Customer Service Front Desk
Resume:
Melissa Cantrell
**** ******* ***, *** *****, NV, 89121
Profile:
As a dedicated, ethical employee, with multiple experiences in the work environment; team building, problem solving and communication expertise that has the ability to see long term objections effectively.
Experience:
August 2016 – Present – A & R Appliance
Las Vegas, Nevada
Office Administration
Effectively routed & dispatched pickups and deliveries. Make requested policy and account changes.
Respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options for warranty/coverage. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Handled billing and effectively took payments
June 2015 -July 2016 - Colleen Classic Consignment
Las Vegas, Nevada
Customer Service Supervisor
Schedule pick-ups, deliveries and dispatching. Identify and assess customers need to achieve satisfaction. Effectively manage large amounts of incoming calls. Follow up with customers, ensuring that products were delivered in effectively and that customers were satisfied. Used point of sale terminal to complete sales and balance end of day report Searched for best vendors and ordered merchandise, world market center to do inventory on incoming merchandise. Trained new employees.
January 2014-June 2015 – Las Vegas Athletic Club
Las Vegas, Nevada
Front Desk & Housekeeping
Greeting/checking in customers and guests, ensuring polite and positive impression. Ensured customer accounts balanced, and took responsibility for payments. Responding to customer inquiries (face-to-face, over the phone), bookings, and screening and routing calls. Light cleaning duties performed in a timely and ordered manner.
Education:
Odyssey Charter High School - Graduated 2013
Skills:
Strong Communication -Time Management - Point of Sales (Clover System) - Inventory Management - Dispatching Account Management – Account Receivables – Computer Skills: (Windows, Emails, MS-Word,)
Salary Requirement Negotiable
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