Technical Support Quality Assurance

Elnora Napier

Hilliard, OH *****

*********@*****.***

614-***-****

Professional Summary

Dedicated and results-driven professional eager to contribute to organizational success by utilizing my expertise in identifying business needs, meticulous documentation, data analysis, and strategic problem- solving. With a passion for fostering collaboration and driving efficiency, I aim to deliver actionable insights that support growth and innovation. Looking for a dynamic role that challenges me to make a meaningful impact.

·

· Quality Assurance

· Resource Planning

· Technical Support

· Systems Improvement

· Training

· Time Management

Work Experience

Internet/Voice Repair I

Spectrum-Columbus, OH

November 2024 to Present

· Assist customers with setting up and troubleshooting their wireless internet equipment.

· Respond to customer inquiries and requests via telephone in a timely fashion.

· Document all inquiries, requests, resolutions, and follow-up tasks.

· Investigating customer complaints and deficiency reports, and providing identification of causes to appropriate authorities.

· Display a courteous and empathetic attitude to all customers.

· Perform research to answer customer inquiries and requests.

· Meet quantitative performance metrics as outlined. Sales Rep/Call Center

Community Choice Financial-Columbus, OH

November 2022 to February 2019

· Handled Inbound and outbound calls providing product recommendations.

· Assisted customers with online loans using arithmetic and multiple computer applications

· Achieved high customer satisfaction rating.

· Maintain higher level privileges and access to system applications that are required to access the loan data.

· Provided administrative, technical and general office support duties. Church Secretary

Bibleway Assembly

September 2012 to February 2016

· Manage the church office, including answering phones, greeting visitors, and responding to inquiries.

· Maintain accurate and organized church records, including membership databases, meeting minutes, and financial documents.

· Provided support and assistance on personnel, supply, training, and budget reporting and processes; utilizing office automation to create, retrieve, update, manipulate and store electronic data; and preparing, editing and formatting documents and reports.

· Assist in the coordination of church events and activities, ensuring timely communication to the congregation.

· Participated in physical inventories.

· Support the financial processes, including tracking donations, preparing reports, and coordinating with the finance committee.

· Assist with budgeting and financial planning as needed.

· Manage the church calendar, scheduling meetings, events, and facility use.

· Performed clerical or office work such as duplicating documents, processing/delivering mail, basic record keeping, reporting and informational duties, including compiling, maintaining, updating data, lists and reports in support of an organization's operations.

· Investigating and resolving inventory discrepancies

· Coordinate with staff and volunteers to ensure effective event planning and execution.

· Handle sensitive information with discretion and maintain confidentiality regarding church matters.

· Provide administrative support to the pastor and other church leaders as required. Home Health Aide

Homewatch Caregivers

March 2010 to April 2012

· Provided compassionate care and support, assisting with medication management and daily activities.

· Communicate and treats customers in a courteous, tactful, and respectful manner. Provides the customer consistent information according to established policies and procedures. Handles conflict and problems relating to the customer in a constructive and appropriate manner.

· Participate in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

· Communicate with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

· Ensured client safety during transport to school, home, and medical appointments.

· Participate in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

· Develop/maintain effective and efficient communication with the patient, interdisciplinary team.

· Developed and implemented individualized care plans in collaboration with healthcare teams.

· Maintained detailed records of client progress and communicated effectively with family members and healthcare providers.

Education

Associate Degree in Office Administration

Lima Technical College

Skills

• Technical Support

• Customer Service

• Troubleshooting

• Network Support

• Software Troubleshooting

• Attention To Detail

Contact this candidate