Front Office Desk
Resume:
Destiny Rivera
Kissimmee Florida, *****
****************@*****.***
EXPERIENCE
Omni Hotels and Resorts- 1500 Mansions Blvd, - Front Office Supervisor / Accounts Receiveable
Jan- Present
Front office:
● Generated and assisted AFOM’s with inputting upsells in excel
● Generated and assisted with scheduling in excel
● Trained Front desk Agents on how to ensure the appropriate check in and check out process of guests in a courteous and professional manner while maintaining four star/four diamond standards
● Assisted with responses in Madallia and Elmer
● Responsible for handling Guest issues and following up
● Focused on the Conpanys score goals
● Managed daily pre-shift meetings to ensure the team is prepared Accounts Receivable:
● oversee and facilitate income and revenue collection processes
● Handle invoices
● Work through discrepancies
● Maintain accurate financial records
● Wire transfers/check refunds/batch report etc.
Melia Orlando Celebration, 225 Celebration Pl— Front Office Manager
Oct 2022 - June 2023
● Manage scheduling, hiring, terminating, one to one monthly evaluations
● Payroll -ADP
● Focused on the company’s scores and track of our daily reviews
● Promoted upselling
● Created insensitives for the front office, handled employee of the months and appreciation gatherings
● Communicate with all department heads on a daily basis
● Create excel to organize reports
● Leading by example whenever any incidents occurred.
● Organized follow- up calls and reports after handling guest recoveries
● Created sop on how to redeem points and promote joining rewards programs
Royalton Park Avenue Hotel, 420 Park Avenue S. —
Operations Manager
December 2021-May 2022
● Assisted in Inputting scheduling for front office team
● Enforce S.O.P
● Open house from housekeeping aspect
● Orchestrate pre-shift meetings
● Communicate directly with other department heads
● Assist front desk team with check in and check out SKILLS
Ability to work independently
and effectively in time sensitive
environments
Possess sound knowledge of
Microsoft Word, Outlook
2016,Front, Excel, CARES,Fosse,
Extranets (OTA), Lightspeed,
MEWS, Cardpointe, knowcross,
Salto, Alice, Opera 5.5, Synxis
E-bonus, Sertifi, Medallia,
Synergy, ADP Opera Cloud
AWARDS
Teachers Assistant
Certification
Employee Of The Month
Mandated Reporter
CPR / AED CERTIFICATION
LANGUAGES
ENGLISH
SPANISH
Moxy NYC Downtown, 26 Ann St New York NY — Front
Office Manager
2018 - December 2021
● Managed and motivated the Front Office team in order to provide a high standard of service for customers.
● Showed Initiative, Problem Solving, Staff Training, Team Leading.
● Financial Performance (Up selling, Operation Auditing)
● Organize weekly staff Schedules
● Developed strategies and implemented action designed to achieve set objectives.
● Organize weekly morning meetings, plan and coordinate any events or conferences within the hotel to ensure they run smoothly.
● Close communication with AGM regarding scores, budget, staffing. EDUCATION
Post University, Hybrid— General Business Management 2017- 2021
Bachelor's Degree
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