It Specialist Support

Asandre

Mattis

US ARMY RESERVE

Email *************@*****.***

Phone 347-***-****

Social links, website linkedin.com/in/asandre-mattis-05bb6 259

OBJECTIVE

Proactive IT support specialist with a knack for resolving technical issues and a strong ability to communicate solutions to non-technical users, seeking to enhance user productivity.

EXPERIENCE

Tobyhanna, PA

Feb 2021 - Present

IT Specialist

US ARMY

25H/25B IT Specialist.

New York NY

Aug 2023 - Present

Sales Support Associate

Coach

New york, NY

Jul 2024 - Sep 2024

Security Analyst Intern

MasterCard

Awareness Team.

New York Ny

Nov 2017 - Jun 2022

Team Lead

Stuart Weitzman

EDUCATION

2018 - Jun 2023

Associate in social work

KingsBorough Community College

social work

2008 - 2011

Diploma

William H. Maxwell C.T.E HS

Communications Media

2024 - Present

Bachelor

Western Governors University

BS Cybersecurity and Information Assurance.

Apr 2024 - Jun 2024

DIPLOMA

HIGH TECH CENTER SACRAMENTO

SKILLS LANGUAGES

Spanish

Elementary

English

Native

CERTIFICATIONS & COURSES

Security Plus Professional Certificate (CompTIA)Mastercard Cybersecurity Completion Certificate Crash Course on Python Professional Certificate (Google)Foundations of Data Professional Certificate (Google) Data Analytics Professional Certificate (IBM/Google)FORTINET FCF- Introduction to the threat Landscape I am currently working at Tobyhanna army depot.

with 3 years experience as an IT help desk

administrator. I possess a vast knowledge of IT

concepts, ranging from configuring (switches,

routers, and PC), re-imaging, adding users via

active directory. Troubleshoot common issues,

and offer solutions based on best practices. My

knowledge and ability to quickly research and

comprehend complex IT issues allows me to adapt

to new challenges efficiently.

•

• printers Support.

• Trouble shooting.

• Problem solving.

Audio visual (VA) System(Monitors and

Projectors).

•

• Re-imaging Mac and HP.

Cable installation maintenance, Certified Fiber

optical technician.

•

Microsoft Office Suite (Word, Excel, PowerPoint,

Outlook).

•

Graphic design (Adobe Photoshop, Illustrator, In-

design).

•

• Spreadsheets (Microsoft Excel, Google Sheets).

Communication and collaboration tools (Zoom,

Dropbox).

•

• Switches, Routers, PC Configuration.

• Cisco Call manager.

• Service Now.

Active Directory(Adding users and restoring

deleted users).

•

• Customer service.

• Receive shipment, assist with sales floor.

Customer service, take phone calls to resolve

customer inquires.

•

• Generate inventory reports.

• Assist with resolving printer issues.

• Shipping logistics.

• served as an analyst on MasterCard's Security

Helped identify and report security threats such as phishing.

•

Analyzed and identified which areas of the

business needed more robust security.

•

Implemented training courses and procedures for

the business.

•

Processed a range of documentation and entered

information into databases.

•

Analyzed and compile sales data in excel to

present to management team.

•

compiling Year to date sale data, in order for the company to make data driven decisions to meet

sales goal.

•

• Trouble shooting printer/computer issues.

Answered calls, responded to emails, and speaking

with clients regarding transactions and shipping

logistics.

•

Proactively participated in meetings and helping

create new work practices.

•

Handled customer complaints with empathy and

composure.

•

• Consistently met my short and long-term targets.

• New hire orientation/Training.

Brooklyn, NY Brooklyn, New York

Online SACRAMENTO, CA

• Problem-Solving

• Data Analysis

• Active Directory

• Service Now

• Trouble shooting

• Networking

• Printer Support

Contact this candidate