Data Entry Administrative Support

MAPHUTI SHERYN LEDWABA

JUNIOR ADMINISTRATOR

079-***-**** 067-***-**** *************@*****.***

No 10 Canning Toad Lombardy West 2090 South Africa Languages English, Sepedi

PROFFESSIONAL SUMMARY

Economic Development Administration Intern, Edge &Co pty Ltd (Work from Home) Feb 2024- To Date

1. Administrative Support:

Handling Correspondence: Managing emails, phone calls, and other communications.

Scheduling and Coordination: Organizing meetings, appointments, and events for managers or teams.

Filing and Document Management: Creating and maintaining digital and physical filing systems, ensuring that records are kept up to date and organized.

Data Entry and Database Management: Inputting data into systems, updating records, and ensuring accuracy. 2. Customer Service and Client Relations:

Handling Inquiries: Answering client or customer queries via email, phone, or face-to-face.

Customer Feedback: Collecting and processing feedback from customers or clients.

Managing Client Accounts: Helping with customer account management, invoicing, or resolving service issues. 3. Project Management Support:

Assisting with Project Coordination: Supporting project managers by organizing tasks, timelines, and team activities.

Documentation: Creating project reports, tracking progress, and maintaining records of project activities. 4. Reporting and Analytics:

Creating Reports: Assisting with the preparation of business reports, including financial, operational, and performance reports.

Key Skills Developed:

Organizational Skills: Learning how to manage time and resources effectively.

Communication Skills: Enhancing both written and verbal communication abilities.

Problem-solving Skills: Gaining experience in resolving business challenges.

Teamwork: Collaborating effectively with different departments and colleagues.

Technical Skills: Becoming proficient with software tools used in business administration (e.g., Microsoft Office, accounting software).

Assistant Branch Manager, Supreme Financial Services, Steelport Limpopo Mar 2022- Dec 2023

o Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.

o Managed and evaluated operational processes and procedures to offer retail lending products and services o Completed trades on Delfin system derivatives, increasing profits 70%. o Managed branch size of over R 400 000 in deposits and team of 3 full and part-time employees. o Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. o Supervised team of 3 branch employees and made recommendations regarding performance evaluations.

o Grew customer base by 40% over 80% 3 months’ period through community network and innovative customer incentives.

o Coached and developed branch staff by offering constructive feedback and Loan matrix. Fraud awareness, cyber security, Balancing Recon

• Coached and developed branch staff by offering constructive feedback and Loan matrix, Fraud awareness, SUPREME FINANCE KRIEL, Mpumalanga

Mar 2021 - April 2022

Branch Consultant

o Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.

o Managed and evaluated operational processes and procedures to offer retail lending products and services. o Opened and closed accounts, set up services and finalized contracts. o Provided advice on loans, investments and other bank products o Identified prospecting approaches to discover potential customers and create opportunities to sell financial solutions and ideas.

o Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product. Till Operator Woolworths Jun 2017-Dec 2019

Worked flexible schedule and extra shifts to meet business needs

• Addressed customer needs and made product recommendations to increase sales

• Performed cash, card and check transactions to complete customer purchases Processed refunds and exchanges in accordance with company policy EDUCATION

1, Bachelor of Applied Arts, University of Limpopo – Polokwane 2018-Incomplete Media Theory: Understanding frameworks that explain how media operates and affects audiences. Cultch Studies: Examining the relationship between media and cultural practices, beliefs, and values Media Production: Investigating the processes and technologies behind media creation. Media Audiences: Analyzing how different audiences interpret and engage with media. Media Ethics and Policy: Exploring the ethical implications of media practices and the regulatory environment. 2, NATIONAL SENIOR CERTIFICATE, EBENEZER SECONDARY SCHOOL - Mokopane, South Africa 2015

• Sepedi home Language. English. Life Orientation, Business Studies, Economics, Accounting, Mathematical Literacy.

3. SANGE SA (Training &skills)

2023

Business Administration NQL 4

Planning, organizing, leading, and controlling an organization's resources to achieve specific goals. Managing the organization’s financial resources, including budgeting, investing, 4. BA Communications (UNISA) 2024 (In progress)

The study of how people communicate through various forms of media, including verbal, written, and digital channels. The program prepares students for careers in a range of fields by developing their skills in effective communication, critical thinking, and media literacy. CORE COMPETENCIES AND KEY SKILLS

Flexibility

Administration

Data Capture

Communication skills

Computer Literacy

Ability to work under pressure

Ability to work independently

Team member

Problem solving

Ethical Behavior

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