Customer Service Counter Sales
Resume:
steve villanueva
Counter Sales (Customer Service)
Claremont, CA 91711
*********@*******.***
• Excellent motivational skills to aid in lifestyle changes10+ years of customer service experience: resident retention and customer service
• Proficient in 12-Step Recovery Programs and Processes Work Experience
Counter Sales (Customer Service)
Auto Air Specialists - Ontario, CA
May 2013 to September 2013
Provide customers with assistance regarding automotive air conditioning services, take phone calls regarding services, appointments, rescheduling appointments, assist staff with taking care of customer issues and concerns, and dedicated to quality workmanship, guaranteed prompt and professional service Assistant Warehouse Manager
Chick's Sporting Goods - San Dimas, CA
November 2000 to June 2009
processed non-defective(RTVs)product back to vendors.driver to all 14 stores.supervised 10-15 employees.assisted in every day operations at our D.C.UPS,FedEx,and freight duties.certified forklift operator.constant contact with Corp.buyers and vendors.procured return authorization(s):RAs as needed.unload and load product.
Recreational Specialist I
City of La Verne-recreation dept. - San Dimas, CA
September 1998 to January 2007
Instruct, supervise, and counsel after school children, adolescents, youths, adults and families in community, recreation, child development, education, prevention, and awareness programs, assist in the preparation and presentation of educational and recreational activities and enrichment programs, provide a clean, safe and enjoyable environment for children to play and grow in, maintain required records and prepare reports of attendance and program activities Warehouse Clerk
Chick's Sporting Goods
November 1996 to November 2000
As Warehouse Clerk: Fill orders for team room depts., load and unload trucks (product), process defective product, shipping, receiving, and UPS duties, and forklift certified. As Assistant Warehouse Manager: Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures, comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions, safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols, control inventory levels by conducting physical counts; reconciling with data storage system, maintain physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement, achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, and complete warehouse operational requirements by scheduling and assigning employees; and following up on work results. Education
non certified(externship:need 255 hrs) in Pharmacology, Counseling Health Staff Training Institute - Ontario, CA
January 2017 to August 2017
None in math 50,english67
M.S.A.C. - Walnut, CA
September 1984 to June 1985
High school
Chaffey High School - Ontario, CA
September 1971 to June 1975
Skills
• forkilift and truck driver (10+ years)
• Plumbing
• Management
• Inventory
• Time Management
• Training
• Maintenance
• English
• Multilingual
• Customer Service
• Administrative Experience
• Microsoft Office
• Microsoft Excel
• Cleaning Experience
• Basic Math
• Construction Experience
• Driving
• Manufacturing
• Packaging
• Cashiering
• Retail Sales
• Algebra
• Warehouse Experience
• Shipping & Receiving
• Logistics
• Phone Etiquette
• Mechanical Knowledge
• Bartending
• Warehouse Management
• Spanish
• Sales Experience
• Leadership Experience
• Management Experience
• Forklift
• Mechanic Experience
• Delivery Driver Experience
• Inventory Control
• Applied Behavior Analysis
• Training & Development
• Box Truck Experience
• Pallet Jack
• Merchandising
• Load & Unload
• Assembly Experience
• Order Picking
• Pricing
• Commercial Driving
• Heavy Lifting
• Microsoft Word
• Materials Handling
• Supervising Experience
• Freight Experience
• Sanitation
Certifications and Licenses
Certified Forklift Operator
January 2009 to June 2009
sitdown certified(13 years)
First Aid Certification
CPR Certification
Assessments
Work Style: Conscientiousness — Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Logic & Critical Thinking — Completed
March 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Completed
Customer Focus & Orientation — Highly Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Automotive Maintenance — Proficient
April 2019
Measures a candidate's knowledge of general vehicle maintenance inspections to complete minor repairs.
Full results: Proficient
Work Style: Reliability — Completed
June 2019
Tendency to be dependable and come to work
Full results: Completed
Delivery Driver — Expert
July 2020
Interpreting instructions, reading maps, and solving problems. Full results: Expert
Interstate Truck Driving — Highly Proficient
April 2019
Measures a candidate's knowledge of principles and methods for moving goods by road and ability to safely control operations.
Full results: Highly Proficient
Mechanical Knowledge — Proficient
May 2019
Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: Proficient
Workplace Safety — Familiar
April 2019
Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.
Full results: Familiar
Workplace English — Highly Proficient
August 2019
Understanding spoken and written English in work situations. Full results: Highly Proficient
Basic Maintenance and Repair — Highly Proficient
December 2019
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Active Listening — Completed
October 2019
Actively listening and appropriately responding in conversations. Full results: Completed
Retail Skills: Shelf Stocking — Completed
February 2020
Receiving and storing merchandise or product.
Full results: Completed
Numerical Reasoning Skills — Proficient
July 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Proficient
Management & Leadership Skills: Impact & Influence — Familiar August 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar
Warehouse Associate — Highly Proficient
May 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Retail Customer Service — Familiar
June 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Familiar
Scheduling — Familiar
May 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Attention to Detail — Familiar
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Research — Completed
January 2021
Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology
Full results: Completed
Delivery driver fit — Familiar
June 2020
Measures the traits that are important for successful delivery drivers Full results: Familiar
Customer service — Familiar
August 2020
Identifying and resolving common customer issues
Full results: Familiar
Work style: Reliability — Proficient
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Ca.DriversLicense:Class "C"
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