Customer Care Service
Resume:
T E R E S TG A G I D D E N S
C O N T A C T
******.*********@*******.***
400B Dykes rd N Mobile,Al
36608
MURPHY HIGH SCHOOL
High School Degree or
Equivalent
E D U C A T I O N
S K I L L S
Medicare Advantage Plan Guidance
Customer Care and Support
Call Center Operations
Insurance Verification and Sales
Microsoft Office Suite (Proficient
in Word)
Leadership and Team Support
Medical Terminology
English: Fluent
L A N G U A G E S
P R O F I L E S U MMARY
Teresa is an experienced and results-driven Licensed Sales Agent with a proven track record in insurance sales and customer service. She possesses active licenses in Alabama, Tennessee, Mississippi, and Georgia, specializing in Medicare Advantage plans and possessing a deep understanding of regional healthcare dynamics. Her active Life & Health Insurance License, valid until January 2026, underscores her commitment to maintaining up-to-date qualifications in her field. Skilled in managing high call volumes and providing exceptional customer care, she excels in guiding clients through complex insurance options, ensuring a thorough understanding of benefits and coverage details.
WORK E X P E R I E N C E
AUG 2018- DEC 2024
Results Company
Licensed Sales Agent
Alorica OCT 2016- Jan 2018
Customer Service Representative
Dollar General OCT 2013-AUG 2016
Manager
Assisted clients during Open Enrollment, helping them compare and select Medicare Advantage plans that matched their needs.
• Simplified complex plan details and ensured clients fully understood their benefits, earning a reputation for patience and clarity.
• Handled 25-40 calls per shift, efficiently resolving inquiries and maintaining a high level of professionalism under pressure.
• Played a key role in supporting Blue Cross Blue Shield members by setting up accounts and addressing plan-specific questions.
• Earned multiple state licenses (AL, TN, MS, GA) and completed targeted training in Medicare Advantage, Marketplace, and Medi-Gap plans. Served as the first point of contact for Verizon customers, handling technical troubleshooting, payment processing, and activations.
• Resolved complex issues with empathy and efficiency, fostering trust and loyalty among customers.
• Developed strong multitasking skills by managing multiple customer inquiries simultaneously.
Managed daily store operations, including hiring, payroll, vendor coordination, and opening/closing responsibilities.
• Trained and mentored team members, leading to improved store performance and morale.
• Ensured adherence to company policies, maintaining a positive shopping environment for customers.
L I C E N S E S
Licensed in AL, TN, MS, and GA
Health Insurance License Valid
through January 2026
Specialized training in Medicare
Advantage, Marketplace, and Medi-
Gap plans, The Results-Mobile, AL
RESULTS COMPANY
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