Call Center Representative
Resume:
Rachelle Lyn Trumbl
Avondale AZ 85392
********@*****.***
Interview availability: 24-hours prior notice
PROFESSIONAL SUMMARY:
● Rachelle has 5+ years of experience as Call Center Representative.
● Experienced in working as a liaison between clients and state unemployment agencies throughout the claims and/or tax credit process.
● Experienced in building relationships and maintained frequent contact with clients.
● Collected and evaluated employee separation information, Recorded and tracked all claims.
● Maintained accurate records regarding details of customer contact identified fraudulent documents.
● Experienced in helping client’s finances and helped pay off their debt.
● Answered client’s questions about their account and updated notes about the account on the computer
● Generated daily, weekly and monthly reports, completed bank deposits and transactions.
● Experienced in making outbound calls to customers that have expressed concerns with their loan products
● Processed withdrawals, loans, and loan repayment deferrals
● Experienced in solving customers with concerns and questions about their financial accounts. SKILLS:
● Keyholder
● Lead development
● Customer satisfaction
● Sales and marketing
● Payroll
● Employee
● Scheduling
● Reports
● Task focused
● Highly motivated
● Hardworking
● Personable
● Management experience
● Exceptional people skills
● Reliable
● focused.
PROFESSIONAL
Lancesoft/US Bank
Analyst
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called and answered calls about accounts and accounts with red flags for cash transactions. 6/2024-12/2024 Robert half/Peckham. 01/2024-6/2024
Customer service
answered calls about passports
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Made appointments for people getting passports
Axis/TriWes. 01/2023- 02/2023
Back office/ customer service
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approved referrals for procedures
Heled customer with their account
WTW 09/2022- 12/2022
Call Center Representative /Pre enrollment Specialist
● Inbound and outbound calls
● Worked on multiple projects.
● Helping guide the client thru their Medicare plan.
● Take inbound calls from customers with concerns and questions
● Helping get into the website
● Any issues they are having finding a solution
Adecco Accenture State of Maryland 08/2021 to 03/2022 Call Center Representative
● Act as a liaison between clients and state unemployment agencies throughout the claims and/or tax credit process
● Build relationships and maintain frequent contact with clients
● Collect and evaluate employee separation information
● Review, investigate and respond to unemployment claims promptly
● Provide support and assistance on unemployment claims matters
● Obtain supplementary separation documents from the client facilities
● Record and track all claims
● Maintain accurate records regarding details of customer contact
● Identified fraudulent documents (driver’s license, social security card, passports, green card) MDS Communications 10/2020 to 02/2021
Call Center Representative
● Answered customers calls
● Assisted clients with their accounts
● Entered notes in the account
● Assisted with adding and removing accounts from the program
● Outbound call for the largest telephone fundraising providers. Freedom Financial 09/12/2018 to 01/31/2020
Customer Service Representative
● Inbound phone calls
● Helped with the client’s finances and helped pay off their debt.
● Answered client’s questions about their account and updated notes about the account on the computer
● Helped ease the client’s stress and make them feel comfortable empathy with the client
● Engage in the ongoing support of all customer feedback
● Develop and maintain a variety of reporting tools
● Generated daily, weekly and monthly reports.
● Processed withdrawals, loans, and loan repayment deferrals
● Completed bank deposits and transactions.
● Make outbound calls to customers that have expressed concerns with their loan products
● Seek to understand the issues and provide remedies where available.
● Rebuild customer confidence in products.
● Take inbound calls from customers with concerns and questions about their financial account
● Provide expanded support to other compliant
● Assisting customers with their concerns.
● Identify and partner with various organizations
● Be a customer advocate
Cabelas 10/2014 to 2/2018
Manager
● Performed store opening duties, including counting cash drawers and checking all equipment for proper function.
● Scheduled weekly projects and anticipated timelines to meet milestones as well as completion dates.
● Collaborated with each associate to establish realistic monthly sales goals.
● Managed employee work and vacation schedules
● Regularly identified opportunities to up sell and add on additional merchandise.
● Worked with team to educate customers on product and service offerings
● Managed team meetings to understand employee concerns and offer constructive feedback to the senior management team
NOTE: Further experience on request.
Education:
● Major Business Colorado State University Fort Collins, Colorado 1992
● Cosmetology, Cosmetology License Sharon Duran’s Cosmetology School, Longmont, Colorado
● High School Diploma Erie High School Erie, Colorado
Contact this candidate