Customer Service Supply Chain
Resume:
**********@*****.***
Fontana, CA 92336
SKILLS
• Leadership
• Team Building
• Delegation
• Training
• Integrity
• Operational & Strategic Planning
• Performance Monitoring & Analysis
• Employee Engagement
• Learning Agility
• Time Management
• Customer Service
• Complaint Resolution
• Active listening
• Positive Attiude
• Order Processing
• Distribution Operations
• Logistics
• Supply Chain
• Inventory Control
• Warehouse Operations
• Production Management
• Quality Assurance
• Root Cause Analysis
• Continuous Improvement
• Lean Manufacturing
• Attention To Detail
• Worksite Safety
• Company Compliance
• SOP Modification
• Kaizen Champion
• SAP/ERP Proficient
CERTIFICATIONS
Certified 10k Spec Clean Room
Operator
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• Certified Fork Lift Operator
• Certified Fire Extinguisher Trainer
KIRK FARR
Team Coach & Leadership
Results-oriented professional with 17+ years of experience in operations management, adept at optimizing process' across diverse environments such as hospitality, distribution/logistics, and manufacturing. Proven ability to boost efficiency, reduce costs, and enhance customer satisfaction. Expertise in fostering a collaborative culture, possessing integrity, and offering team leadership, with a focus on providing a remarkable service and exceeding operational goals. Seeking a challenging role where I can leverage my distinct skillset to contribute to a dynamic organization.
Customer Service Representative -
Remote
Bay Alarm
Jun 2017 – Present
Team Leader, Logistics Outbound
McKesson
Mar 2024 – Dec 2024
Supervisor of Operations
Aramark
Jun 2023 – Feb 2024
Manufacturing Production Supervisor May 2018 – Jun 2023 EXPERIENCE
Maintained records of product serial numbers & warranties associated with each install.
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Processed orders, refunds, & invoiced clients. Updated knowledge base of current products, services, pricing and promotions.
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Demonstrated excellent communication skills, both verbal & written, in order to effectively interact with customers.
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Responded to telephone inquiries & complaints while adhering to company policies and procedures, providing superior service.
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Successfully managed a team of 16 logistics staff in an efficient and effective manner, demonstrating strong leadership skills to meet goal achievement.
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Redesigned workflow processes through cross-functional collaboration, reducing bottlenecks and enhancing operational excellence.
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Optimized outbound operations through strategic team deployment, while upholding strict safety work practices.
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Served as interim Supervisor, addressing team performance issues and fostering a positive work environment.
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Developed comprehensive reporting systems for daily operational challenges, ensuring effective communication channels between clientele and management.
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Optimized warehouse and delivery teams by overlapping schedules and creating a systematic format to reduce overtime and increase productivity.
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Fostered strong partnerships with Sheriff department leaders while managing dynamic protocol changes and maintaining team professionalism across client sites.
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Hired & trained staff on new software systems, developed team, coached, disciplined and resolved incidents or complaints filed.
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Arlon EMD
Department Supervisor
EIS Fabrico
Aug 1996 – Dec 2017
Assistant Manager
Howard Johnsons
Jan 1992 – Jan 1996
Implemented root cause analysis program using 5-why methodology, followed by corrective actions to quickly resolve root production breakdowns and customer complaints.
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Spearheaded technological infrastructure improvements and supplier relationship management to optimize production workflow and supply chain efficiency.
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Led operational excellence initiatives reducing scrap by 28% while maintaining 99.5% on-time delivery.
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Decreased overtime by 41% in 6 month plan with better department scheduling and planning.
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Orchestrated comprehensive training programs across departments, fostering a Lean Manufacturing culture and enhancing operational efficiency.
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Developed talent through strategic recruitment, performance coaching, and cross-training initiatives while ensuring GMP compliance.
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Provide feedback through performance reviews and reward superior work ethics.
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Facilitated AM meetings of prior day business to management executives and stakeholders and built external networks with vendors and suppliers.
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Fostered team accountability through effective task delegation and work order prioritization, resulting in consistent achievement of daily targets.
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Implemented robust inventory management system, leading warehouse teams through quarterly cycle counts and enhancing material tracking efficiency.
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Managed quality control protocols for DMR products, ensuring strict compliance with nonconforming materials inspection standards.
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Fostered safe working environment through preventative maintenance protocols and safety measures, reducing workplace incidents and operational downtime.
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Coordinated seamless operations between front desk, housekeeping, and food service teams to ensure exceptional guest experience.
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Performed night audit procedures, daily reconciliations, and systematic revenue tracking.
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Scheduled maintenance, repairs, and forecasted purchasing to meet business needs.
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Developed and executed staff training programs focusing on service excellence, operational efficiency, and guest satisfaction benchmarks.
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Created weekly schedules based on predicted staffing needs, budgets and employee requests.
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Conducted daily meetings across teams that focused on customer/employee safety.
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High School Diploma
Manteca High School
Mar 1990
EDUCATION
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