Customer Service Account Manager
Resume:
Amanda Browning
Wharton, WV *****
**************@*****.***
Professional Summary
Positive and upbeat sales professional able to connect with customers, maintain documentation and exceed quotas. Maintain solid revenue streams by keeping open lines of communication with established and potential customers. Prospect for new business continuously while capitalizing on emerging sales opportunities.Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Manager
Cook and Cook Law Firm-Iowa
June 2007 to January 2011
Led branding and promotion to enhance customer experiences and drive sales. Addressed escalated customer issues and leveraged resources to implement actionable solutions. Negotiated contract terms and service agreements to meet both sales quotas and client budget constraints.
Maintained accountability for all account-related documentation and regulatory compliance. Assisted in making decisions based on contract requirements and guidelines. Managed overall account strategy and liaised with clients to build strong, lasting rapport to foster account retention.
Communicated with account holders to define and strategize needs, business requirements, and expectations.
Customer Service Representative
Wal-Mart-Charleston, WV
December 1999 to February 2005
Delivered fast and friendly service regarding questions and service complaints. Followed up with customers to offer additional support and check resolution satisfaction. Compiled customer feedback to recommend improvements to management. Documented, researched, and resolved customer service issues. Maintained customer satisfaction by addressing customer needs and resolving concerns. Anticipated needs and resolved problems to keep customers happy. Assisted customers in resolving product problems regarding usage or repair. Handled customer inquiries, billing questions, payments, and service requests. Identified causes of product malfunctions and credited affected customers. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
Avoided revenue losses with diligent attention to customers' needs and complaints. Cashier/Stocker
Wal-Mart-Charleston, WV
May 1999 to September 2003
I was responsible for ringing up our customers and ensuring that they had a good experience when readying themselves to leave the store.
I worked the night shift, so it was slow. Most of my time was spent facing, putting things back where they belong, and facing the shelves(along with helping all my co-workers when they needed it). I may have a touch of OCD and I am definitely competitive, so my shelves always looked the best. I was associate of the month my 3rd, 5th, 9th, 10th, and 16th month there. Outbound Call Center Representative
Quest Communications-Charleston, WV
December 1997 to March 1999
Helped improve processes and products by relaying customer feedback. Avoided revenue losses with diligent attention to customers' needs and complaints. Sold products to customers during routine service calls using strong cross-selling abilities. Completed inquiries and followed up with customers to share findings and offer solutions. Referred unresolved customer grievances to designated departments for further investigation. Updated records with all interactions and customers transactions. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Approached and solved work problems with initiative and sound judgement. Updated office files daily and kept records organized. Kept all areas clean, organized and in line with company professional standards. Protected company and customer data by following information policies. Contributed ideas for improving work processes.
Education
Associate's degree in Criminal Justice
West Virginia State Institute - Institute, WV
August 2000 to June 2004
Skills
• Call center
• Marketing
• Analysis skills
• Agile
• Sales
• Relationship management
• Research
• Communication skills
• Customer retention
• Microsoft Word
• B2B sales
• Inside sales
• Business requirements
• Organizational skills
• Project management
• Branding
• Microsoft Office
• Upselling
• Negotiation
• Schedule management
• Microsoft Excel
• Account management
• Leadership
• Customer service
• Time management
• Management
• Outside sales
• Customer acquisition
• Customer acquisition
Customer satisfaction
Communication skills and relatability
Computer efficiency
Ability to manage high yielding accounts
Complaint management
Customer service
Lead development
Client relationship management
Schedule management
Strategic decision making
Account servicing
Customer needs assessment
Written communication
• Salesforce
Certifications and Licenses
Driver's License
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