Customer Service Administrative Assistant
Resume:
Andrea D Sweet
Grand Prairie, TX *****
****************@*****.***
Career Summary
HR and Training Professional with 10+ years in program coordination, employee training, and compliance. Former Epic Program Training Coordinator at Cook Children’s Medical Center, managing registrations and credential compliance. Previous HR roles focused on recruitment, regulatory compliance, and fostering inclusivity. Skilled in driving change with a focus on employee engagement and development.
Core Competencies
Talent Acquisition and Management
Training and Development
Regulatory Compliance
Data Analysis and Reporting
Customer Service Orientation
Diversity, Equity, and Inclusion
Effective Communication
Change Management
Conflict Resolution
Operational Planning and Execution
Human Resources & Volunteer Management
Proposal Writing
Employment History
Epic Training Program Coordinator & Operations Specialist
Cook’s Children Hospital Fort Worth, Texas
October 2022 - June 2024
Oversaw all operations of the Epic Training Program, managing daily activities and LMS functions independently. Supported credentialing for new and transferred employees, coordinated Epic training registration, and prioritized customer service. Acted as department liaison with the LMS team, coordinating upgrades and enhancements with strong organization and attention to detail.
Adjustment Specialist
Paycom Grapevine, Texas
October 2021 - June 2022
Handled research and amendments for prior period adjustments (PPA), resolving tax issues and ensuring accuracy in filings. Collaborated with the team to address recurring issues, improve workflow, and prepared PPA reports for management. Assisted clients with tax inquiries and provided guidance on documentation. Trained new staff on processes and best practices to boost team performance.
Senior Associate, Operations Services
CoreLogic Irving, Texas
June 2020 - October 2021
Conducted data research, processed payments, maintained files, and ensured procedural compliance. Collaborated with teams to streamline operations, developed training materials for new hires, managed quality checks, and supported team members in troubleshooting issues.
Field Interviewer & Assessment Administrator
Westat Rockville, Maryland
November 2016 - December 2019 (Remote)
Conducted eligibility assessments, managed data collection, and ensured data accuracy. Scheduled and documented participant interviews, facilitated assessments, monitored testing, and supported participants. Maintained accountability in documentation and data submissions.
Scoring Assistant
Educational Testing Services (Remote)
March 2015 - Present
Graded state assessments across grade levels, ensuring adherence to scoring metrics and submitting data accurately. Collaborated on assessment feedback, participated in quality assurance, and trained new scorers for consistency and accuracy.
Administrative Assistant
Kent Home Services Grand Rapids, Michigan
June 2018 - May 2019 (Remote)
Managed client appointments, data entry, and communications, ensuring accurate scheduling. Organized client records, assisted in marketing by distributing promotional materials, and provided prompt customer service to build positive client relationships.
Educational History
Bachelor of Arts in Urban Administrative Services
Cleveland State University Cleveland, OH
Graduated: December 2008
Focus on Public Administration
Relevant Coursework: Negotiation and Conflict Management, Management of Urban and Non-Profit Organizations, Proposal Writing, Oral Communication
Associate of Arts & Associate of Applied Science in Public Administration
Lorain County Community College Elyria, OH
Graduated: December 2008
Relevant Coursework: Organizational Development, Human Resources & Volunteer Management, State and Local Government, Budget and Finance for Public Communication
Occupational Licenses, Certificates and Training
National Career Development Association (NCDA) – June 2021
American Society for Public Administration (ASPA) – July 2014
National Association of Professional Women (NAPW) – 2014
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