Business Development Program Manager
Resume:
Ralph L. Williams
**********@*******.***
Summary of Qualifications
Fiscal/Operational Accountability – Track record of developing and managing within Operational Budgets, while achieving corporate objectives for growth and equitable Personnel Administration. Strong track record generating revenue and profit growth while leading start-ups and capital projects or directing turnaround operations. Demonstrated expertise in Profit & Loss statements.
Project Management – Adept at skillfully managing multi-site operations, joint ventures, new product development and New Business Launches while maintaining a strong customer focus.
Business Development Leader – Accomplished Executive with demonstrated success leading New Business Development in Manufacturing, and Transportation logistics organizations. Dedicated to building and motivating cross-functional teams that exceed performance expectations.
Communication – Ability to interact effectively and productively at all levels and to represent the company to advantage in settings as diverse as negotiations with vendors and defending against personnel claims.
Areas of Knowledge
New Business Development Safety Management Policies / Procedures
Project Management Lean Manufacturing Procurement / Leasing Multi-Site Operations Budget Management Vendor Negotiations
Supervision & Teambuilding Customer Service & Satisfaction Interviewing & Recruiting
Capital Expenditures Performance Management Quality Assurance
Supply Chain SAP LME
Professional Experience
Northwest Center
Program Manager 2/2021 to 12/2024
Program Manager over the Reception team under contract to Amazons 68 office buildings in Seattle/Bellevue/Kirkland and Redmond. Key contributor in preparing for several Amazon projects. Overall responsibility for day-to-day operations, Recruiting and final decision maker on hiring decisions. Final approver for operational supplies. Department Headcount and Operational Supplies Budget responsibilities. Working directly with vendors partners to ensure operation is supported.
Managed: 10 Assistant Managers, 17 Lead Receptionist, 10 Deskside Trainers and 168 Frontline Receptionist
BlueStar Refreshment Services
General Manager 11/2018 to 1/2021
Full operational management oversite of Warehouse operations, B2B fulfillment, Purchasing, Tech Services and Delivery/Installation departments. Corporate customer facing (weekly) to discuss daily operations, equipment additions/subtractions, floor moves for equipment. Ownership of client P.P.P.D (Per Person Per Day) spend budgets, P&L and KPI’s (Labor, Weekly Sales, and Profit). Year-over-Year profits were up 8% since taking over the Branch.
Managed: 5 Department Managers, 1 Account Manager, 2 Supervisors, 6 Driver Leads, 45 Driver Helpers and 15 Service Technicians on two shifts.
Tempur + Sealy
Dept. Manager/Safety Coordinator 12/2016 to 11/2018
Manager for the Mattress Build department in a lean manufacturing production environment. Responsivities include manufacturing of mattresses utilizing lean manufacturing tools, scheduling, Time, and Attendance (ADP), Performance Appraisals Conflict Resolution and recruiting. Safety Coordinator in charge of the weekly A.S.C (Associate Safety Committee) Meeting, Weekly Safety reporting (to corporate) as well as weekly/ monthly audits.
Managed: 45-60 Mattress build and 10 Safety Committee employees.
Interstate Distributors Co.
Fleet Manager 10/2013 to 12/2016
Point of contact for external and internal customers Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Working directly with BNSF and Union Pacific railroads. Dispatching of Dray and Contract Carriers to customers’ locations for pickups and deliveries of loaded trailers and rail containers.
Gate Gourmet
Operations Quality EH&S Compliance 8/2008 to 10/2013
Quality Assurance, EH&S Compliance Manager provides quality assurance and management of meal production and kitchen compliance with USDA, FDA, HACCP regulations. Perform internal monthly audits, root cause analyses, and implement corrective action, coordinating the collection of samples for bio testing, unit management trainer. Manage employees performing activities in multiple Lean manufacturing disciplines. Driving the companies EH&S program. Develops and executes business plans, Policies and Procedures, develops organizational and technical strategies. Acquire resources, providing technical management of suppliers and leading process improvements. Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners, direct reports, and cross functional teams. Provide oversight and approval of technical approaches, products, and processes. Manage, develop, and motivate employees. Daily oversight of a crew driving safety, 5s, quality, cost, and delivery to meet program commitments. Scheduling of hours, performance appraisals, corrective actions, recruiting and department P&L accountability. In a Union environment.
Managed a team of 8 Sanitation Techs, 2 maintenance workers.
Goodwill of Seattle
Operations Manager 1/2004 to 7/2008
Direct management for a variety of services to include: Scheduling, Performance Management and Training, Operational Budgeting (P&L), Safety and Maintenance Program Implementation, Transportation and Logistics Management (LTL), Warehouse operations, B2B fulfillment, Vendor Relations and On-Boarding of new recruits. Design transportation plans and solutions. Provide program managers with the development of transportation plans. Identify requirements and business rules for third party freight audit and payment provider to ensure compliance. Identify enterprise-wide requirements and business rules for third party freight audit and payment provider. Designing complex transportation plans and making recommendations. Lead the development of transportation methods and freight optimization and conducts reports to program managers.
Managed 14 Drivers, 2 Dispatchers, 1 Attendant Donation Center Coordinator and 75 Donation Station Attendants.
Starbucks
T.O. Program/Facilities Manager 11/1995 to 12/2003
Managed the Commute Trip Reduction program offering subsidized bus, ferry, and train passes to current and new partners at the corporate level. Other responsibilities included logistical support for traveling executives, program management and facilitating payroll deduction, audits, changes, and terminations to partner participants. Effective daily and monthly communications ensuring that participants were well informed of current and upcoming changes in transportation, while maintaining the Facilities database of riders. Setting the weekly drivers schedules and assignment of routes. I arranged transportation for departments going on special event tours and learning immersions. I worked directly with outside vendors to negotiate the best rates while maintaining vendor relations. Warranty and Lease management responsibilities. Project S.M.E for departmental moves, working with key department contacts on the small details to ensure a successful move.
Managed a staff of 10 shuttle and 2 cargo drivers.
Professional Development
1998 – 2025
S.A.P
Oracle NetSuite
AS400
Kronos Workforce Central
Lean Manufacturing training
L.M.E (Driver Management)
SERV Safe Instructor Certification
TSA Clearance
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