Administrative Assistant Public Works
Resume:
Dewanna Pleasant
*********@*****.***
Very customer service oriented. Self-sufficient and multitask worker. With abilities to work alone, and under little or no supervision. Fast learner and key team player. People orientated with 15 year’s office skills. Years of experience working and volunteering at Goodwill and shelters sorting through donations and restocking shelves. Counseling and placing people who were homeless in shelters or helping to located housing. Worked closely with Child Protection services and Mental Health Department and local authorities.
WORK EXPERIENCE
Public Works - Administrative Assistant
City of Dickinson – Dickinson, TX December 2021 to February 2023
Performed clerical and clerical-administrative duties for the Public Works Administration,
Street, Utilities and Shop. Work involves preparing correspondence, reports, vouchers, and other documents; screening and independently handling a variety of routine inquiries by telephone and in person; and maintaining a variety of records and files. Work also involves maintaining records of expenditures and assisting in budget preparations and preparing a variety of activity reports. Assist the Public Services Director with a variety of special projects and addressing inquiries and requests from City residents. Handling all fiscal matters for the Department and preparing bid specifications for special projects. Reports to the Public Works Director.
Public Works - Administrative Assistant
City of La Marque – La Marque, TX April 2019 to December 2021
Performed clerical and clerical-administrative duties for the Public Works Administration,
Street, Utilities and Shop. Work involves preparing correspondence, reports, vouchers, and other documents; screening and independently handling a variety of routine inquiries by telephone and in person; and maintaining a variety of records and files. Work also involves maintaining records of expenditures and assisting in budget preparations and preparing a variety of activity reports. Assist the Public Services Director with a variety of special projects and addressing inquiries and requests from City residents. Handling all fiscal matters for the Department and preparing bid specifications for special projects. Reports to the Public Works Director.
Meador Staffing Temp – File Clerk
City of La Marque Permits – La Marque, TX February 2019 to April 2019
Responsibilities included tracking all department records, logged manual files, and ensured electronic files were accurate and complete.
Direct Care Staff
Hands of Healing - Baytown, TX July 2017 to December 2018
Work closely with boys ages 9 to 17 years of age with disabilities in CPS custody. Monitor and counsel with the kids. Data entry, office work. HIPPA, confidentiality and self-control requirements. Supervise direct care workers and up to 25 children. Insurance verification, faxing, scanning, data entry. Answer phones, responsible for company vehicles upkeep including gas and mileage. Correspond with doctors and nurses and ability to read doctors’ orders and notes. Transport to and from school, doctors’ appointments, hospitals and emergency rooms. Monitor visits with siblings and parents and work closely with local authorities if needed. Vacuum, sweep and mop the facility. Ensure that the restrooms were clean throughout the day, maintain a clean restroom at all times. Wash and fold clothes and linens and arrange on shelves for children that were new to the facility to use as well as for the kids that were presently living there. Make sure clothes of the residents were placed in their cubbies neat and folded and clean at all times. Accept donations and sort through and determine what was needed and could benefit the facility and not.
Job Coach
Vocational Guidance Services - La Marque, TX May 2018 to August 2018
Worked a part time summer program with individuals on disability. Customer service, clerical, logging in daily activity of the employee while in their work place environment. Along with assisting with their job responsibilities. Helped to get the ones employed that were in our summer program but had not been offered a job. By calling agencies and workforce and walking into facility’s introducing myself and scheduling interviews and attending the interview to help insure employment. After getting employed making sure the employee dress attire for work was presentable and in uniform at all times. Document their attitude and counsel when inappropriate, making sure they were not late and on time. Coaching and training to help them to work properly. Place them on transportation list for too and from job if needed. I went over rules and regulations, start and end hour and break time and area for which breaks were to be taken only. Ensure ability to follow rules and regulations. Reinforce the importance of being respectful to supervisors, team leads, customers, and coworkers. Coach the individuals on their jobs and trained on proper procedures for the job they were hired to do.
I graded their performance hourly and documented and submitted to the state of Texas to help determine if this job was a right fit for this individual if not help them to find employment elsewhere. Provided transportation to interview and after employment was gained train for that job and continue to coach and monitor and log performance of the individual and report to state and meet with their direct supervisors daily to get their job duties and discuss any issues if any were presented to myself. I worked closely at CVS training on stocking shelves, vacuum, cleaning restrooms, working in warehouse restocking goods and pulling out of date merchandise off the shells. Maintain customer service while out on floor and assist customers that were shopping to find items and answer any questions customer may have. Keep the store shelves clean and in order at all times. I also worked at Goodwill and Habitat for humanity doing the same thing as at CVS. These were the 3 locations that I worked closely at supervising and training up to 9 employees with disability helping them to be able to maintain a job and keep it. At Goodwill we collected donations, wrote receipts, sorted through the donations hung on hangers and placed on bins to be placed in the correct department on the shelves. We also tagged and priced the clothes and discarded items that were not salvageable and not able to be sold. The employee was explained their job duties. They were graded on job performance, appearance, tardiness, attitude, cleanliness, job expectations daily and counseled after each shift. Then the report was data entered in the computer and sent directly to the state to determine if the job was a good fit for them if not they transferred elsewhere and some where even terminated it was based on their job performance that was documented by the job coach which was myself.
Registrar
Americas Best Value Inn - Galveston, TX November 2017 to March 2018
Registered patients in and out of the hotel for overnight stays. Worked key card machine. Cash and debit and credit card payments. Answer phones, assist in making reservations. Data entry, customer service, maintain a clean lobby area by mopping, dusting, vacuum, taking out trash, and ensured a clean restroom at all times. Enforced rules of nonsmoking facility Worked over night part time as night auditor.
Data Entry Specialist
Houston Food Bank - Houston, TX August 2017 to November 2017
Worked the front desk operating Data entry, answer phones, filing, customer service, faxing, copying, scanning, and helping counsel and directed persons that were severely impacted by Hurricane Harvey to other departments for all their needs. I.e., foods, clothing, rental assistance, and counseling. Help organize the clothing in the shelter area and sort through. Help disperse clothing throughout the community in need. Help run a resale clothing center by Ringing up sales and being accountable for cash drawer. Accept donations write receipts. Sort through donations and determine which were salvaged and eligible to be sold and which were able to be donated to our clothing bank for homeless individuals. I worked closely with customers. Responsible for timecard entry and payroll data entry for up to 19 employees. I ensured the restrooms were cleaned throughout the day and at the end of the day. I took out trash. I collected donations from outside that were left over night. I folded clothes and sorted shoes and placed furniture in the proper area to be tagged to be sold to customers.
Residential Counselor
Prairie Harbor - Wallis, TX August 2016 to August 2017
Live in counselor worked 4 days on 4 days off shifts. Provided direct care, counseling, and transportation for residents. Responsibility included helping with activities of daily living, hygiene, cooking, chores, and general housekeeping, arranging transportation to appointments and all aspects of learning. Ensured that all residents followed the rules and provided emergency first aid when needed. Performed light housekeeping duties and completed administrative task, such as filling out paperwork and writing reports, data entry, answer phones, place calls to child protection service. Worked closely with patients seeing the doctors. Help the nurses when administering medication. Sorted through donations and dispersed throughout the facility to needed individuals according to their size and needs.
Personal Assistant to Owner
Thompson & Thompson - Friendswood, TX May 2012 to August 2016
Worked front desk efficiently, managed all important telephone calls, collected and sorted mail, screened and initiated telephone calls. Maintained daily tasks list by arranging meetings and made appointment with individuals on a priority basis. Handled all the documentation work. Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations. Planned the timetable schedule of business, personal and weekend events. Collaborated with all special events with preferred vendors. Payroll assistance for up to 10 employers. Data entry of hours and vacation times and days .
Office Manager/Administrative Assistant/Building Safety Officer
Gulf Coast Center - Pearland, TX December 2007 to April 2012
Responsibilities included weekly maintenance of company vehicles, updating of weekend call out board for staff emergencies, and point of contact for CPS and local authorities.
Directed calls to appropriate staff, filed client records, created weekly analysis reports, uploaded payroll, scanned and faxed client information to doctors, coded charts, and verified insurance billing. Chaired weekly motivational skill meetings with staff; prepared agendas for safety meetings and class material. Worked closely with mentally challenged clients of all ages and scheduled drug and counseling screenings. Payroll clerk for up to 20 employers. Responsible for timecard entry and vacation time. Data entry, faxing, scanning, postage machine, and vending machines. Collect copays, money handling and bank deposits. Clean facility vacuum, dust, clean restrooms, mop and take trash out every day and sometimes several times a day. Customer service while working front desk checking in patients to see the doctor and collecting copays and verify insurance Scanning license and insurance cards and writing receipts. Always maintained a clean lobby and worked a 10 key phone system. Accepted donations and go through and disperse throughout the facility where needed. Safety manager maintained a safe working environment for all coworkers insured fire extinguishers were up to date and properly working and exit routes were in place and building was inspected and up to code daily
Registration Clerk
Mainland Medical Center, Emergency Room – La Marque, TX April 2004 to December 2007
Worked front desk while providing customer service to patients by greeting and registering, verified insurance information and benefits, answered phones, input data, collected and processes co-payments, and provided billing codes. Supervised up to 4 staff and trained new hires. I worked closely with Emergency room staff which included doctors, nurses, registration clerks, maintenance, security, aides, and correctional officers during emergency stand down. Help nurses administer medication to patients, fill water container's, answer call lights and transport to x-ray and various departments. Answer call lights and 10 key phones. Accountable for cash and credit card copays that were to be deposited by supervisor to the bank
EDUCATION
La Marque High School - La Marque, TX
September 1984 to June 1988
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