Customer Service, Sales executive

SAATHO JAMES

P.O Box *****, Mwanza, Tanzania

Mobile: +255-***-***-*** +255-***-***-*** Email: ***********@*****.*** PERSONAL INFORMATION

Birth date: 15th February, 1989

Gender: Female

Nationality: Tanzanian

Marital Status: Single

EDUCATION

2010 – 2013 St. Augustine University (Mwanza, Tanzania)

Bachelor of Arts in Public Relations and Marketing 2008 – 2010 Bismark Secondary School (Mwanza, Tanzania)

Advanced Level Certificate

2004 – 2007 Baramba Secondary School (Kagera, Tanzania)

Ordinary Level Certificate

WORK EXPERIENCE

April 2020 –

Feb 2024

Nyanza Bottling Company Limited (Mwanza, Tanzania) Customer Service Representative

Addressed inquiries related to the company products and services

Assisted in aligning sales and marketing activities to the company objectives

Handling customer complains,questions, respond customer review and represent customer feedback

Facilitated end-to-end process of customer order collection, processing, and transactions

Verified monthly employee allowances before granted approval

Collect region wise daily sales report and organize data into daily,weekly and monthly report

Represented the sales and marketing department in interactions with external organizations October 2014 –

March 2020

Nyanza Bottling Company Limited (Mwanza, Tanzania) Area Sales Executive

Established and maintained strong relationships with retailers through daily visits, targeting 40 outlet dealers per day.

Developed and presented the monthly sales team plan to the regional sales manager

Managing training and monitor key performance for my team

Implemented the company’s pricing policy in the market, ensuring compliance to guidelines

Inspected truck utilization, fuel consumption, and route kilometres on a daily basis

Truck arrangement for distributions,route coverage and monitoring latest competitors activities

ADDITIONAL DETAILS

July 2011 –

September 2011

Tanzania Revenue Authority (TRA) (Dar es Salaam, Tanzania) Logistics and Administration – Internship

Provided general administrative and clerical support to ensure sufficient office operations

Drafted, edited and proofread correspondence, reports, and other documents

Documented meeting agendas, minutes and follow up action items

Assisted in planning and organizing in-house conference meetings September 2019 Training Course at Nyanza Bottling Company (Mwanza, Tanzania) Sales, Leadership and Performance Management

Fundamentals on sales processes and ways to measure individual performance

Understood ways used to build and maintain customer relationships

Learnt how to develop and implement effective sales techniques

Acquired ways to deliver constructive feedback and foster an inclusive work environment ADDITIONAL INFORMATION

Languages Swahili Language – Native

English Language – Fluent

Skills Business Development and Customer Service

Negotiation and Analytical thinking

Interests Networking events and conferences

REFEREES

Japhet Kisusi Sales and Marketing Head of Department (HOD) Nyanza Bottling Company Limited

P.O Box 2086, Mwanza, Tanzania

+255-***-***-*** +255-***-***-***

******@****.***

Relationship: Reporting line at Nyanza Bottling Company Limited Nancy Mtenga

Zephania Suluba

Media Monitoring and Research Manager

Manufaa Media Limited

P.O Box 61731, Dar es Salaam, Tanzania

+255-***-***-*** +255-***-***-***

*****.******@************.**.**

Relationship: Collaborated on media inquiries for Nyanza Bottling Regional Sales Manager,

Nyanza Bottling Company Limited

P.O Box 2086, Mwanza, Tanzania

+255-***-***-*** +255-***-***-***

********@****.***

Relationship: Reporting line at Nyanza Bottling Company Limited

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