A Team Customer Service
Resume:
Brianda Santiago
Buena park,CA 90621
***.**********@*****.***
Education
Buena Park Highschool August 2014- May 2018
High School Diploma
Work Experience
Windsor Gardens Care Center of Fullerton September 2018-May 2019 Activities Assistant
• Address patients needs
• Communicate with patients both in English and Spanish
• Coordinate activities based on patient’s necessities
• Substitute in different areas based on demand
• Greet guests and direct them to corresponding locations
• Handle de-escalated situations with patients
• Coordinate different events within the facility
• Work together with employees as a team
Work experience November 2019-January 2020
Sears cashier/Supervisor
•communicates with customers in both English and Spanish
•work together with employees as a team
•Substitute in different areas based on demand
• work in different areas
• Supervised the merchandise, apparel and computers
• I helped train the newer employees, helped in the customer service area we had
• Helped with placing the employees in different departments to help them grow and learn different areas
((Store sadly closed down))
Work experience
Crescent Carwash May 2020-October 2021
•Cashier
• communicates with customers in both English and Spanish
•works together with employees as a team
•front woman in charge of maintaining a clean work area
•polite and helpful to all customers
Manages the phone when getting calls for information on the Carwash or when we had special deals Money handling, counting and noting.
For reference contact Esmeralda at +1-714-***-**** Work Experience
Johns Incredible Pizza September 2021-May 2022
• Buffet attendant, Prep, sometimes pizza kitchen
• Handles the food placed on the buffets always making sure it’s fresh and good to serve
• Always having a positive attitude and a smile so everyone can have an incredible time
• Talk with guests answering any questions or concerns when asked
• Work as a team it gets the job done and helps everyone in every station
• During Closing shifts I make sure everything is cleaned all silverware, plates, cups, are in dish for the next day throw all food away that gets left behind or wasn’t used or is out of date.
• During Opening shifts I fill up the wells in the buffets before putting the right utensils in every area I make sure to have all my items and food products ready to go before opening, I make back ups in case we have a busy day or have any parties later on in the day
• If needed I’m put on different areas if short on staff or covering a break
• Sometimes I’m put to train our new members and show them as much as I can so they can get the hang of things
• When I was in prep I was preparing many of the condiments we use for salad, pasta, and dessert. We also had boss orders we made orders to go which had plenty of items from our menu at John’s or a slightly different one that included wings
For reference call my old manager Kevin at 714-***-**** Portos Bakery May 2022- December 2022
• customer service
• Bakery retail
• Packaging and handling with care any of the guests items
• During opening shifts I’d help pack dozens before we start the day so we can be more prepared in case we get a big line or we have guests order a big order
• During closing shifts we will pack any left over pastries in big boxes to give to different places such as hospitals and children hospitals
• Always having to be kind and patient with guests
• Always glad to help any way I can such as helping at the register helping other coworkers when I’m need with large orders or if they need more boxes
• When we have a busy day we all try to help each other out as best as we can because we have to go as fast as we can in order to get everyone their orders
• Work as a team help another team member when having some trouble or have a big order
• Engaging with customers and helping them in food choices when asked for any recommendations For reference contact my supervisor Reina at 714-***-**** Burlington October 2023- November
2024
• Customer service
• Retail
• Cashiering
• Front of house and back of house
• Answering the phone when needed
• Work as a team, engage with customers
• Greet customers in a friendly and professional manner
• Provide customer with helpful information about products and services
• Answer customer inquires in a timely and efficient manner
• Maintain a clean and organized workspace
• Follow cash handling policies and procedures
• Adhere to all company policies and safety regulations
• Assist in stocking shelves and setting up displays
• Help other associates to ensure store presentation standards are met
• Resolve customer complaints and concerns in a professional manner Dollar Tree Part time Assistant Closing Manager August 2024-Present
Customer service: Providing exceptional customer service
Store operations: Assisting with daily store operations, including opening and closing procedures
Merchandising: Overseeing and participating in merchandising activities
Front-end operations: Overseeing and participating in front-end operations
Inventory management: Assisting with inventory management
Loss prevention: Supporting the store manager in loss prevention efforts
Record keeping: Assisting with record keeping, including cash register deposits and receipts
Staffing: Assisting with ensuring proper staffing coverage
Safety: Fostering a culture of safety
Productivity: Meeting or exceeding productivity targets
Company policies: Following all company policies and procedures
Management responsibilities: Assuming certain management responsibilities in the absence of the store manager
Volunteering
St Pius Buena Park June 2015 -Present
• Assist with welcoming guests
• Address individuals needs
• Address any concerns individuals have
• Communicate with others and work in a team environment
• Interacting with individuals to facilitate directions Computer: Microsoft Word, Excel, and Powerpoint
Languages: English, Spanish,Fluent
References Available upon request
Contact this candidate