Site Supervisor Customer Service

Clifford Padilla

Brooklyn, NY *****/ 347-***-**** / ******************@*****.***

PROFESSIONAL PROFILE

Dedicated and reliable professional passionate about recovery and assisting people in need. Previous experience includes work as a site supervisor, as well as being a co-chair for a local Marijuana Anonymous group. Strong communication, problem solving and organizational skills. Able to work independently and as part of a team. Seeking a position where I will be able to use my skills and experience to assist others in their journey towards recovery and wellness.

SKILLS

Excellent Communication Recovery Practices Problem Solving Organizational Skills

Customer Service Leadership Ability to Train and Mentor Active Listening

Time Management Empathy Conflict Resolution Teamwork and Cooperation

EXPERIENCE

Marijuana Anonymous – Co-Chair

-oversaw the 12- step meeting, ensuring it ran in an orderly, timely fashion

-distributed information about the program, spread awareness about the 12- step model

-facilitated recovery-based discussions, led group discussions, used own lived experiences to assist others in navigating through their recovery

-as the co-organizer, collected donations, as well as notating attendance for court- mandated participants

-communicated with the co-organizers and participants to ensure for a safe and welcoming environment

Select Express and Logistics – Site Supervisor

-supervised a crew of 5 messengers, ensuring all deliveries were executed in a timely manner

-tracked incoming and outgoing packages, and communicated the information with crew and customers

-entered data into the information system, ensuring the proper recording keeper of incoming and outgoing deliveries

-handled customer complaints, sought to ensure the satisfaction of the customers

-designed work flows efficient systems to promote fast, and safe delivery of goods

Colgate Palmolive – Mail Clerk

-sorted and organized incoming mail

-handled outgoing mail to UPS, DHL, FedEx

-worked on mass mailings, ensured they were delivered at the proper times

-serviced copy machines, stocked them with paper, ink and toner

Royal Bank of Scotland – Mail Clerk

-sorted and organized incoming mail

-ensured that copy machines were properly serviced

-handled business checks from the Federal Reserve as well as the NY State Dept of Finance

-dropped off daily and weekly deposits at banks

-distributed and delivered mail to appropriate departments

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