Customer Service Human Resources

Lue Graham

248-***-**** *********@*****.***

A focused goal-oriented Professional team player with a lifelong interest to serve and represent clients and customers, contributing to the overall success of the office, support team and management, while enhancing the operations of the company. A passion to learn as I increase my skills in law while staying focused on good customer service in order to keep our customers happy and the clients knowledgeable about their cases. Education:

Grand Canyon University – Phoenix, AZ

MS – Criminal Justice Graduated March 2022

MS Health Administration Graduated March 2014

BS - Health Science in Professional Development – Graduated March 2011 Summary of Qualifications:

• Over 25 years of accomplished Administration and Customer Service experience

• Worked in a fast-paced service industry atmosphere while staying customer focused

• Over 7 years of Human Resources experience

• Performed all duties and responsibilities in compliance with SOP, outlined in the CFR that is applicable to Federal, State and Local laws. Employment:

Paralegal 08/23 – Present

JC Auto Accident Law Firm – Paralegal / Southfield, MI

• Litigation

• Legal Writing

• Complaints

• Jury Demands

• Initial Disclosures

• E-Filing with MI File

• Calendaring

• Witness Lists

• Communicating with OPC, Insurance Adjusters and Clients

• Assisting with Scheduling Depositions

Legal Assistant 06/2021 – 06/2023

Vanessa Fluker ESQ. Law Firm – Detroit, Michigan

• Apprenticeship

• Legal Writing

• Memorandums

• Customer Service

• Landlord/Tenant Court Appearances

• Demand Letters

Accounts Management 05/2017 – 11/2020

Fluidline Components – Clawson, Michigan

• Accounts Payable / Receivables

• Administrative

• Customer Service

Lab Technician / Supervisor 11/2004 – 08/2016

American Red Cross – Detroit, Michigan

• Q & L Components Laboratory Technician

• Manufacturing Blood

• Collections Supervision

References furnished upon request

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