Administrative Specialist Financial Reporting
Resume:
Sharmistha
Dawadi
Ghimire
Branch
Supervisor
dawadisharmistha@
gmail.com
Cary, NC 27519
Nepali
10536139
Married
Profile
Results-driven
administrative specialist
and former banking
supervisor with
extensive experience in
task prioritization, time
management,
stakeholder
collaboration and
customer focus. Skilled
in-office procedures,
work order
management, and
invoicing. Proficient in
Microsoft Office (Word,
Excel, Outlook,
PowerPoint) with
expertise in Outlook
calendar management.
Adept at maintaining
accurate records,
conducting research,
and effectively
communicating with
different parties.
Professional Experience
Front End Cashier
Walmart Supercenter
03/2025 – present Morrisville, United States
•Scanned items and processed payments accurately, ensuring a smooth checkout experience.
•Handled cash, credit, and debit card transactions efficiently.
•Greeted and thanked customers with a positive attitude, enhancing customer satisfaction.
•Assisted customers with inquiries and resolved complaints promptly.
•Maintained a clean and organized checkout area.
Branch Supervisor
Nepal Investment Mega Bank Ltd
07/2023 – 03/2025 Kathmandu, Nepal
•Supervised and managed banking operations, collaborating with multiple parties.
•Prioritized and scheduled tasks to meet strict deadlines in high- pressure environments.
•Maintained accurate records and ensured compliance with banking regulations.
•Communicated effectively with clients, government officials, and external stakeholders.
•Provided customer service by answering inquiries via phone, email, and in-person interactions.
•Used Microsoft Office tools extensively for data input, retrieval, and analysis.
•Supported safety management responsibilities in compliance with organizational policies.
•Reviewed and processed incoming billed service alteration requests through the banking system.
•Created and monitored work orders and multi-phase orders, tracking progress to completion.
•Distributed invoices to external agencies and handled inquiries regarding billing concerns.
•Provided administrative support to the entire staff, including front desk coverage.
Relationship Banker
Nepal Investment Mega Bank Ltd
07/2020 – 07/2023 Kathmandu, Nepal
•Provided personalized financial solutions to customers by identifying needs and recommending appropriate banking products.
•Processed various financial transactions, including deposits, withdrawals, and fund transfers, ensuring accuracy and compliance with regulations.
•Educated customers on digital banking services, enhancing their banking experience and increasing adoption of self-service such as Mobile apps and ATMs.
•Executed the bank’s risk culture and strived for operational excellence in all tasks.
Languages
English
Nepali
Hindi
Education
Masters in Business
Studies
Tribhuvan University,
Shanker Dev Campus
07/2001 – 2007
Kathmandu, Nepal
Bachelor's in Business
Studies
Tribhuvan University,
Shanker Dev Campus
07/1997 – 07/2000
kathmandu, Nepal
High School
Saraswati Campus
07/1995 – 02/1997
kathmandu, Nepal
High School
Siddhartha Vanasthali
School
02/1993 – 06/1995
Kathmandu, Nepal
•Collaborated with small business, lending, and investment experts to expand business knowledge and client services.
•Partnered with internal specialists to connect clients with financial advisors, mortgage bankers, and business relationship managers.
•Managed financial centre traffic, appointments, and outbound client calls effectively.
Teller
Nepal Investment Bank Ltd
07/2017 – 07/2020 Kathmandu, Nepal
•Processed savings, checking, and loan transactions quickly and accurately.
•Assisted customers with self-service banking options and enrolled them in digital banking.
•Maintained compliance with banking regulations, security procedures, and internal policies.
•Balanced daily transactions, serviced ATMs, and ensured workflow efficiency.
•Identified customer needs, provided product recommendations, and made referrals.
•Assisted in training new tellers on bank policies and procedures.
•Maintained a secure and organized workspace, ensuring compliance with security measures.
References
Sanjeev Jung Karki, Senior Manager, Nepal Investment Mega Bank *******@****.***.**, 977-9841253525
Rishi Bastakoti, PhD, 319 Grant Coordinator,
NCDEQ-Division of Water Resources Planning Section- Nonpoint Source Planning Branch
*****.*********@***.**.***, 919-***-****
Skills
Customer Service
Excellence
Ability to identify
customer needs and
make referrals
Invoicing and financial
tracking
Administrative support
and office coordination
Stakeholder
communication and
collaboration
Proficiency in Microsoft
Office (Word, Excel,
Outlook, PowerPoint)
Research, writing, and
editing skills
Time management and
attention to detail
Front desk coverage and
receptionist duties
Contact this candidate