Mindpro CitiMall
Zamboanga City, Philippines
1996-1999
Description:
●Greets customers at the store and lead them to desired shelves or aisles and assist them in locating products.
●Suggest additional products in a bid to meet the company’s and self-sales targets.
●Create sales reports, detailing all transactions made in a day for the purpose of informing the management of individual sales progress.
●Gift wrap upon request after purchase.
●Oversee the cleanliness and replenishment of shelves according to marketing and sales directives,
Cashier Bloomingdale’s Department Store
Mindpro Citimall
Zamboanga City, Philippines
1999-2001
Description:
●Greets customers when entering and leaving the store and managing transactions with customers using cash registers.
●Scanning goods and ensuring pricing is accurate.
●Resolve customer complaints, guide them and provide relevant information.
●Keeps report of transactions. Track transactions on balance sheets and report any discrepancies.
●Handles merchandise returns and exchanges.
●Maintain clean and tidy checkout areas.
Sales Lady Sweet Factory
Hawalli, Kuwait
2003-2005
Description:
●Welcomes customers as they enter the store in a polite and pleasant manner.
●Respond to customers’ questions and inquiries regarding the information and availability of candies, chocolates, and other products.
●Receive the goods from suppliers, and ensure that they are properly stored until it is time for them to be displayed.
●Encourage customers to make additional purchases, to ensure that sales targets are met.
●Inventory and stock replenishment.
●Maintains health and cleanliness inside the store and close store on schedule.
Medical Receptionist Al Soor Clinic
Mahboula, Kuwait
2006-2007
Description:
●Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
●Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
●Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
●Assisting the physician. Pulling and handing over the file as per physician’s request.
●Contributes to team effort by accomplishing related results as needed.
●Keeping a clean and calm reception area.
Housewife/Stay at Home Mom Kuwait & USA
2008 – July 2022
Description:
●Great Housekeeping Skills.
●Staying up-to-date nutrition and hygiene.
●Able to multitask projects at one time, resulting in a smooth run operation.
●Evaluated needs on individuals in home and conferred with spouse to plan for additional service.
●Organized and efficient.
●Maintain a clean and safe environment.
Housekeeper / Garden Court Rehabilitation Center
Laundry Assistant Bossier City, Louisiana
August 2022 - December 2022
Description:
●Help to maintain the cleanliness of common facility areas and perform assigned duties relating to the laundering of facility linens.
●Ensured high level of customer service at all times.
●Worked independently and as part of a team to achieve laundry services to residents.
●Interacted with patients to ensure that laundry needs were met satisfactorily.
●Communicated with residents on a daily basis and built relationships and fostered caring and compassion in day-to-day tasks.
Food Server The Blake
Bossier City, Louisiana
April 2023 - August 2023
Description:
●Providing food service to the tenants in a positive and friendly manner.
●Delivers food items to and from the main kitchen.
●Cleans work area and equipment used in food preparation. Making sure a clean, safe, and neat environment for residents, self, and staff.
●Participates in the preparation and service of food and beverage items in adherence to company food standards for presentation, sanitation, safety, and portion control.
RCA/CNA Savanah Grand Assisted Living
4770 Brandon Blvd, Bossier City, LA 71111
September 2023 - Present
Description:
●Assist patients with activities of daily living, such as bathing, dressing, and grooming.
●Support patients with behavioral health needs in a compassionate and understanding manner.
●Administered medications and implemented individualized treatment plans.
●Maintain documentation in compliance agency standards.
EDUCATIONAL BACKGROUND
Tertiary Associate Junior Secretarial
Zamboanga Arturo Eustaquio Colleges
Zamboanga City, Philippines
Undergraduate
1990
Secondary Notre Dame of Parang
Parang, Maguindanao, Philippines
March 1989
Primary Parang Elementary School
Parang, Maguindanao, Philippines March 1986
REFERENCES
Monica Lewis
CEO of Winn Parish Medical Center
Bossier, LA
Judith Garrison
Bossier, LA
Mary Grace Guttery
Bossier, LA
I hereby certify that the above information is true and to the best of my knowledge.
Mrs. MARIA GILDA C. MOUTRAY
Applicant
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