Administrative Assistant Customer Support
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<************@*****.***> Wed, Jan 1, 10:00 AM (1 day ago) to Remote
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BROOKLYN, NEW YORK, US, 11208 • ************@*****.*** • CONTACT: 1-347-***-**** JANNIKE MYERS-CALLENDER
Administrative Assistant/Customer Support
Specialist
PROFESSIONAL SUMMARY
Administrative Assistant and Customer Support Specialist with extensive expertise in delivering exceptional service and enhancing office
efficiency. Demonstrates strong interpersonal and problem-solving skills, adept at managing complex tasks with precision and fostering team
collaboration. Committed to leveraging technology and systems to optimize productivity and customer engagement.
SKILLS
Customer Relationship Management, Administrative Support, Office Management, Conflict Resolution, Problem Solving, Data Entry, Record Maintenance, Communication, Interpersonal Skills, Time Management, Multitasking, Microsoft Office Suite, Document Preparation, Filing, Team Collaboration, Coordination, Client Consultation. EMPLOYMENT HISTORY
OPERATIONS COORDINATORJan 2022 - Present
Your Expediter Inc.New York
Coordinate client consultations for process enhancement, achieving measurable efficiency gains.
Streamline communication channels, resolving client inquiries promptly and effectively.
Develop and implement document workflows, enhancing record-keeping accuracy.
Facilitate administrative support, ensuring seamless operations and client satisfaction.
Streamlined client processes, enhancing operational efficiency and reducing response times. Implemented data-driven solutions for
measurable improvements in workflow
management.
ADMINISTRATIVE MANAGERSep 2018 - Jul 2021
Government of Saint Lucia
Coordinated ambassador's meetings, travel, and events, enhancing efficiency and organization.
Served as primary contact for visitors, fostering a professional and welcoming atmosphere.
Managed program documentation and correspondence, ensuring accuracy and timely updates.
Streamlined administrative processes, enhancing operational efficiency for the Ambassador of Diaspora Affairs and ensuring seamless
communication
channels.
Fostered a welcoming environment, serving as the primary liaison for visitors and efficiently managing diverse inquiries to support
diplomatic relations.
CUSTOMER SUPPORT MANAGERJan 2006 - Apr 2018
Bank of Saint Lucia
Resolved customer issues, boosting satisfaction and loyalty.
Managed accounts, optimizing transaction processes for efficiency.
Facilitated precise wire transfers and loans, ensuring compliance.
Trained team, enhancing service protocols and team performance.
Led account management, streamlining processes for better client satisfaction.
Optimized customer account management processes, enhancing efficiency and satisfaction. Implemented streamlined procedures for
account openings and
updates.
Pioneered new training protocols for team members, focusing on advanced service techniques. Resulted in notable improvement in overall
team
performance.
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RECEPTIONIST & ADMINISTRATIVE ASSISTANT2000 - 2005 Various Organizations
Provided administrative support, enhancing office efficiency and document accuracy.
Streamlined HR processes, improving record-keeping and new hire onboarding.
Managed phone systems, ensuring prompt and accurate call routing.
Handled mail and scheduling, optimizing organizational communication.
Contributed to a collaborative office environment, supporting team productivity.
Streamlined document preparation and mail handling processes, enhancing administrative efficiency for multiple departments.
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Jannike -Myers-Callender-Admi ... tomer Support Specialist.Open with docx 1/2/25, 5:30 PM REVAMP OF CV - ************@*****.*** - Gmail https://mail.google.com/mail/u/0/#inbox/KtbxLxGgHQjhLhtDQSVDnxfcKcSvLMVNnV?projector=1&messagePartId=0.1 1/1
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