Customer Service Sales Associate
Resume:
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Layton, Utah *****
*******@***.***
Career Summary
Versatile professional with a diverse background encompassing retail customer service, insurance agency analysis, and professional fitness instruction. Proven ability to deliver exceptional customer experiences, analyze and optimize complex data, and promote health and wellness through tailored fitness programs. Adept at leveraging strong interpersonal skills and analytical expertise to drive results across various industries. Education
Brigham Young University
Provo, Utah
Coursework completed in working
towards Undergraduate Degree
Key Skills
Customer Service
Team Leadership
Organization
Communication
Problem Resolution
Meticulous Eye
References
Available upon request
Experience
Senior Sales Specialist REI Farmington, UT- May 2022 to present Entry level Sales Associate REI Farmington, UT- Oct 2019 to May 2022
• Provide exceptional customer service, acting as a team lead and organizing/directing footwear department.
• Assist in various departments including frontline, banking, order fulfillment, and clothing inventory management.
• Contribute to the creative visual team for enhancing store aesthetics.
• Progressed from an entry-level sales associate position to a more advanced lead role Yoga and Barre Instructor Relaxation Fitness Fruit Heights, UT- Oct 2018 to Present
• Conduct open studio sessions, instructing group classes in either yoga or Barre.
• Manage client onboarding, adding new clients to the system.
• Handle financial transactions for classes.
• Prepare the studio for upcoming classes.
Customer Care Specialist Soli Wellness Layton, UT- June 2017 to 2019
• Greet and check in patients for chiropractic care.
• Perform specific warm-up procedures to prepare patients for chiropractic adjustments.
• Develop and mark X-rays, ensuring accuracy in patient records.
• Complete patient care paperwork and file patient charts.
• Conduct weekly inventory counts and reorder supplements as needed. Commercial Insurance Specialist Farmers Insurance Ogden, UT- Aug 2006 to June 2017
• Managed incoming calls from clients, addressing questions, payments, billing, and claims.
• Provided quotes for new business and additional lines of business.
• Wrote policies for clients and facilitated the underwriting process.
• Advanced to from an entry level Home and Auto Specialist to a Commercial insurance specialist role, overseeing the management and writing of commercial insurance policies.
• Collaborated with corporate customer service to resolve customer issues.
• Acquired proficiency in various systems during tenure. Responsibilities & Accomplishments
Played a key role in launching REI locations in Jackson Hole and Glenwood Springs as a Go-Team associate. Proficient in banking, order fulfillment, and frontline duties. Actively directed an efficient store inventory management session. Introduced a streamlined organizational system for the footwear warehouse, simplifying tasks and improving stock accessibility. Established and directed clear team responsibilities, fostering a productive work environment. Instrumental in organizing footwear clearance, one-offs, and merchandising for enhanced sales and product visibility.
Serena LeBaron
Senior Sales Associate
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