Executive Assistant Customer Service
Resume:
JENNIFER CORBETT
Austintown, Ohio *****
************@*****.***
Experienced Customer Service/ Customer Representative with over 25 years of experience in the industry. Driven and resourceful administrative professional with a lifetime of experience assisting with impeccable work ethic of high-achieving goals. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads with rapidly changing environments.
Work Experience
Executive Assistant
Andy Myers; Author - Remote
August 2023 to Present
I am the executive assistant to Number 1 Selling Author, Andy Myers. Andy is on the NY Best Sellers list with over seven books he's written.
As his assistant, I make all arrangements for book signings, travel, rentals, venues, news interviews, podcast segments, and anything else Andy
would require.
Family Counselor
Lord & Moses, LLC - Vienna, OH
March 2023 to Present
As a family councilor, I received grieving families who have lost a loved one. It was my responsibility to assist them in carrying out their loved ones last wishes. Assisting them in choosing spaces, graves, monuments, headstones, footers, and miscellaneous other products to place upon their loved ones property.
My position also required me to take all phone calls and assist customers via telephone whether it was the cost of an item to a complaint of any sort. Being a family counselor was a rewarding and heartwarming experience like no other.
Web Designer/ Marketing Director
Expert Pest Management - Boardman, OH
June 2018 to January 2023
Web Designer for 3 companies, linked via sister companies. Ensured maintenance, data, security, and assure every aspect of these websites are correct, current, and running as expected. Responsible to publish informative articles and posts weekly. Fluent in HTML, CSS, and JavaScript coding and website content management. Work closely with Google My Business, and Google Ads to maintain a positive Google presence for my company. Extensive experience with Google, Google
Analytics, Better Business Bureau, and various other third party companies pertaining to retaining a positive company reputation. Responsible, as the Marketing Director, for the organization's marketing strategies, developing and executing specific tactics to strengthen the company's market presence. Developed a strong digital presence online by implementing SEO and analytics. Developed a skilled marketing strategy, and have been able to drive creativity and enthusiasm the company. The goal is to maximize revenues in order to thrive against competitors. The company's revenue has increased by 44% within
2 months under my direction.
Business Manager
Children's Department Manager. - Boardman, OH
September 2015 to March 2019
Responsible for every aspect of the department including events, schedule making, quota carding, and coaching associates within the department. Providing excellent customer service is a major priority along with meeting monthly sales goals.
Store Secretary
Dillard's, Inc - Youngstown, OH
September 2015 to March 2019
Responsible for payroll, various HR duties, maintaining associate files, and being a liaison between corporate and our associates. Responsible for all office duties that were required. Extensive Customer Service training. Answered the multi line phone system, secured the vault at closing, and handled all customer issues, complaints, and cash refunds.
Administrative Assistant
Pick A Contractor - Youngstown, OH
June 2008 to October 2014
Mentored by a Chief Executive Assistant Level 5 Corporate professional. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Executed record filing system to improve document organization and management. Scheduled office meetings, client appointments, and travel accommodations for the Executive staff. Sorted and distributed office mail and emails while recorded incoming shipments for corporate records. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Handled client correspondence and tracked records to foster office efficiency. Monitored supervisor's work calendar and scheduled appointments, meetings and travel. Coordinated travel arrangements by booking airfare, hotel and ground transportation. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. Coached new employees on administrative procedures, company policies and performance standards. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Unit clerk/Health Care Associate
Mercy Health - Youngstown, OH
July 2008 to August 2009
My position was a unit clerk / HCA in neurosurgical intensive Care unit. It was my position to take care of patients after surgery and follow the physicians written orders.. it was also my responsibility to assist the registered nurses in helping the patient as well. Education
Certification in Medical Assisting
Mahoning County Career and Technical Center - Canfield, OH August 2007 to July 2008
Diploma
Youngstown State University - Youngstown, OH
1996
Skills
• Experience with troubleshooting.
• Stellar active listening skills.
• Clear communication and reasoning skills.
• Quick problem solving skills.
• Account Management
• Retaining Professional Relationships.
• Critical Thinking
• Calendar Maintenance
• Data Communications
• Administrative Management
• Creative Solutions
• Complex Problem-Solving
• Consistent Brand Messaging
• Team Support
• Clerical Support
• Records and Database Management
• Data Entry
• Creative Underwriting
• Microsoft Office
• Digital Marketing
• Account management
• Business development
• Sales
• Negotiation
• Marketing
• Analytics
• Customer service
• Underwriting
• Google Ads
• SEO
• Google Analytics
• Web design
• JavaScript
• HTML5
• WordPress
• Content Management
• Branding
• Email Marketing
• Web Development
• Facebook Advertising
• Google AdWords
• Multi-line Phone Systems
• Content Development
• Front desk
• Clerical experience
• Personal assistant experience
• Help desk
Certifications and Licenses
Driver's License
March 2023 to March 2028
Certified Medical Assistant
August 2007 to July 2012
My certification is expired
Certified Phlebotomy Technician
September 2008 to October 2017
Contact this candidate